Empregos em Híbrido

**🌐 About Us**

At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.
We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.
So… What does it mean to be a #Nextlaner?
– Be part of a growth-oriented culture.

– Collaborate with colleagues from all over the world.

– Believe in the Power of ideas and the diversity of thought.

– Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.
Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.
**🎯 Your Responsibilities:**
**Zendesk Configuration & Administration**
– Maintain and optimize core Zendesk settings including ticket fields, forms, triggers, automations, views, and macros across all supported regions

– Work with the Senior Zendesk Administrator to standardize the multi-region environment and ensure consistency in configuration and data capture

– Configure and improve ticket routing, queue visibility, escalation workflows, and agent productivity settings

– Manage user profiles, groups, roles, and access permissions

– Document configurations, changes, and best practices to support a well-maintained, auditable environment
– A significant aspect of the role involves supporting a transformation from regional structures with individual workflows to a standardized approach across all regions.
– *Experience with transformation projects would be valuable.*
– ***Additional bonus qualifications include experience with Zendesk AI modules, specifically Ultimate and Zendesk Copilot.***
**Reporting & Analytics (Zendesk Explore)**
– Build and maintain dashboards in Zendesk Explore for key support metrics including ticket volume, backlog, first response time, resolution time, SLA performance, CSAT, and agent activity

– Ensure data is captured consistently across regions and that reports accurately reflect real-world support operations

– Support Support Managers and Operations teams with ad-hoc reporting and data queries
**Process Improvement & Standardization**
– Work closely with Support Operations, Support Managers, IT, and other internal teams to understand operational needs and translate them into practical Zendesk configurations

– Contribute to the improvement of knowledge base processes (Zendesk Guide) and Help Center content

– Support the adoption of standard operational definitions across regions, ensuring Zendesk reflects agreed ways of working
**Troubleshooting & Internal Support**
– Troubleshoot Zendesk configuration issues and resolve agent-facing problems promptly

– Serve as a point of contact for internal Zendesk questions and escalate to the Senior Administrator when needed

– Monitor platform health and proactively flag configuration risks or data quality issues
**🕵️‍♂️ What We’re Looking For:**
– Experience: **3–5 years of Zendesk administration** or support operations experience, with hands-on exposure to Zendesk Support configuration. Background in a multi-team or multi-region environment is a plus.
– **Jira**

– Languages: **Fluent in English (C1).** Knowledge of additional European languages — Dutch, French, Spanish, or Portuguese — is a strong plus.

– Communication: Strong communication skills, both verbal and written.

– T**echnical Skills: Hands-on experience with Zendesk Support: triggers, automations, macros, views, forms, and ticket fields. Experience building dashboards and reports in Zendesk Explore. Familiarity with Zendesk Guide (Help Center) and Jira integrations is helpful. Basic understanding of APIs or integrations is a plus. Zendesk certification is advantageous but not required.**

– Interpersonal Skills: Detail-oriented, curious, and well-organized, with a genuine interest in improving support processes. Comfortable working with both support agents and technical teams. Proactive troubleshooter who is willing to learn and take ownership of platform quality. Strong communicator who can translate technical changes into clear explanations for non-technical stakeholders.
🤝 Our Recruitment Process:1. 15-minute introductory call with our Talent Acquisition Specialist.1. Interview with the VP CS and a member of the Support Operations team
2. Interview with CS Senior Manager

**What We Offer:**

We understand that **flexibility and trust** are essential for our teams. Here are some of the benefits we offer:

– 🏡 **Hybrid Work:** 2 days on site and 3 days remotely.
– 💰 **Annual Payments:** 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November).
– 🍽️ **Meal Voucher:** €10.20 per working day.
– 🌴 **Vacation:** 23 vacation days, plus 24th or 31st December off.
– 🗣️ **Language Training:** Access to group classes in Spanish, English, or French.
– ⚕️ **Private Medical Insurance:** Multicare coverage.
– **Teambuilding:** Join us for memorable afterworks and team activities!

**Diversity, Inclusion & Belonging**

At Nextlane, we are committed to creating a space where **everyone feels valued and respected**. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.

– **Support for people with disabilities**. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.

– **Equal opportunities for all:** We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.

Join **Nextlane** and become part of the technological revolution in the automotive industry.

Discover why we are a great place to develop your talent!

## Descrição da empresa

O Grupo Bosch tem mais de 400 000 colaboradores em todo o mundo, presentes em 60 países, e temos orgulho em ter um impacto na vida das pessoas e em trabalhar para um futuro mais sustentável.

A Bosch Car Multimedia, S.A. pertence à divisão Automotive Electronics e está focada em fazer dos veículos o nosso terceiro espaço de convivência. Cerca de 3.600 colaboradores estão comprometidos em desenvolver e produzir tecnologia de alta qualidade que promove a mudança na mobilidade em todo o mundo. O sucesso da empresa reside na sua equipa altamente especializada e inovadora e no know-how tecnológico que faz da Bosch o fornecedor líder no mercado automóvel.

Na Bosch, moldamos o futuro ao criarmos produtos e serviços de alta qualidade que geram entusiasmo e melhoram a vida das pessoas. A promessa que fazemos aos nossos colaboradores é sólida: crescemos juntos, desfrutamos do que fazemos e inspiramo-nos uns aos outros. Junta-te a nós e sente a diferença de mentalidades, culturas, gerações, identidades e perspetivas. Todos devem trazer a sua autenticidade e trabalhar juntos com respeito. A Bosch é um empregador que valoriza a diversidade e a igualdade de oportunidades. Acolhemos candidaturas de pessoas com deficiências e incapacidades, podemos providenciar adaptações razoáveis no decurso do processo de recrutamento e no desempenho da atividade profissional. A inclusão de todos e a garantia de igualdade de oportunidades permite-nos atingir o nosso verdadeiro potencial.

## Descrição do emprego

**O teu contributo para algo maior**:

– Suporte à produção na análise de causa raiz e implementação de medidas de contenção/corretivas;

– Execução de manutenções preventivas nos equipamentos de acordo com o standard;

– Elaborar e propor lista de possíveis soluções (conceito / processo / material);

– Implementação de melhoria continua aos processos de produção no domínio da mecânica, pneumática e eletrónica analógica/digital;

– Aplicação dos conhecimentos em sistemas mecânicos e elementos de máquinas;

– Fazer a análise funcional de dispositivos e máquinas na fase de aprovação;

– Interação com outras equipas técnicas com o objetivo de melhorar a incidência em problemas relacionados com os processos de produção.

## Qualificações

**O que te diferencia:**

– Curso Técnico de Mecatrónica/Eletrónica (nível 5) ou equivalente;

– Bons conhecimentos em desenho técnico 2D – Leitura e interpretação;

– Análise e interpretação de esquemas elétricos;

– Conhecimentos de Automação e Robótica;

– Experiência na área da manutenção eletrónica preventiva/interventiva;

– Conhecimentos sobre ambiente industrial e processos de produção;

– Boa capacidade de comunicação e trabalho em equipa;

– Conhecimentos de Inglês (preferencial);

– Disponibilidade para trabalhar por turnos (obrigatório).

## Informação adicional

**Work #LikeABosch inclui:**

⚖️ Condições de trabalho flexíveis

🔀 Sistema de trabalho híbrido

🌐 Partilha de experiências com colegas de todo o mundo

🧑‍⚕️ Seguro de saúde e consultório médico na localização (psicologia e clínica geral)

📚 Oportunidades de formação (p.e., formação técnica, formação em línguas estrangeiras) & certificações

📈 Oportunidades para progressão de carreira e desenvolvimento profissional contínuo

💲 Acesso a grandes descontos em parcerias e produtos Bosch

🏋️ Atividades desportivas e relacionadas com a saúde

💰 Plataforma de benefícios flexíveis

🚉 Ótimo acesso a transportes públicos

🚌 Transporte gratuito a partir do Porto

🅿️ Parque de estacionamento grátis

🍽️ Cantina

**Histórias de sucesso não acontecem por acaso…**

**Faz com que aconteçam.** **Candidata-te!**

A **Wondercom** está a reforçar a sua equipa para integrar um projeto internacional na área da indústria automóvel, contribuindo para a estabilidade, segurança e disponibilidade de infraestruturas de rede que suportam operações críticas do negócio.

**Vem crescer connosco!**

Procuramos um/a **Técnico de Operações de Rede (m/f)** para integrar a equipa de Operações de Rede, assegurando a monitorização, suporte e gestão de infraestruturas de comunicação num ambiente tecnológico desafiante.

​

## O que vais fazer

– Monitorizar os ambientes de rede e contribuir para a estabilidade operacional;
– Realizar troubleshooting de primeiro nível (L1) em incidentes relacionados com redes;
– Gerir incidentes e service requests de acordo com os procedimentos definidos;
– Prestar suporte a redes Wi-Fi com tecnologia Cisco;
– Apoiar utilizadores em ligações VPN e respetivos acessos;
– Gerir e implementar pedidos de regras de firewall, maioritariamente em ambientes Fortinet;
– Prestar suporte a atividades de routing e switching em infraestruturas Cisco;
– Registar e documentar incidentes, intervenções e procedimentos operacionais.

### Requisitos

– Mínimo de 3 anos de experiência em funções de Operações de Rede ou similares;
– Experiência em monitorização de redes;
– Experiência em troubleshooting e gestão de incidentes;
– Conhecimentos de routing e switching em tecnologia Cisco;
– Experiência com firewalls em ambientes Fortinet;
– Experiência no suporte a ligações VPN;
– Bons conhecimentos de inglês;
– Boa capacidade de comunicação e relacionamento interpessoal.

### Vantagens

**Regime:** Híbrido (2 dias presenciais por semana no Campo Grande, Lisboa) | **Horário:** 9h00 às 18h00, de segunda a sexta-feira.

Integração numa equipa responsável pela operação e suporte de infraestruturas de rede críticas, num contexto tecnológico internacional e desafiante.

## Benefícios

– Acompanhamento personalizado e desenvolvimento de carreira;
– Remuneração ajustada à experiência;
– Wonder4You – Programa de benefícios exclusivos.

We’re fast learners, hard workers, natural collaborators… and we **Make Modern Happen****!**

Our ambition is to unlock
the potential of our digital world so that organisations everywhere can
innovate and thrive securely. We aim to achieve this goal by bringing together
the world’s most talented people and the most powerful technologies, combining
them to address our customers’ challenges and to build something stronger
together.

**If you share our vision,join us!******

Right now, we’re looking
for a skilled **Kubernetes Platform Administrator** to support the
installation, administration, evolution, and automation of services within an
existing platform environment. This role requires strong hands-on experience
with Azure, OpenShift Container Platform (OCP), Kubernetes, CI/CD, and platform
observability.

The ideal candidate will
work in a hybrid delivery model, collaborating closely with infrastructure
providers and internal teams to ensure platform reliability, security, and
continuous improvement.

**Your responsibilitiesinclude:**

• Install, administer, and evolve products and services
within an existing platform environment

• Monitor and maintain OpenShift clusters, including:

o Quotas

o Resource limits

o Upgrades

o Lifecycle management

• Automate platform operations using Operators (OLM)

• Manage RBAC and integration with Active Directory / LDAP

• Configure and maintain Security Context Constraints
(SCCs)

• Support and improve CI/CD pipelines using GitOps and
Argo CD

• Work with Service Mesh technologies, such as Istio

• Maintain and evolve the service catalogue using:

o Templates

o Helm Charts

• Implement and support observability solutions with:

o Prometheus

o Grafana

• Analyse logs and troubleshoot issues using Elasticsearch

• Act as a technical interface with the infrastructure
provider

• Contribute to platform stability, operational
excellence, and continuous improvement

**You must have:**

· Strong experience in
Azure administration

· Practical knowledge of
Kubernetes and/or OpenShift

· Experience with GitOps
methodologies and Argo CD

· Hands-on knowledge of
Helm, Operators, and platform automation

· Familiarity with RBAC,
LDAP/AD integration, and security hardening

· Solid understanding of
monitoring and logging tools

· Ability to work in a
structured 2-week sprint delivery model

· Strong troubleshooting,
communication, and collaboration skills

· Fluency in Portuguese and
English

Mandatory
certifications:

· Microsoft Certified:
Azure Data Fundamentals

· Microsoft Certified:
Azure Administrator Associate

· Microsoft Certified:
DevOps Engineer Expert

**We value:**

· Certified Kubernetes
Administrator (CKA)

**We offer:**

· Regular professional
development;

· Health insurance, with
family package;

· Office facilities for
meals and snacks;

· Regular teambuilding
programs;

· Friendly workplace.

**Workplace:** Lisbon – Hybrid – Minimum 5 on-site days
per 2-week sprint

Claranet, Make modern
happen!

We’re fast learners, hard workers, natural collaborators… and we **Make Modern Happen****!**

Our ambition is to unlock
the potential of our digital world so that organisations everywhere can
innovate and thrive securely. We aim to achieve this goal by bringing together
the world’s most talented people and the most powerful technologies, combining
them to address our customers’ challenges and to build something stronger
together.

**If you share our vision,join us!******

Right now, we are looking for an **IAMTeam Leader** to integrate our internal team.

**Your responsibilitiesinclude:**

· Lead and manage the IAM
team: shift planning for 24×7 IAM Engineers, workload allocation, performance
reviews, coaching, and career development

· Design and govern the
end-to-end IAM architecture including AD DS domain structure, FSMO roles,
replication topology, Group Policy, DNS/DHCP integration, and forest trust
relationships

· Architect and oversee AD
FS federation services, SSO configurations, and trust relationships with
external identity providers

· Design and maintain AD
CS/PKI architecture including certificate authority hierarchy, certificate
templates, and auto-enrolment policies

· Govern Entra ID
architecture including identity lifecycle, Conditional Access policies,
MFA/Passwordless strategies, SSO integrations, external identities (B2B/B2C),
and SCIM automation

· Define Identity
Governance frameworks: PIM role lifecycle, Access Reviews cadence, entitlement
policies, and privileged identity hardening standards

· Oversee PAM architecture
and CyberArk/SailPoint integration, ensuring least-privilege enforcement and
privileged session monitoring

· Lead identity security
initiatives: identity protection signals, risk-based access policies, threat
correlation with SOC, and audit evidence preparation

· Conduct architectural
reviews, capacity planning, and lifecycle governance for all IAM infrastructure
components

· Act as the highest
escalation point for complex identity incidents that cannot be resolved by IAM
Engineers or PAM Engineers

· Define and maintain
automation frameworks using PowerShell and Python for identity lifecycle
operations, compliance validation, and drift detection

· Coordinate IAM Workflow
Orchestration via ServiceNow, ensuring Change, Request, Incident, and Lifecycle
operations are automated and auditable

· Produce architectural
documentation, design decisions, compliance summaries, and governance reports
for internal and client stakeholders

· Support recruitment,
onboarding, and training of new IAM team members.

**You must have:**

· Minimum 7 years’ hands-on
experience in identity and access management, with at least 2 years in a team
lead, architect, or supervisory capacity

· Microsoft Certified:
Identity and Access Administrator Associate (or equivalent)

· Expert-level knowledge of
Active Directory (AD DS, AD FS, AD CS), Kerberos, LDAP, and Group Policy

· Deep experience with
Microsoft Entra ID (Azure AD), Conditional Access, PIM, MFA/Passwordless, SSO,
and identity governance

· Strong knowledge of
authentication protocols: SAML, OAuth 2.0, OpenID Connect, RADIUS

· Experience with
Privileged Access Management platforms (CyberArk) and identity governance tools
(SailPoint)

· Proven ability to design
and govern PKI/certificate services architectures

· Strong scripting skills
for automation (PowerShell, Python)

· Familiarity with
ServiceNow (incident, change, request, and CMDB modules)

· Strong analytical and
systematic problem-solving capabilities

· Effective communicator
with strong written and verbal English skills (B2 or higher), comfortable
engaging with client stakeholders and producing governance reports

· Demonstrated ability to
manage shift-based teams and coordinate across multiple time zones

**We value:**

· Microsoft Certified:
Security, Compliance, and Identity Fundamentals or Microsoft Cybersecurity
Architect Expert

· Previous experience
within a managed service provider or financial services environment

· Experience with identity
lifecycle automation via SCIM and API integrations

· Knowledge of DORA, FCA,
or PRA regulatory frameworks

· Experience with zero
trust architecture design and implementation

· Familiarity with
BeyondTrust or other PAM platforms beyond CyberArk

· Understanding of AD DS
decommissioning and cloud identity migration strategies

​

**We offer:**

· Regular professional
development;

· Health insurance, with
family package;

· Office facilities for
meals and snacks;

· Regular teambuilding
programs;

· Friendly workplace.

**Workplace:** Lisbon – Hybrid

Claranet, Make modern
happen!

We’re fast learners, hard
workers, natural collaborators… and we **Make Modern Happen**!

Our ambition is to unlock the
potential of our digital world so that organisations everywhere can innovate
and thrive securely. We aim to achieve this goal by bringing together the
world’s most talented people and the most powerful technologies, combining them
to address our customers’ challenges and to build something stronger together.

**If you shareour vision, join us!**

Right now, we
are looking for a **Cybersecurity Engineer** to integrate our talent team.

### **Yourresponsibilities include:**

– Define and implement security controls across NOS
environments.
– Evaluate and test cybersecurity solutions to
determine the best fit for the company’s needs and context.
– Ensure the security of network infrastructure,
including firewalls, VPNs, IDS/IPS, network segmentation, data center
security solutions, NDR, SASE, and related technologies.
– Validate configurations and perform hardening of
data center systems.
– Assess and implement additional requirements in
existing solutions, including new functionalities, continuous
improvements, and issue resolution.
– Collaborate with different NOS business areas to
identify, assess, and characterize technologies and their associated
cybersecurity risks.
– Manage projects and produce the necessary
documentation to support project tracking and implementation.
– Produce technical documentation for tested and
implemented solutions, including High-Level Design (HLD) and Low-Level
Design (LLD).
– Monitor emerging cybersecurity technologies,
market trends, and threat landscapes.
– Align internal cybersecurity strategy with
industry best practices and technologies that enhance visibility and risk
mitigation capabilities.
– Communicate cybersecurity risks, mitigation
measures, and technology recommendations to stakeholders.
– Contribute, when required, to the cybersecurity
incident management process.

### **Youmust have:**

– Bachelor’s degree in Computer Science,
Engineering, Information Technology, or equivalent professional
experience.
– Minimum 4 years experience in cybersecurity engineering
roles or similar.
– Relevant experience in identifying, assessing,
and managing cybersecurity risks (e.g., conducting cybersecurity
assessments).
– Relevant experience in technology risk
management.
– Strong knowledge of network protocols.
– Hands-on experience with firewall solutions such
as Palo Alto, Check Point, Fortinet, or similar.
– Experience working with Linux and Windows Server
operating systems in a security-focused environment.
– Leadership skills and ability to work effectively
in a team environment.
– Strong conflict management and stakeholder
coordination skills, including experience working with multidisciplinary
teams.
– Strong planning and organizational skills.
– Proactive mindset with a pragmatic and
initiative-driven approach.
– Resilience, adaptability to change, and ability
to manage ambiguity.
– Critical thinking and results-oriented mindset.
– Ability to make decisions independently and solve
complex problems.

### **Wevalue:**

– Knowledge of cybersecurity technologies and
security architectures.
– Experience or knowledge within the
telecommunications industry.
– Exposure to advanced security domains such as
NDR, SASE, data center security, and enterprise network security
solutions.
– Demonstrated interest in cybersecurity market
trends, emerging technologies, and threat intelligence.
– Provide your feedback on BizChat.

### **Weoffer:**

– Regular professional
development;
– Health insurance, with family package;
– Regular teambuilding
programs;
– Friendly workplace.

**Workplace:** Lisbon – Portugal

**Claranet, Make modern happen!**

We’re fast learners, hard workers, natural collaborators… and we **Make Modern Happen****!**

Our ambition is to unlock
the potential of our digital world so that organisations everywhere can
innovate and thrive securely. We aim to achieve this goal by bringing together
the world’s most talented people and the most powerful technologies, combining
them to address our customers’ challenges and to build something stronger
together.

**If you share our vision,join us!******

Right now, we’re looking an **API Management & Identity Integration Engineer**- a hands-on
professional to help manage and evolve a critical API management platform in a
collaborative, fast-paced environment.

This is a great opportunity for someone who enjoys working across
platform administration, API management, identity integration, and database
support, while contributing to the reliability and continuous improvement of an
important technology stack

**Your responsibilitiesinclude:**

· Installing,
administering, and evolving the platform

· Developing custom
extensions

· Configuring gateways,
including traffic management, rate limiting, and security policies

· Working with OAuth2 /
OIDC and integrating with WSO2 Identity Server

· Developing XML / Synapse
mediations

· Managing supporting
databases such as Shared DB and APIM DB in PostgreSQL or SQL Server Support
recruitment, onboarding, and training of new IAM team members.

**You must have:**

· Strong experience in
platform administration and API management

· Good knowledge of WSO2
Identity Server, Azure and PostgreSQL

· Practical understanding
of identity and access management

· Fluency in Portuguese and
English

Mandatory
certifications:

· Microsoft Certified:
Azure Data Fundamentals

· Azure Database
Administrator Associate

· PostgreSQL 13 Associate
Certification

**We value:**

· WSO2 API Manager
Certification

**We offer:**

· Regular professional
development;

· Health insurance, with
family package;

· Office facilities for
meals and snacks;

· Regular teambuilding
programs;

· Friendly workplace.

**Workplace:** Lisbon – Hybrid – Minimum 5 on-site days
per 2-week sprint

Claranet, Make modern
happen!

We’re fast learners, hard workers, natural collaborators… and we **Make Modern Happen****!**

Our ambition is to unlock
the potential of our digital world so that organisations everywhere can
innovate and thrive securely. We aim to achieve this goal by bringing together
the world’s most talented people and the most powerful technologies, combining
them to address our customers’ challenges and to build something stronger
together.

**If you share our vision,join us!******

Right now, we’re looking
for an **Apache Kafka DevOps Engineer** to join a technical team working on
the operation and evolution of a critical data platform.

**Your responsibilitiesinclude:**

· Administer and evolve the
Apache Kafka platform

· Work on cluster
architecture, including Brokers, KRaft, replication, and min.insync.replicas

· Configure and manage
Kafka Connect and Schema Registry using Avro / JSON

· Implement security
controls such as mTLS and ACLs

· Tune platform
performance, including JVM, retention, and cleanup policies

· Manage storage and
Persistent Volumes

· Support incident
resolution and continuous platform improvement

**You must have:**

· Experience in Apache
Kafka administration

· Strong knowledge of Azure

· Fluent in Portuguese and
English

· Strong problem-solving
and technical communication skills

Mandatory
certifications:

· Microsoft Certified:
Azure Data Fundamentals

· Microsoft Certified:
Azure Administrator Associate

**We value:**

· Confluent Certified
Administrator for Apache Kafka (CCAAK)

**We offer:**

· Regular professional
development;

· Health insurance, with
family package;

· Office facilities for
meals and snacks;

· Regular teambuilding
programs;

· Friendly workplace.

**Workplace:** Lisbon – Hybrid – Minimum 5 on-site days
per 2-week sprint

Claranet, Make modern
happen!