Empregos em reporting

Are you an experienced Team Leader with a strong background in Technical Support?

We’re looking for a Portuguese-speaking Technical Support Team Leader to join a growing international project based in Lisbon, Portugal.

If you’re passionate about leading teams, driving performance, and delivering an outstanding customer experience, this is your opportunity!

Your role

As a Technical Support Team Leader, you will be responsible for leading, coaching, and developing a team of Technical Support Advisors while ensuring service excellence and achieving operational KPIs.

Your main responsibilities include:

Leading, motivating, and coaching a team of Technical Support Advisors;
Monitoring team performance and ensuring KPIs and quality targets are achieved;
Conducting regular one-to-one meetings, coaching sessions, and performance reviews;
Supporting the team with technical escalations and complex cases;
Collaborating with Operations, Quality, and Training teams to drive continuous improvement;
Creating a positive, customer-focused, and high-performing team environment.

What we’re looking for

Native or fluent Portuguese (C1/C2);
Good command of English;
Minimum 2 years of experience as a Team Leader in a Technical Support environment;
Strong leadership, coaching, and people management skills;
Excellent communication and problem-solving abilities;
Experience working in a KPI-driven environment.

What we offer

Opportunity to join a growing international project;
Competitive salary and benefits package;
Paid onboarding and continuous training;
Career development opportunities;
Dynamic and multicultural work environment;

A LUZA Group está a recrutar um/a Operations Engineer para integrar um projeto em Lisboa, num modelo de trabalho híbrido. A função terá como foco o suporte de produção de nível 2, monitorização de aplicações e infraestrutura, gestão de processos batch e resolução de incidentes em ambientes críticos.

A oportunidade destina-se a profissionais com experiência em Operations ou Production Support, conhecimentos sólidos de Windows e Linux e experiência com ferramentas como Control-M, Dynatrace, Kubernetes e ArgoCD. É necessário inglês de nível mínimo B1.

Responsabilidades:

• Garantir a operacionalidade e disponibilidade das soluções em produção, prestando suporte de nível 2;
• Monitorizar e gerir processos batch e atividades de produção através de Control-M;
• Resolver incidentes de produção, incluindo problemas relacionados com processos batch e transferências de ficheiros;
• Executar deployments, restarts, procedimentos de Disaster Recovery e gestão de recursos;
• Monitorizar aplicações e infraestrutura através de Dynatrace e outras ferramentas;
• Prestar suporte técnico às equipas aplicacionais e coordenar o escalamento de incidentes;
• Participar em releases, alterações e iniciativas de melhoria contínua;
• Otimizar cadeias de processamento e melhorar o desempenho operacional;
• Manter procedimentos operacionais e documentação técnica atualizados;
• Produzir relatórios de disponibilidade e performance;
• Atuar como integrador técnico, apoiando a implementação de soluções e boas práticas DevOps.

Requisitos:

• Experiência em funções de Operations ou Production Support;
• Conhecimentos sólidos de ambientes Windows e Linux;
• Experiência com Control-M para agendamento, monitorização e gestão de incidentes de processos batch;
• Conhecimentos de Tomcat e Apache e experiência com deployment de aplicações;
• Experiência com CFT ou Connect Express para transferência de ficheiros;
• Conhecimentos de ambientes de Public Cloud, preferencialmente AWS ou GCP;
• Conhecimentos de Kubernetes e ArgoCD;
• Experiência com Dynatrace para monitorização de aplicações e infraestrutura;
• Conhecimentos de ServiceNow ou outras ferramentas de IT Service Management;
• Bons conhecimentos de ITIL V4 e metodologias Agile;
• Inglês de nível mínimo B1;
• Boa capacidade de comunicação, reporting e resolução de problemas;
• Perfil proativo, rigoroso e orientado para o serviço.

Será valorizado:

• Conhecimentos de francês.

Oferta:

• Modelo de trabalho híbrido;
• Remuneração de acordo com a experiência profissional;
• Trabalho remoto sempre que possível;
• Equipamento de trabalho adequado às funções;
• Plano de benefícios;
• Participação em projetos de longa duração com equipas especializadas e clientes de referência.

Diversidade e inclusão:

A LUZA Group promove a igualdade de oportunidades e um ambiente de trabalho inclusivo, valorizando as competências, experiência, formação e características individuais de cada profissional.

A Unilabs está a recrutar um/a IT Strategy & Performance Analyst para integrar o Office of the CIO, no Porto, em regime híbrido e a tempo inteiro. A função situa-se na interseção entre Finanças e Tecnologia, com foco no planeamento financeiro de IT, transparência de custos, reporting e gestão de performance.

A oportunidade destina-se a profissionais com 3 a 5 anos de experiência em Finanças, Controlling, Performance Management, Finance Business Partnering, Business Analysis ou áreas semelhantes, com experiência em budgeting, forecasting e reporting financeiro.

Responsabilidades:

• Apoiar a implementação e manutenção da metodologia de alocação de custos de IT baseada em Technology Business Management (TBM);
• Preparar alocações de custos da sede para distribuição pelos diferentes mercados;
• Coordenar com Budget Owners para garantir consistência nos modelos de alocação;
• Acompanhar o impacto das alocações de custos no P&L e assegurar uma distribuição equilibrada entre mercados;
• Monitorizar estruturas de custos de IT e contribuir para a melhoria contínua da transparência financeira;
• Coordenar ciclos de orçamento e forecasting com as áreas de Finanças e IT;
• Apoiar atividades de fecho mensal e accruals;
• Preparar templates e coordenar calendários e sessões de planeamento com stakeholders;
• Atuar como ligação entre IT e Finanças nos processos de planeamento;
• Analisar a performance financeira dos diferentes mercados e investigar variações;
• Preparar relatórios e apresentações explicativas para stakeholders e gestão de topo;
• Identificar tendências e impactos financeiros relevantes para futuros ciclos de planeamento.

Requisitos:

• Entre 3 e 5 anos de experiência em Finanças, Controlling, Performance Management, Finance Business Partnering, Business Analysis ou área semelhante;
• Experiência em processos de budgeting, forecasting e reporting financeiro;
• Capacidade para desenvolver apresentações estruturadas e adequadas a públicos executivos;
• Capacidade para transformar dados financeiros complexos em informação clara e relevante para o negócio;
• Forte capacidade analítica e de resolução de problemas;
• Experiência em modelação financeira, reporting e visualização de dados;
• Capacidade para trabalhar com informação incompleta e prioridades em constante mudança;
• Boa capacidade de comunicação e gestão de stakeholders;
• Capacidade para trabalhar em ambientes matriciais e internacionais.

Será valorizado:

• Experiência em programas de transformação;
• Experiência em ambientes internacionais;
• Conhecimentos de contextos de IT;
• Familiaridade com metodologias de alocação de custos.

Oferta:

• Modelo de trabalho híbrido, com flexibilidade entre escritório e trabalho remoto;
• Integração numa das principais empresas europeias de diagnóstico médico;
• Contacto com um ambiente internacional, colaborativo e regulado;
• Remuneração e pacote de benefícios competitivos;
• Participação em atividades com impacto direto na gestão financeira e estratégica de IT.

A Claranet está a recrutar um/a Power BI Consultant para integrar a sua Talent Team e trabalhar com um cliente, em Lisboa, em regime híbrido e a tempo inteiro. A função terá como principal missão transformar necessidades de negócio em soluções de reporting e analytics, desenvolvendo dashboards e relatórios em Microsoft Power BI e apoiando a tomada de decisão através da análise de dados.

A oportunidade destina-se a profissionais com pelo menos 2 anos de experiência em funções semelhantes, conhecimentos de Power BI, análise de dados, Excel e conceitos de Business Intelligence e Data Warehouse.

Responsabilidades:

• Recolher, analisar e traduzir requisitos de negócio em soluções de reporting e analytics;
• Desenvolver e manter relatórios, dashboards e visualizações em Microsoft Power BI;
• Recolher, transformar e analisar dados provenientes de diferentes fontes;
• Apoiar a tomada de decisão através da disponibilização de informação relevante e acionável;
• Trabalhar em proximidade com stakeholders de negócio para compreender necessidades de reporting;
• Aplicar conceitos de Business Intelligence e Data Warehouse na criação de soluções de reporting eficientes e escaláveis;
• Preparar documentação técnica e funcional relacionada com relatórios, dashboards e processos de dados;
• Contribuir para iniciativas de melhoria contínua;
• Garantir a qualidade, precisão e consistência dos dados utilizados.

Requisitos:

• Mínimo de 2 anos de experiência profissional em funções semelhantes;
• Experiência em análise e tratamento de dados, nomeadamente através de Microsoft Excel;
• Experiência na recolha e análise de requisitos de negócio;
• Experiência prática no desenvolvimento de relatórios e dashboards em Microsoft Power BI;
• Conhecimentos de conceitos de Data Warehouse e Business Intelligence;
• Experiência na preparação de relatórios, documentação e outros elementos de suporte a projetos;
• Forte capacidade analítica e de resolução de problemas;
• Boa capacidade de comunicação;
• Capacidade para trabalhar de forma colaborativa com equipas técnicas e de negócio.

Será valorizado:

• Licenciatura em Engenharia, Tecnologias de Informação ou área relacionada.

Oferta:

• Contrato a tempo inteiro;
• Regime de trabalho híbrido em Lisboa;
• Integração numa equipa dinâmica e motivada;
• Formação adicional;
• Pacote salarial ajustado à função desempenhada;
• Oportunidades de desenvolvimento profissional.

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing

and more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth.

Apply for one position or as many as you like. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish.

Get started now, we look forward to meeting you.

**Job Description:**

Sherpany is the Swiss market leader for meeting management software. Since its foundation in 2011, it has pursued the goal of creating a world in which every meeting counts. More than 300 European companies and 12,000 decision-makers already use Sherpany to make their business meetings more productive and thus increase their company’s success. According to a jury of international investors, Sherpany is one of the best scale-ups in Switzerland with the potential to become a unicorn. Sherpany employs over 150 people at six locations in Europe and remotely in 19 countries around the world.

**Your Mission**

You’ll be the operational backbone of our Sales organization, ensuring our sales teams have the systems, insights, and processes they need to succeed.

This isn’t a role for someone who simply maintains Salesforce. We’re looking for someone who proactively identifies opportunities, challenges the status quo, and continuously improves how we work.

If you’re excited by AI, automation, analytics, and collaborating with people across the business, we’d love to meet you.

**What You’ll Do**

– Own and continuously improve Salesforce, ensuring it supports our commercial teams with reliable data, scalable processes, and effective automations.
– Partner with Sales leaders, Marketing, Customer Success, and other stakeholders to streamline workflows and improve the way we operate.
– Build and maintain dashboards, reports, and KPIs that provide actionable insights and support data-driven decision-making.
– Drive CRM data quality, governance, and operational excellence across the customer lifecycle.
– Leverage AI tools such as ChatGPT, Claude, and emerging technologies to improve productivity and identify smarter ways of working.
– Support onboarding and enablement by ensuring new team members adopt our systems and best practices quickly.

**What You’ll Bring**

– 3-5+ years of experience in a Sales Operations or Revenue Operations role, preferably in a SaaS or technology environment.
– Strong hands-on Salesforce expertise, including automation, reporting, data management, and CRM best practices.
– A proactive mindset with a passion for improving processes rather than simply maintaining them.
– Strong analytical and problem-solving skills, with the ability to translate data into business recommendations.
– Excellent communication and stakeholder management skills – you build trusted relationships across teams and can confidently work with both technical and non-technical audiences.
– Experience using AI tools (e.g. ChatGPT, Claude) to increase productivity and improve business processes.
– Fluent English (C1/C2).

**Why Sherpany**

– Be part of an international company where you’ll take on responsibility and your ideas are always welcome.
– We invest in your personal and professional growth by offering financial support for further education, training, and more.
– Your well-being matters – our partner nilo.health supports you in maintaining it.
– Work with the latest technologies and an Apple MacBook provided at the start of your journey with us.
– Last but not least: Our company culture is important to us – we regularly organize team events and foster a values-driven environment.

**Our Recruitment Process**

– Submit your online application
– First interview with Talent Acquisition Specialist (30 min)
– Second interview with the Hiring Manager (45 min)
– Business Case / Data Exercise (45–60 min)
– Final Interview (30 min)
– Offer

I look forward to your application!

**Majda Zuli**
Senior Talent Acquisition Specialist

Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.

**Meet the Team**

The Networking Specialist team in the Service Provider team of EMEA is a very dynamic team leading innovative technologies in Cisco, in close cooperation with other Specialist teams and business units also working closely with the account teams.

We work together to build transformative deals that change customers’ experience in their day-to-day work and to impact their business.

**Your Impact**

As an Account Executive Specialist, you sell Networking technologies to Service Provider for their own use. You will facilitate the success of Cisco account teams in selling specific Networking products and technologies related to your area of expertise with measurable sales objectives. You’re a valued member of the Networking Specialist team.

You will develop a business plan to meet and exceed the assigned quota. As a successful Cisco Account Executive, you will develop sales strategies and proposals, deliver customer presentations, and close the business. Specific responsibilities include but are not limited to:

– Build and implement new growth strategies with internal and external customers/account teams, channel partners, and business units.
– You will be responsible for delivering on growth and pipeline targets.
– Identify new Networking sales prospects together with field and partner account teams.
– Pursue and win major, strategic, high-touch, and complex opportunities.
– Use Networking as a competitive differentiator to grow Cisco’s market share!
– Develop a deep understanding of product capabilities and value proposition and be able to present and demo to customers and prospects through outcomes-based selling and use cases – at the Line of Business, Security, IT management, and Executive level.
– Facilitate and consult on Proof of Value (POV) deployments co-delivered with the assigned Engineering teams and Solutions Engineers (SEs) to secure the purchase order.
– Partner with various team members to demonstrate the full extent of Cisco resources to scale and overcome competitive pressures and tactics.
– Accurately forecast and report on pipeline status for the territory.
– Facilitate case studies and references from flagship wins and cultivate key customer relationships to provide the ‘customer voice’ to the BE for platform innovation.

**Minimum Qualifications:**

– 5+ years of sales experience selling networking solutions to enterprise, public sector, SP, and/or commercial accounts.
– 5+ years of proven success selling end-to-end solutions to IT organizations.
– Solid success and a consistent track record of quota attainment.
– Understanding sales tools, analytics, reporting, and a digital approach are essential for success.
– Understanding complex sales cycles with a strong ability to accelerate sales.

**Preferred Qualifications:**

– Technical selling skills in (Routing, Switching, Wireless, Meraki, and other general networking technologies.)
– Ability to develop and execute account plans and data-driven strategies.
– Ability to manage a pipeline and forecast opportunities accurately to meet commit.
– Ensure up-to-date [salesforce.com](https://salesforce.com/) and tools entries to allow for real-time sales ops reporting.
– Strong ability to work in matrix organizations/teams and manage partner relationships – to identify and establish partnerships with team members to build support, secure sponsorship, and ensure alignment for desired outcomes.

# Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Na IRIUM queremos que persigas sempre os teus sonhos! Aqui, prepara-te para conquistares as tuas metas, enquanto desfrutas do caminho.

Atualmente encontramo-nos à procura de **Governance & Operations Delivery**

**Requisitos:**

O foco da função será garantir que as atividades, entregas, mudanças e documentação da Squad são corretamente planeadas, acompanhadas, registadas e concluídas de acordo com os processos e critérios de qualidade definidos.

**As principais responsabilidades incluem:**
• Acompanhamento operacional do backlog, atividades, ações, riscos, dependências e bloqueios;
• Garantia da rastreabilidade entre pedidos, atividades, mudanças, documentação e evidências;
• Preparação e facilitação das reuniões de acompanhamento da Squad;
• Follow-up das ações, responsáveis e prazos acordados;
• Aplicação e acompanhamento de critérios de qualidade e conclusão das entregas;
• Garantia de que nenhuma atividade é encerrada sem a documentação e evidências necessárias;
• Governação de runbooks, procedimentos, Knowledge Base, standards, diagramas e documentação técnica;
• Acompanhamento de releases, mudanças, testes, planos de implementação, rollback e validação pós-mudança;
• Articulação com os processos de Incident, Problem e Change Management;
• Produção de reporting operacional e executivo;
• Identificação e escalamento atempado de riscos, desvios e bloqueios.

**Experiência profissional (obrigatório)**
• 7+ anos em Governance operacional, PMO técnico, Service Delivery Support ou Operations Coordination;
• 3+ anos em Agile (Scrum/Kanban) com equipas técnicas (infra/ops/devops).
• Experiência real a implementar governança e QA (não apenas reporting).
• Experiência com ferramentas como Jira, Azure DevOps, Confluence, SharePoint ou ServiceNow
• Experiência em gestão de backlog, riscos, dependências, ações e reporting;
• Experiência na governação de documentação técnica e operacional;
• Experiência no companhamento de equipas técnicas de infraestrutura, cloud, DevOps, automação ou operações;

**Experiência profissional (valorizada)**
• Background técnico (infra/ops/devops) para validar e desafiar entregas.
• Experiência com ITSM/ITIL e gestão de mudanças (CAB, risk, evidência).
• Certificações (Scrum Master, ITIL, Prince2) são valorizadas.

**Localização:** Lisboa
**Regime:** Hibrido

**Faixa salarial:** 2.800€ – 3.000€ / líquido mensal.
**Nota: Inclui todos os componentes: remuneração fixa, remuneração variável, subsídio de refeição, trabalho à distância e benefícios.**

O que oferecemos?

Uma empresa inovadora e em crescimento, com muitas oportunidades de desenvolvimento profissional.

Retribuição de acordo com a tua experiência e performance. Acesso a retribuição flexível e seguro médico como benefício social.

Acesso ilimitado a formação tecnológica em modalidade livre.

A IRIUM é uma empresa formada por profissionais dinâmicos e proativos. Os nossos valores são a responsabilidade e o compromisso com a qualidade do trabalho. Este é o espírito que procuramos na IRIUM, seja qual for a tua idade.

Se te reconheces nestes valores, esta é a tua empresa!

Podemos construir juntos o futuro. Falamos?

Envie a tua candidatura para: [[email protected]](/cdn-cgi/l/email-protection)

Na IRIUM defendemos um mundo sem estereótipos nem limitações e acreditamos na igualdade para todos, princípios que subscrevemos no nosso Plano de Igualdade e Código de Ética, garantindo a igualdade de tratamento e de oportunidades à margem de qualquer condição pessoal, física ou social.

**🌐 About Us**

At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.
We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.
So… What does it mean to be a #Nextlaner?
– Be part of a growth-oriented culture.

– Collaborate with colleagues from all over the world.

– Believe in the Power of ideas and the diversity of thought.

– Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.
Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.
**🎯 Your Responsibilities:**
**Zendesk Configuration & Administration**
– Maintain and optimize core Zendesk settings including ticket fields, forms, triggers, automations, views, and macros across all supported regions

– Work with the Senior Zendesk Administrator to standardize the multi-region environment and ensure consistency in configuration and data capture

– Configure and improve ticket routing, queue visibility, escalation workflows, and agent productivity settings

– Manage user profiles, groups, roles, and access permissions

– Document configurations, changes, and best practices to support a well-maintained, auditable environment
– A significant aspect of the role involves supporting a transformation from regional structures with individual workflows to a standardized approach across all regions.
– *Experience with transformation projects would be valuable.*
– ***Additional bonus qualifications include experience with Zendesk AI modules, specifically Ultimate and Zendesk Copilot.***
**Reporting & Analytics (Zendesk Explore)**
– Build and maintain dashboards in Zendesk Explore for key support metrics including ticket volume, backlog, first response time, resolution time, SLA performance, CSAT, and agent activity

– Ensure data is captured consistently across regions and that reports accurately reflect real-world support operations

– Support Support Managers and Operations teams with ad-hoc reporting and data queries
**Process Improvement & Standardization**
– Work closely with Support Operations, Support Managers, IT, and other internal teams to understand operational needs and translate them into practical Zendesk configurations

– Contribute to the improvement of knowledge base processes (Zendesk Guide) and Help Center content

– Support the adoption of standard operational definitions across regions, ensuring Zendesk reflects agreed ways of working
**Troubleshooting & Internal Support**
– Troubleshoot Zendesk configuration issues and resolve agent-facing problems promptly

– Serve as a point of contact for internal Zendesk questions and escalate to the Senior Administrator when needed

– Monitor platform health and proactively flag configuration risks or data quality issues
**🕵️‍♂️ What We’re Looking For:**
– Experience: **3–5 years of Zendesk administration** or support operations experience, with hands-on exposure to Zendesk Support configuration. Background in a multi-team or multi-region environment is a plus.
– **Jira**

– Languages: **Fluent in English (C1).** Knowledge of additional European languages — Dutch, French, Spanish, or Portuguese — is a strong plus.

– Communication: Strong communication skills, both verbal and written.

– T**echnical Skills: Hands-on experience with Zendesk Support: triggers, automations, macros, views, forms, and ticket fields. Experience building dashboards and reports in Zendesk Explore. Familiarity with Zendesk Guide (Help Center) and Jira integrations is helpful. Basic understanding of APIs or integrations is a plus. Zendesk certification is advantageous but not required.**

– Interpersonal Skills: Detail-oriented, curious, and well-organized, with a genuine interest in improving support processes. Comfortable working with both support agents and technical teams. Proactive troubleshooter who is willing to learn and take ownership of platform quality. Strong communicator who can translate technical changes into clear explanations for non-technical stakeholders.
🤝 Our Recruitment Process:1. 15-minute introductory call with our Talent Acquisition Specialist.1. Interview with the VP CS and a member of the Support Operations team
2. Interview with CS Senior Manager

**What We Offer:**

We understand that **flexibility and trust** are essential for our teams. Here are some of the benefits we offer:

– 🏡 **Hybrid Work:** 2 days on site and 3 days remotely.
– 💰 **Annual Payments:** 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November).
– 🍽️ **Meal Voucher:** €10.20 per working day.
– 🌴 **Vacation:** 23 vacation days, plus 24th or 31st December off.
– 🗣️ **Language Training:** Access to group classes in Spanish, English, or French.
– ⚕️ **Private Medical Insurance:** Multicare coverage.
– **Teambuilding:** Join us for memorable afterworks and team activities!

**Diversity, Inclusion & Belonging**

At Nextlane, we are committed to creating a space where **everyone feels valued and respected**. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.

– **Support for people with disabilities**. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.

– **Equal opportunities for all:** We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.

Join **Nextlane** and become part of the technological revolution in the automotive industry.

Discover why we are a great place to develop your talent!