Empregos em francês

Beyond is looking for a Senior Customer Success Manager, fluent in French and English, to join its growing Customer Success team in EMEA.

Beyond powers the business of short-term rentals with a Revenue Management System used by thousands of property managers and owners around the world. The company is profitable, growing fast and building with modern technologies, including AI, to help customers unlock more revenue with less effort.

Reporting to the Manager of Customer Success, EMEA, you will manage some of Beyond’s largest customers, including those with an outsourced revenue manager as part of the Guidance offering. This role is focused on delivering a white-glove customer experience and helping customers succeed, grow and remain long-lasting Beyond users.

Responsibilities:

• Drive customer adoption, retention and satisfaction for an assigned book of accounts;
• Provide analyses on booking trends and pricing performance for clients;
• Build strong customer relationships through a consultative approach;
• Become a trusted extension of customers’ teams by helping them drive value from Beyond;
• Train clients on revenue management basics and how to use the tool effectively to increase revenue;
• Help customers maximize revenue by reviewing booking data, charts and pricing decisions;
• Secure annual subscription renewals and identify expansion opportunities;
• Run regular meetings with key stakeholders to ensure customer goals are being met;
• Monitor and report on the health and risk of assigned accounts;
• Maintain a deep understanding of Beyond Pricing’s suite of products;
• Review Beyond’s algorithm performance in existing markets and make actionable recommendations based on data-driven insights;
• Partner closely with Revenue Management, Sales and Customer Experience teams;
• Help mentor junior members of the team;
• Act as the voice of the customer with the Product organization, sharing recurring feedback and ideas.

Profile:

• Deep customer empathy and motivation to help customers reach their goals;
• Enjoyment in working with people and delivering an excellent customer experience;
• Data-minded approach and ability to use data to support strategic decisions;
• Willingness to go above and beyond for teammates and customers;
• Highly analytical mindset, with the ability to interpret graphs, charts and performance data.

Qualifications:

• 3+ years of experience in customer success or revenue management;
• Experience managing renewal conversations independently;
• Fluency in English and French, with the ability to work directly with customers in both languages;
• Experience working with software or ability to learn a wide range of tools for data analysis;
• Comfort working with data sets in Excel;
• Exceptional verbal and written communication skills;
• Ability to communicate effectively at all levels;
• Experience supporting customers through presentations, trainings or day-to-day questions;
• Experience in SaaS, technology and/or the short-term rental industry is preferred;
• Fluency in any additional European language is a plus.

Recruitment process:

• Video conversation with someone from the Recruiting team;
• Meeting with the Manager of Customer Success, EMEA;
• Role-related assignment and presentation to key stakeholders;
• Meeting with the Director of Customer Experience;
• Final interview with the Chief Executive Officer.

Company values:

• We Care;
• We Are On the Same Team;
• We Inspire Trust;
• We Go Beyond;
• We Ship It;
• We’re Curious.

Benefits:

• Stock options;
• Unlimited PTO;
• Private health insurance;
• Additional benefits available through the company careers site.

Diversity, equity and inclusion:

Beyond is committed to building a workplace that attracts people of all genders, ethnicities, backgrounds, statuses and lifestyles. The company encourages every employee, partner and applicant to share their whole self and believes that a dynamic and diverse team is essential to helping short-term rental managers succeed.

Additional information:

Beyond asks candidates to review its AI policy at www.beyondpricing.com/about/careers#ai-policy.

Any communication regarding job openings, interviews and/or offers will come from the @beyondpricing.com email domain.

Please review Beyond’s GDPR Statement at app.tettra.co/teams/beyondpricing/pages/gdpr-ccpa-statements.

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.

As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas, Corporate & Investment Banking and Asset & Wealth Management, as well as transversal services that support all entities across the Group.

With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities and Compliance, in an integrated, inclusive and cross-functional way.

Natixis in Portugal is currently seeking a QA Analyst French Speaker to join its BPCE-SI (BPCE Solutions Informatiques) team, within the IT department.

Responsibilities:

• Participate in the definition of test strategies and test plans;
• Participate in test effort estimation and risk identification;
• Design, execute and maintain manual test cases;
• Review and analyze test results;
• Report and follow up bugs;
• Prepare test status reports and issue status reports;
• Support UAT resources and activities.

Qualifications:

• At least 5 to 6 years of experience as a QA Analyst;
• Good communication skills;
• Good analytical and synthesis skills;
• Detail-oriented and proactive profile;
• Autonomous, responsible, proactive and organized approach;
• Ability to adapt to different contexts and priorities;
• Sense of service, including reactivity, flexibility and ability to switch between tasks;
• Experience working with agile methodologies;
• Experience with JIRA-XRAY and/or Octane;
• SQL knowledge, valued;
• Good level of French, at least B2, mandatory.

Additional information:

• Only CVs submitted in English will be considered;
• Flexible hybrid work policy;
• Green Transportation Budget;
• Access to electric bikes;
• Wellbeing initiatives through the Honolulu Wellness Club;
• Prayer Room and Lactation Room available;
• Themed Villages that inspire creativity and collaboration;
• Inclusive, caring and fair workplace supported by ESG and DEI strategies.

Natixis in Portugal is currently seeking a Learning & Talent Management Team Leader to join its Human Resources department within the Support Functions area.

• Monitors and ensures compliance with the objectives of the Learning and Talent Management team, in alignment with company and HR global objectives.
• Coordinates the activities of the Learning and Talent Management team, ensuring the planning and execution of initiatives related to training programs, performance management, career development, and succession planning.
• Contributes with operational expertise in Learning & Development and Talent Management to improve proposed solutions and ensure their cohesion, while actively working on developing the team’s know-how and best practices in these areas.
• Contributes strategically to the development and implementation of robust Learning and Talent Management frameworks, procedures, and tools, supporting effective people development and management, career development and employee experience initiatives.
• Provides Management with regular qualitative and quantitative updates on team performance, L&D programs and Talent Management initiatives effectiveness through periodic reports, adhering to established reporting guidelines.
• Represents the L&D and Talent Management areas in internal and external meetings, developing and maintaining cooperative relationships with HR Business Partners, business unit leaders, employees, and external providers.
• Actively participates in continuous improvement programs and projects within L&D and Talent Management, identifying and proposing actions to enhance the efficiency, productivity, and quality of learning and talent development processes.
• Fosters team cohesion, monitors performance, and provides coaching and on-the-job training to enhance individual and collective effectiveness and motivation.
• Manages HR-related tasks for the Learning and Talent Management team, including vacation planning, absence tracking, and other administrative duties, while also actively participating in the recruitment, talent management and Annual Compensation Review exercise of the respective team.

• Previous experience in strategic HR roles (e.g., Talent, L&D; HRBP) is mandatory.
• Master Degree / Specialized Technical Training.
• Constant certifications/training in HR area.
• English fluency is mandatory and a good level of French will be a plus.

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.

WTW is an advisory, broking and solutions company that supports clients worldwide in transforming risk into opportunities for growth.

With an insurance heritage dating back to 1828, WTW brings deep industry expertise and longstanding experience. The WTW Regional Delivery Center, based in the heart of Lisbon, brings together a global team of more than 400 colleagues delivering operational excellence through innovation and efficient solutions.

The opportunity:

The IT Operations Analyst ensures that the company’s applications are running correctly, handling incidents within the timeframe defined by SLAs.

This role communicates with MOE teams responsible for the relevant applications to obtain instructions, or escalates incidents to the appropriate technical teams depending on the nature of the issue.

What you will do:

• Process and manage incident tickets, including batch processing incidents escalated by the Operations Pilot;
• Handle database, system, application and hardware-related issues;
• Manage catalogue requests, including file and directory deposits, modifications, creations, copies and transfers;
• Perform database-related actions, log transmissions, treatment execution, information requests and dispatch of backup tapes;
• Execute technical and application-related changes, including deliveries, ensuring appropriate reporting is completed;
• Maintain a high level of accuracy and attention to detail;
• Apply strong analytical and problem-solving skills in daily activities;
• Update delivery procedures, production environment documentation and batch treatment instruction guides on a daily basis;
• Work collaboratively within a team environment, contributing to shared objectives and operational effectiveness;
• Produce daily reports outlining the status of deliveries and related activities;
• Understand and navigate complex business processes involving multiple stakeholder groups and perspectives;
• Support audit activities by providing relevant information and documentation when required;
• Participate in the live ticketing process, contributing to and recommending prioritisation where appropriate.

What we are looking for:

• Solid operational experience within an IT environment;
• Experience in IT Operations or a similar technical environment;
• Strong analytical capabilities and a structured, methodical approach;
• Strong verbal and written communication skills in both French and English;
• Proven experience handling incidents, service requests and technical changes in production environments;
• Experience interacting directly with French IT users, lead Ops and other stakeholders;
• Exposure to audit processes and ability to provide clear explanations to internal or external auditors when required;
• Ability to produce clear daily reports and maintain updated documentation and delivery procedures.

Technical expertise:

• Solid experience with ticketing tools such as ServiceNow, SNOW;
• Experience with monitoring and supervision tools;
• Hands-on experience with batch scheduling tools;
• Knowledge of file transfer and flow management tools;
• Working knowledge of Oracle databases;
• Experience managing technical deliveries using SQL scripts;
• Knowledge of operating systems including Linux/Unix and Windows Server;
• Knowledge of Shell scripting.

Why WTW?

• Flexible working hours and hybrid working options to support work-life balance;
• Attractive, performance-related remuneration system;
• Opportunity to join an international consultancy with the security of a global corporation and renowned clients;
• Career development through on-the-job learning and specialist training;
• Collegial, appreciative and dynamic work environment, where decisions are made together;
• Opportunity to quickly take on responsibility and make an impact through direct customer contact;
• Participation in corporate events and team celebrations.

Be part of a team that values innovation, excellence and collaboration. Apply now and turn your potential into success with WTW.

Willis Towers Watson is an equal opportunity employer.

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.

As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas, Corporate & Investment Banking and Asset & Wealth Management, as well as transversal services that support all entities across the Group.

With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities and Compliance, in an integrated, inclusive and cross-functional way.

Natixis in Portugal is currently seeking a Senior Developer to join its Payments team, within the IT department.

Main responsibilities:

• Create designs for software applications that meet specified requirements;
• Analyze requirements, identify appropriate architectural patterns and establish development blueprints;
• Write code to implement software applications based on the defined design;
• Use appropriate programming languages, frameworks and libraries to build scalable and functional applications;
• Conduct tests to ensure the functionality, reliability and quality of software applications;
• Develop and execute test cases, perform testing and analyze test results;
• Identify and resolve software defects and issues through error log analysis, debugging tools and troubleshooting techniques;
• Create technical documentation, user guides and API documentation;
• Identify root causes and apply problem-solving techniques to resolve software issues and improve efficiency;
• Work closely with the team, project managers and business analysts to understand requirements and clarify objectives;
• Keep up to date with industry and best practice trends, using insights to implement new processes and initiatives;
• Actively engage in and apply development methodologies to support successful delivery and continuous improvement.

Hard skills:

• Bachelor’s degree in Computer Science, Software Engineering or a related field;
• Master’s degree, valued;
• 5+ years of experience in software development, with strong focus on backend technologies and architecture;
• Experience in the payments or financial services industry, preferred;
• Proficiency in Java, preferably versions 17 or 21, with Java 21 preferred;
• Hands-on experience developing scalable applications;
• Knowledge of Spring Boot Framework, versions 3.4.x or 3.5;
• Good understanding of Angular 21 or close versions;
• Knowledge of Kafka and Spring Batch;
• Familiarity with cloud platforms such as OpenShift, AWS or Azure;
• Familiarity with containerization technologies such as Docker and Kubernetes;
• Strong understanding of RESTful API design and microservices architecture;
• Knowledge of best practices in software development;
• Experience with Agile methodologies and project management tools such as JIRA and Confluence, preferred;
• Proficiency in English, minimum B2 level, mandatory;
• Proficiency in French, highly valued.

Soft skills:

• Excellent problem-solving skills;
• Attention to detail;
• Strong communication skills;
• Ability to work effectively in a fast-paced and collaborative environment;
• Ability to work collaboratively in a team environment.

Additional information:

• Only CVs submitted in English will be considered;
• Flexible hybrid work policy;
• Green Transportation Budget;
• Access to electric bikes;
• Wellbeing initiatives through the Honolulu Wellness Club;
• Prayer Room and Lactation Room available;
• Themed Villages that inspire creativity and collaboration;
• Inclusive, caring and fair workplace supported by ESG and DEI strategies.

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.

As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas, Corporate & Investment Banking and Asset & Wealth Management, as well as transversal services that support all entities across the Group.

With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities and Compliance, in an integrated, inclusive and cross-functional way.

Natixis in Portugal is currently seeking an Angular Tech Lead to join its BPCE-SI (BPCE Solutions Informatiques) team, within the IT department, to work in a hybrid model from the Porto or Lisbon office.

Responsibilities:

• Define the application architecture, designing and guiding the overall structure of Angular applications;
• Ensure scalability, maintainability and performance of Angular applications;
• Make key technical decisions, selecting the best approaches, libraries, design patterns and tools for the project;
• Establish and enforce coding standards, best practices and style guidelines for the team;
• Lead code reviews to ensure adherence to standards, identify potential issues and provide constructive feedback;
• Resolve complex technical challenges, acting as the escalation point for difficult problems the team cannot resolve independently;
• Mentor and train team members, helping them grow technically;
• Promote a collaborative and supportive team environment where members feel comfortable sharing ideas and asking for help;
• Participate in sprint or iteration planning, estimating technical effort and identifying risks;
• Oversee and optimize development, build, deployment and monitoring processes;
• Present and communicate the technical vision and architectural decisions to the team, stakeholders and other departments.

Hard skills:

• Advanced knowledge of JavaScript;
• Advanced knowledge of Angular, with experience in versions 19+;
• Good knowledge of semantic HTML5;
• Good knowledge of TypeScript;
• Good knowledge of CSS and preprocessors such as SASS/SCSS or LESS;
• Good knowledge of RxJS;
• Good knowledge of unit testing;
• Good knowledge of versioning systems;
• Familiarity with accessibility;
• Familiarity with design systems;
• Good communication skills in English, with B2 level required;
• Communication skills in French are highly valued.

Soft skills:

• Proactive personality and critical thinking;
• Excellent problem-solving skills;
• Strong communication and interpersonal skills.

Additional information:

• Only CVs submitted in English will be considered;
• Flexible hybrid work policy;
• Green Transportation Budget;
• Access to electric bikes;
• Wellbeing initiatives through the Honolulu Wellness Club;
• Prayer Room and Lactation Room available;
• Themed Villages that inspire creativity and collaboration;
• Inclusive, caring and fair workplace supported by ESG and DEI strategies.

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