Empregos em Híbrido

**About Broadvoice**

At Broadvoice, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

**POSITION SUMMARY**

We are seeking an experienced **Channel Manager – New Business -** to manage and grow our strategic accounts in Portugal, with a strong focus on clients using or exploring **CCaaS (Contact Center as a Service)** solutions. The **Regional Channel Manager** is responsible for building and expanding Broadvoice’s partner network in Portugal. The role focuses on identifying, recruiting, activating, and developing strategic partners that can generate qualified sales opportunities and recurring revenue. While channel management is the primary focus, the position also requires a strong business development (“hunter”) mentality to proactively create new opportunities.

**KEY RESPONSIBILITIES**

– Recruit and develop strategic channel partners in Portugal.
– Build joint business plans with partners to drive pipeline and revenue.
– Enable and support partner sales, technical, and leadership teams.
– Manage partner-generated opportunities from prospecting through closing.
– Conduct joint customer meetings and position Broadvoice’s Contact Center, CX, AI, and automation solutions.
– Deliver partner training and sales enablement programs.
– Collaborate with internal sales, marketing, product, and pre-sales teams.
– Maintain accurate CRM forecasting and pipeline management.
– Expand Broadvoice’s market presence and monitor industry trends.

**QUALIFICATIONS**

– Experience in B2B technology sales, preferably in SaaS, telecom, Contact Center, CX, CRM, AI, or cloud solutions.
– Strong background in channel sales, partner management, or indirect sales ecosystems.
– Proven ability to recruit and grow high-performing partners that generate revenue.
– Hunter mindset with strong prospecting, relationship-building, and consultative selling skills.
– Comfortable engaging C-level and business/technology decision-makers.
– Excellent communication, negotiation, stakeholder management, and CRM skills.
– Fluent in Portuguese and proficient in English (Spanish is a plus).

– Selling SaaS, CCaaS, UCaaS, CRM, ERP, AI, or telecom solutions.
– Knowledge of the Portuguese technology partner ecosystem (operators, integrators, MSPs, consultancies, BPOs).
– Experience with co-selling, strategic alliances, or reseller models.
– Track record of generating sales pipeline through partners.
– Familiarity with Salesforce or similar CRM platforms.

**WHY BROADVOICE**

**🚀 Grow Your Career**

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

**🏡Enjoy Flexibility**

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

**🤝 Community & Culture**

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

**🌟 Make an Impact**

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

**Are you ready to join a passionate and talented team to build the future of Broadvoice?**

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.

**🌐 About Us**

At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.
We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.
So… What does it mean to be a #Nextlaner?
– Be part of a growth-oriented culture.

– Collaborate with colleagues from all over the world.

– Believe in the Power of ideas and the diversity of thought.

– Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.
Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.
**🎯 Your Responsibilities:**
**Zendesk Configuration & Administration**
– Maintain and optimize core Zendesk settings including ticket fields, forms, triggers, automations, views, and macros across all supported regions

– Work with the Senior Zendesk Administrator to standardize the multi-region environment and ensure consistency in configuration and data capture

– Configure and improve ticket routing, queue visibility, escalation workflows, and agent productivity settings

– Manage user profiles, groups, roles, and access permissions

– Document configurations, changes, and best practices to support a well-maintained, auditable environment
– A significant aspect of the role involves supporting a transformation from regional structures with individual workflows to a standardized approach across all regions.
– *Experience with transformation projects would be valuable.*
– ***Additional bonus qualifications include experience with Zendesk AI modules, specifically Ultimate and Zendesk Copilot.***
**Reporting & Analytics (Zendesk Explore)**
– Build and maintain dashboards in Zendesk Explore for key support metrics including ticket volume, backlog, first response time, resolution time, SLA performance, CSAT, and agent activity

– Ensure data is captured consistently across regions and that reports accurately reflect real-world support operations

– Support Support Managers and Operations teams with ad-hoc reporting and data queries
**Process Improvement & Standardization**
– Work closely with Support Operations, Support Managers, IT, and other internal teams to understand operational needs and translate them into practical Zendesk configurations

– Contribute to the improvement of knowledge base processes (Zendesk Guide) and Help Center content

– Support the adoption of standard operational definitions across regions, ensuring Zendesk reflects agreed ways of working
**Troubleshooting & Internal Support**
– Troubleshoot Zendesk configuration issues and resolve agent-facing problems promptly

– Serve as a point of contact for internal Zendesk questions and escalate to the Senior Administrator when needed

– Monitor platform health and proactively flag configuration risks or data quality issues
**🕵️‍♂️ What We’re Looking For:**
– Experience: **3–5 years of Zendesk administration** or support operations experience, with hands-on exposure to Zendesk Support configuration. Background in a multi-team or multi-region environment is a plus.
– **Jira**

– Languages: **Fluent in English (C1).** Knowledge of additional European languages — Dutch, French, Spanish, or Portuguese — is a strong plus.

– Communication: Strong communication skills, both verbal and written.

– T**echnical Skills: Hands-on experience with Zendesk Support: triggers, automations, macros, views, forms, and ticket fields. Experience building dashboards and reports in Zendesk Explore. Familiarity with Zendesk Guide (Help Center) and Jira integrations is helpful. Basic understanding of APIs or integrations is a plus. Zendesk certification is advantageous but not required.**

– Interpersonal Skills: Detail-oriented, curious, and well-organized, with a genuine interest in improving support processes. Comfortable working with both support agents and technical teams. Proactive troubleshooter who is willing to learn and take ownership of platform quality. Strong communicator who can translate technical changes into clear explanations for non-technical stakeholders.
🤝 Our Recruitment Process:1. 15-minute introductory call with our Talent Acquisition Specialist.1. Interview with the VP CS and a member of the Support Operations team
2. Interview with CS Senior Manager

**What We Offer:**

We understand that **flexibility and trust** are essential for our teams. Here are some of the benefits we offer:

– 🏡 **Hybrid Work:** 2 days on site and 3 days remotely.
– 💰 **Annual Payments:** 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November).
– 🍽️ **Meal Voucher:** €10.20 per working day.
– 🌴 **Vacation:** 23 vacation days, plus 24th or 31st December off.
– 🗣️ **Language Training:** Access to group classes in Spanish, English, or French.
– ⚕️ **Private Medical Insurance:** Multicare coverage.
– **Teambuilding:** Join us for memorable afterworks and team activities!

**Diversity, Inclusion & Belonging**

At Nextlane, we are committed to creating a space where **everyone feels valued and respected**. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.

– **Support for people with disabilities**. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.

– **Equal opportunities for all:** We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.

Join **Nextlane** and become part of the technological revolution in the automotive industry.

Discover why we are a great place to develop your talent!

## Descrição da empresa

O Grupo Bosch tem mais de 400 000 colaboradores em todo o mundo, presentes em 60 países, e temos orgulho em ter um impacto na vida das pessoas e em trabalhar para um futuro mais sustentável.

A Bosch Car Multimedia, S.A. pertence à divisão Automotive Electronics e está focada em fazer dos veículos o nosso terceiro espaço de convivência. Cerca de 3.600 colaboradores estão comprometidos em desenvolver e produzir tecnologia de alta qualidade que promove a mudança na mobilidade em todo o mundo. O sucesso da empresa reside na sua equipa altamente especializada e inovadora e no know-how tecnológico que faz da Bosch o fornecedor líder no mercado automóvel.

Na Bosch, moldamos o futuro ao criarmos produtos e serviços de alta qualidade que geram entusiasmo e melhoram a vida das pessoas. A promessa que fazemos aos nossos colaboradores é sólida: crescemos juntos, desfrutamos do que fazemos e inspiramo-nos uns aos outros. Junta-te a nós e sente a diferença de mentalidades, culturas, gerações, identidades e perspetivas. Todos devem trazer a sua autenticidade e trabalhar juntos com respeito. A Bosch é um empregador que valoriza a diversidade e a igualdade de oportunidades. Acolhemos candidaturas de pessoas com deficiências e incapacidades, podemos providenciar adaptações razoáveis no decurso do processo de recrutamento e no desempenho da atividade profissional. A inclusão de todos e a garantia de igualdade de oportunidades permite-nos atingir o nosso verdadeiro potencial.

## Descrição do emprego

**O teu contributo para algo maior**:

– Suporte à produção na análise de causa raiz e implementação de medidas de contenção/corretivas;

– Execução de manutenções preventivas nos equipamentos de acordo com o standard;

– Elaborar e propor lista de possíveis soluções (conceito / processo / material);

– Implementação de melhoria continua aos processos de produção no domínio da mecânica, pneumática e eletrónica analógica/digital;

– Aplicação dos conhecimentos em sistemas mecânicos e elementos de máquinas;

– Fazer a análise funcional de dispositivos e máquinas na fase de aprovação;

– Interação com outras equipas técnicas com o objetivo de melhorar a incidência em problemas relacionados com os processos de produção.

## Qualificações

**O que te diferencia:**

– Curso Técnico de Mecatrónica/Eletrónica (nível 5) ou equivalente;

– Bons conhecimentos em desenho técnico 2D – Leitura e interpretação;

– Análise e interpretação de esquemas elétricos;

– Conhecimentos de Automação e Robótica;

– Experiência na área da manutenção eletrónica preventiva/interventiva;

– Conhecimentos sobre ambiente industrial e processos de produção;

– Boa capacidade de comunicação e trabalho em equipa;

– Conhecimentos de Inglês (preferencial);

– Disponibilidade para trabalhar por turnos (obrigatório).

## Informação adicional

**Work #LikeABosch inclui:**

⚖️ Condições de trabalho flexíveis

🔀 Sistema de trabalho híbrido

🌐 Partilha de experiências com colegas de todo o mundo

🧑‍⚕️ Seguro de saúde e consultório médico na localização (psicologia e clínica geral)

📚 Oportunidades de formação (p.e., formação técnica, formação em línguas estrangeiras) & certificações

📈 Oportunidades para progressão de carreira e desenvolvimento profissional contínuo

💲 Acesso a grandes descontos em parcerias e produtos Bosch

🏋️ Atividades desportivas e relacionadas com a saúde

💰 Plataforma de benefícios flexíveis

🚉 Ótimo acesso a transportes públicos

🚌 Transporte gratuito a partir do Porto

🅿️ Parque de estacionamento grátis

🍽️ Cantina

**Histórias de sucesso não acontecem por acaso…**

**Faz com que aconteçam.** **Candidata-te!**

A **Wondercom** está a reforçar a sua equipa para integrar um projeto internacional na área da indústria automóvel, contribuindo para a estabilidade, segurança e disponibilidade de infraestruturas de rede que suportam operações críticas do negócio.

**Vem crescer connosco!**

Procuramos um/a **Técnico de Operações de Rede (m/f)** para integrar a equipa de Operações de Rede, assegurando a monitorização, suporte e gestão de infraestruturas de comunicação num ambiente tecnológico desafiante.

​

## O que vais fazer

– Monitorizar os ambientes de rede e contribuir para a estabilidade operacional;
– Realizar troubleshooting de primeiro nível (L1) em incidentes relacionados com redes;
– Gerir incidentes e service requests de acordo com os procedimentos definidos;
– Prestar suporte a redes Wi-Fi com tecnologia Cisco;
– Apoiar utilizadores em ligações VPN e respetivos acessos;
– Gerir e implementar pedidos de regras de firewall, maioritariamente em ambientes Fortinet;
– Prestar suporte a atividades de routing e switching em infraestruturas Cisco;
– Registar e documentar incidentes, intervenções e procedimentos operacionais.

### Requisitos

– Mínimo de 3 anos de experiência em funções de Operações de Rede ou similares;
– Experiência em monitorização de redes;
– Experiência em troubleshooting e gestão de incidentes;
– Conhecimentos de routing e switching em tecnologia Cisco;
– Experiência com firewalls em ambientes Fortinet;
– Experiência no suporte a ligações VPN;
– Bons conhecimentos de inglês;
– Boa capacidade de comunicação e relacionamento interpessoal.

### Vantagens

**Regime:** Híbrido (2 dias presenciais por semana no Campo Grande, Lisboa) | **Horário:** 9h00 às 18h00, de segunda a sexta-feira.

Integração numa equipa responsável pela operação e suporte de infraestruturas de rede críticas, num contexto tecnológico internacional e desafiante.

## Benefícios

– Acompanhamento personalizado e desenvolvimento de carreira;
– Remuneração ajustada à experiência;
– Wonder4You – Programa de benefícios exclusivos.

A Knowledgeworks, no universo Wondercom, está a recrutar um/a Engineering Manager para integrar uma equipa multidisciplinar na Venda do Pinheiro, em regime de tempo integral e modelo híbrido.

A função tem horário das 09h00 às 18h00, de segunda a sexta-feira, e integra um projeto internacional na área da logística e distribuição, contribuindo para a evolução de sistemas críticos que suportam uma das maiores redes de entrega de encomendas da Europa.

A Knowledgeworks desenvolve soluções tecnológicas que apoiam a transformação digital de organizações através de projetos inovadores e de elevado impacto.

Responsabilidades:

• Liderar e desenvolver equipas de engenharia, promovendo um ambiente colaborativo;
• Garantir uma entrega de software sustentável, previsível e de elevada qualidade;
• Alinhar a execução técnica com as prioridades do negócio e o roadmap tecnológico;
• Colaborar com Product Owners, Agile Leads e stakeholders na definição de soluções;
• Promover boas práticas de engenharia, qualidade e excelência operacional;
• Apoiar o crescimento técnico e profissional dos elementos da equipa;
• Contribuir para a evolução da estratégia tecnológica e para iniciativas de melhoria contínua;
• Participar ativamente no dia a dia das equipas Agile.

Requisitos:

• Mínimo de 5 anos de experiência em Engenharia de Software, QA Engineering ou função similar;
• Experiência na liderança e desenvolvimento de equipas de engenharia;
• Capacidade de conciliar liderança de pessoas com responsabilidade técnica;
• Conhecimentos sólidos de qualidade de software, manutenção e boas práticas de engenharia;
• Capacidade para alinhar prioridades de negócio com execução técnica;
• Experiência de colaboração com Product Owners, Agile Leads e stakeholders;
• Bons conhecimentos de inglês falado e escrito;
• Disponibilidade para deslocações ocasionais dentro da Europa.

Benefícios:

• Integração num projeto internacional desafiante;
• Impacto direto em sistemas críticos utilizados diariamente por milhões de utilizadores;
• Acompanhamento personalizado e desenvolvimento de carreira;
• Remuneração ajustada à experiência;
• Wonder4You, programa de benefícios exclusivos.

We’re fast learners, hard workers, natural collaborators… and we **Make Modern Happen****!**

Our ambition is to unlock
the potential of our digital world so that organisations everywhere can
innovate and thrive securely. We aim to achieve this goal by bringing together
the world’s most talented people and the most powerful technologies, combining
them to address our customers’ challenges and to build something stronger
together.

**If you share our vision,join us!******

Right now, we’re looking
for a skilled **Kubernetes Platform Administrator** to support the
installation, administration, evolution, and automation of services within an
existing platform environment. This role requires strong hands-on experience
with Azure, OpenShift Container Platform (OCP), Kubernetes, CI/CD, and platform
observability.

The ideal candidate will
work in a hybrid delivery model, collaborating closely with infrastructure
providers and internal teams to ensure platform reliability, security, and
continuous improvement.

**Your responsibilitiesinclude:**

• Install, administer, and evolve products and services
within an existing platform environment

• Monitor and maintain OpenShift clusters, including:

o Quotas

o Resource limits

o Upgrades

o Lifecycle management

• Automate platform operations using Operators (OLM)

• Manage RBAC and integration with Active Directory / LDAP

• Configure and maintain Security Context Constraints
(SCCs)

• Support and improve CI/CD pipelines using GitOps and
Argo CD

• Work with Service Mesh technologies, such as Istio

• Maintain and evolve the service catalogue using:

o Templates

o Helm Charts

• Implement and support observability solutions with:

o Prometheus

o Grafana

• Analyse logs and troubleshoot issues using Elasticsearch

• Act as a technical interface with the infrastructure
provider

• Contribute to platform stability, operational
excellence, and continuous improvement

**You must have:**

· Strong experience in
Azure administration

· Practical knowledge of
Kubernetes and/or OpenShift

· Experience with GitOps
methodologies and Argo CD

· Hands-on knowledge of
Helm, Operators, and platform automation

· Familiarity with RBAC,
LDAP/AD integration, and security hardening

· Solid understanding of
monitoring and logging tools

· Ability to work in a
structured 2-week sprint delivery model

· Strong troubleshooting,
communication, and collaboration skills

· Fluency in Portuguese and
English

Mandatory
certifications:

· Microsoft Certified:
Azure Data Fundamentals

· Microsoft Certified:
Azure Administrator Associate

· Microsoft Certified:
DevOps Engineer Expert

**We value:**

· Certified Kubernetes
Administrator (CKA)

**We offer:**

· Regular professional
development;

· Health insurance, with
family package;

· Office facilities for
meals and snacks;

· Regular teambuilding
programs;

· Friendly workplace.

**Workplace:** Lisbon – Hybrid – Minimum 5 on-site days
per 2-week sprint

Claranet, Make modern
happen!

A Claranet está a recrutar um/a Junior AI Engineer para integrar a sua equipa em Lisboa, em regime full-time e modelo híbrido.

A Claranet tem como ambição desbloquear o potencial do mundo digital, ajudando organizações a inovar e a crescer de forma segura através da combinação de talento tecnológico e soluções modernas.

Esta função terá foco no desenvolvimento de aplicações, agentes e soluções de automação baseadas em inteligência artificial, com impacto em processos de desenvolvimento de software, integração de ferramentas empresariais e melhoria da produtividade das equipas técnicas.

Responsabilidades:

• Desenhar, desenvolver e manter aplicações, agentes e soluções de automação baseadas em inteligência artificial;
• Criar e melhorar agentes de AI que apoiem processos de Software Development Lifecycle, SDLC, aumentando a produtividade e eficiência operacional;
• Desenvolver integrações com plataformas empresariais, como Jira, Confluence, GitHub e outras ferramentas de engenharia;
• Criar e otimizar soluções de AI para gestão de requisitos, automação de testes e processos de entrega de software;
• Colaborar com equipas Agile, DevOps, Cloud e Arquitetura para entregar soluções escaláveis e fiáveis;
• Apoiar a migração, manutenção e melhoria contínua de produtos de AI e integrações cloud-based;
• Resolver problemas, fazer debugging e melhorar aplicações de AI existentes, garantindo elevada disponibilidade e performance;
• Contribuir para discussões técnicas, desenho de soluções e boas práticas relacionadas com adoção de AI e engenharia de software;
• Participar em code reviews, atividades de teste e processos de CI/CD para garantir a qualidade das soluções.

Requisitos:

• Cerca de 1 ano de experiência profissional em AI Engineering, Software Engineering ou área relacionada;
• Experiência no desenvolvimento de soluções baseadas em AI, automações ou agentes inteligentes;
• Proficiência em Python e bons fundamentos de desenvolvimento de software;
• Experiência com LLMs, AI copilots ou ferramentas de desenvolvimento assistidas por AI;
• Conhecimento de boas práticas de desenvolvimento de software, testes e controlo de versões com Git;
• Experiência com REST APIs e integrações de sistemas;
• Familiaridade com metodologias Agile e colaboração com equipas multidisciplinares;
• Experiência com Jira, Confluence e ambientes modernos de engenharia de software;
• Compreensão de aplicações cloud-native e deployment de soluções de AI;
• Fortes competências analíticas e de resolução de problemas;
• Domínio profissional de inglês.

Será valorizado:

• Experiência na criação de agentes de AI empresariais ou workflows agentic;
• Conhecimento de frameworks de Generative AI, como LangChain, Semantic Kernel, AutoGen ou similares;
• Experiência com GitHub Copilot, GitHub Actions e ferramentas de produtividade para developers baseadas em AI;
• Contacto com plataformas cloud como Azure, AWS ou Google Cloud;
• Experiência com práticas DevOps, pipelines CI/CD e automação;
• Conhecimento de frameworks de testes automatizados, como Playwright;
• Experiência no desenvolvimento de aplicações ou integrações customizadas para Jira e Confluence;
• Compreensão de princípios de arquitetura de software e governação de engenharia;
• Contacto com frameworks de Machine Learning, como TensorFlow, Scikit-learn ou PyTorch;
• Mestrado em Ciência de Computadores, Inteligência Artificial, Engenharia de Software ou área relacionada.

Oferta:

• Desenvolvimento profissional regular;
• Seguro de saúde, com pacote familiar;
• Programas regulares de teambuilding;
• Ambiente de trabalho amigável.

We’re fast learners, hard workers, natural collaborators… and we **Make Modern Happen****!**

Our ambition is to unlock
the potential of our digital world so that organisations everywhere can
innovate and thrive securely. We aim to achieve this goal by bringing together
the world’s most talented people and the most powerful technologies, combining
them to address our customers’ challenges and to build something stronger
together.

**If you share our vision,join us!******

Right now, we are looking for an **IAMTeam Leader** to integrate our internal team.

**Your responsibilitiesinclude:**

· Lead and manage the IAM
team: shift planning for 24×7 IAM Engineers, workload allocation, performance
reviews, coaching, and career development

· Design and govern the
end-to-end IAM architecture including AD DS domain structure, FSMO roles,
replication topology, Group Policy, DNS/DHCP integration, and forest trust
relationships

· Architect and oversee AD
FS federation services, SSO configurations, and trust relationships with
external identity providers

· Design and maintain AD
CS/PKI architecture including certificate authority hierarchy, certificate
templates, and auto-enrolment policies

· Govern Entra ID
architecture including identity lifecycle, Conditional Access policies,
MFA/Passwordless strategies, SSO integrations, external identities (B2B/B2C),
and SCIM automation

· Define Identity
Governance frameworks: PIM role lifecycle, Access Reviews cadence, entitlement
policies, and privileged identity hardening standards

· Oversee PAM architecture
and CyberArk/SailPoint integration, ensuring least-privilege enforcement and
privileged session monitoring

· Lead identity security
initiatives: identity protection signals, risk-based access policies, threat
correlation with SOC, and audit evidence preparation

· Conduct architectural
reviews, capacity planning, and lifecycle governance for all IAM infrastructure
components

· Act as the highest
escalation point for complex identity incidents that cannot be resolved by IAM
Engineers or PAM Engineers

· Define and maintain
automation frameworks using PowerShell and Python for identity lifecycle
operations, compliance validation, and drift detection

· Coordinate IAM Workflow
Orchestration via ServiceNow, ensuring Change, Request, Incident, and Lifecycle
operations are automated and auditable

· Produce architectural
documentation, design decisions, compliance summaries, and governance reports
for internal and client stakeholders

· Support recruitment,
onboarding, and training of new IAM team members.

**You must have:**

· Minimum 7 years’ hands-on
experience in identity and access management, with at least 2 years in a team
lead, architect, or supervisory capacity

· Microsoft Certified:
Identity and Access Administrator Associate (or equivalent)

· Expert-level knowledge of
Active Directory (AD DS, AD FS, AD CS), Kerberos, LDAP, and Group Policy

· Deep experience with
Microsoft Entra ID (Azure AD), Conditional Access, PIM, MFA/Passwordless, SSO,
and identity governance

· Strong knowledge of
authentication protocols: SAML, OAuth 2.0, OpenID Connect, RADIUS

· Experience with
Privileged Access Management platforms (CyberArk) and identity governance tools
(SailPoint)

· Proven ability to design
and govern PKI/certificate services architectures

· Strong scripting skills
for automation (PowerShell, Python)

· Familiarity with
ServiceNow (incident, change, request, and CMDB modules)

· Strong analytical and
systematic problem-solving capabilities

· Effective communicator
with strong written and verbal English skills (B2 or higher), comfortable
engaging with client stakeholders and producing governance reports

· Demonstrated ability to
manage shift-based teams and coordinate across multiple time zones

**We value:**

· Microsoft Certified:
Security, Compliance, and Identity Fundamentals or Microsoft Cybersecurity
Architect Expert

· Previous experience
within a managed service provider or financial services environment

· Experience with identity
lifecycle automation via SCIM and API integrations

· Knowledge of DORA, FCA,
or PRA regulatory frameworks

· Experience with zero
trust architecture design and implementation

· Familiarity with
BeyondTrust or other PAM platforms beyond CyberArk

· Understanding of AD DS
decommissioning and cloud identity migration strategies

​

**We offer:**

· Regular professional
development;

· Health insurance, with
family package;

· Office facilities for
meals and snacks;

· Regular teambuilding
programs;

· Friendly workplace.

**Workplace:** Lisbon – Hybrid

Claranet, Make modern
happen!