Human Resources Shared Services Lead – Europe
Sobre este emprego
Regional HR Lead
We believe in a world where growth can thrive across borders and cultures. Our mission is to support companies on their global journey by providing the services and technology they need to manage talent internationally, while delivering a truly human experience.
As an Employer of Record provider, we offer the HR and compliance infrastructure companies need to expand into new markets with confidence. We take care of the complex operational work behind the scenes, allowing our clients to focus on the strategies that drive their success.
We are For People, By People.
The future of work is borderless, and so are we. Our teams are based around the world, including the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values to us, they are part of who we are.
We are also committed to creating a positive impact. Through our Environmental, Social, and Governance impact initiative, we work to reduce our environmental footprint and promote social responsibility. Our impact program is central to our culture and vision, with a focus on employee wellness, diversity, charitable work, and ethical corporate governance.
If you are interested in joining a people-centric, global organization, we would love to hear from you.
About the Role
We are looking for an experienced and strategic Regional HR Lead to support our clients across multiple countries in Europe.
This role will oversee day-to-day HR operations across the assigned region, with responsibility for service delivery performance, escalations, compliance, risk management, and continuous improvement. You will help ensure that employees and managers receive timely, accurate, compliant, and high-quality HR support.
The ideal candidate will combine strong HR expertise with excellent people skills, customer service focus, and a continuous improvement mindset. You will work closely with internal teams, including HR, Payroll, Shared Services, Legal, and Finance, as well as external vendors, to deliver consistent and scalable HR service delivery.
This is a hands-on individual contributor role, suited to someone who can confidently resolve complex issues while helping to standardize processes across different jurisdictions.
Key Responsibilities
Regional HR Service Delivery
- Oversee and support end-to-end HR service delivery across assigned countries, ensuring alignment with SLAs, service catalogues, and the agreed operating model.
- Ensure HR cases and employee lifecycle actions are supported by documented approvals, audit trails, and accurate system records.
- Monitor and enforce case management standards, including response times, resolution timelines, and escalation protocols.
Escalation Management
- Act as the primary escalation point for complex, sensitive, or high-risk HR matters.
- Engage directly with worksite employees and clients to investigate issues, provide guidance, and communicate resolutions.
- Ensure all escalations are fully documented, including facts, analysis, decision rationale, actions taken, and final outcomes.
Regional Compliance and Risk Management
- Drive compliance with country-specific employment laws, statutory requirements, and internal HR policies across the region.
- Validate that HR lifecycle activities, including hires, changes, and terminations, are completed in line with local regulations and contractual obligations.
- Support internal and external audit readiness by maintaining accurate documentation and providing clear explanations of decisions and processes.
Team Mentorship and Capability Building
- Mentor Employee Relationship Consultants, ensuring clarity around roles, responsibilities, and expectations.
- Allocate and manage workload to support balanced case distribution, SLA adherence, and timely case resolution.
Operational Excellence and Process Improvement
- Standardize HR processes across countries by defining and enforcing consistent workflows, controls, and documentation requirements.
- Identify and implement process improvements to reduce variability, increase efficiency, and minimize risk.
- Drive the adoption of automation, self-service tools, and workflow optimization in partnership with internal teams.
Cross-Functional Collaboration
- Partner with Shared Services teams to ensure proper intake, triage, and escalation of HR cases.
- Collaborate with Payroll, Benefits, Legal, and Finance teams to ensure accurate and compliant execution of HR processes.
- Act as a key point of contact for worksite employees and clients on complex HR matters requiring advanced support.
Vendor and Stakeholder Management
- Support relationships with regional vendors, including benefits providers and local partners where applicable.
- Monitor vendor performance against SLAs, accuracy standards, and compliance requirements.
Documentation and Audit Readiness
- Ensure all HR processes are supported by current SOPs, knowledge articles, and control documentation.
- Maintain audit-ready records for HR cases, lifecycle actions, and compliance activities.
Qualifications and Experience
Required
- 7+ years of experience in HR operations or HR service delivery, including multi-country scope.
- Experience supporting HR operations across Armenia, Austria, Bulgaria, the Czech Republic, Estonia, France, Georgia, Hungary, Latvia, Lithuania, Moldova, Poland, Romania, Serbia, Slovakia, Slovenia, and Ukraine.
- Demonstrated experience leading HR service delivery teams and managing escalations.
- Strong knowledge of regional employment laws and HR compliance requirements.
- Proven experience managing case operations with defined KPIs and SLAs.
- Experience working in a matrixed, cross-functional environment.
- Bachelor’s degree in Business, Human Resources, or a related field, or equivalent professional experience.
- Fluency in English. Additional regional languages are preferred.
Preferred
- Experience in shared services, Employer of Record, or global HR operating models.
- Familiarity with HRIS and case management platforms such as ServiceNow, Workday, Zendesk, or Salesforce.
- Experience leading HR transformation, automation, or system implementation projects.
- Professional certification such as CIPD, SHRM, PHR, or SPHR.
What We Offer
- The opportunity to work with purpose, helping companies simplify global expansion across borders and cultures.
- A diverse and inclusive working environment.
- Country-specific benefits.
- Flexible PTO.
- Your birthday off.
- A volunteer day to give back to an organization of your choice.
- A generous parental leave program.
- Growth and development opportunities, including access to a leading learning content provider.
- The opportunity to challenge yourself in a high-performing organization and end each day knowing your work has made an impact.
Additional Information
This position description may not include every duty, responsibility, or skill required for the role. It is intended to outline the main aspects of the position. Additional duties or skills may be required.
Atlas Technology Solutions, Inc. (Atlas HXM) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
Atlas HXM is committed to equal employment opportunity for all employees and to providing a work environment free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race
