We’re fast learners,
hard workers, natural collaborators… and we **Make Modern Happen**!
Our ambition is to
unlock the potential of our digital world so that organisations everywhere can
innovate and thrive securely.
We aim to achieve
this goal by bringing together the world’s most talented people and the most
powerful technologies, combining them to address our customers’ challenges and to
build something stronger together.
**If you share ourvision, join us!**
Right now, we are
looking for a Operations Technician 24×7 to integrate our
internal team, based in **Lisbon.**
**Your responsibilitiesinclude:**
– Experience
working with ITSM tools:
– Creation and management of
Incidents (INC) and Service Requests (RQ);Escalation management,
including experience and the ability to coordinate multiple stakeholders
throughout escalation processes;
– Ensuring first-line resolution
of incidents related to infrastructure, networks, applications, and
security, or escalating to second- and third-line support teams in
accordance with Knowledge Base (KB) procedures.
– Experience
with monitoring across multiple platforms and tools (Infrastructure, Network
& Application Operating Center);
– Knowledge
of Monitoring and Orchestration software;
– Diagnosis
and resolution of connectivity incidents;
– Infrastructure
monitoring and preventive maintenance;
– Configuration
of switches, routers, and telecommunications equipment;
– Technical
support for internal teams and customers;
– Technical
documentation and maintenance of network records.
– 100%
On-site (24×7 Shift Schedule).
**You must have:**
– Degree or
technical qualification in Networking, Telecommunications, Information
Technology, or a related field;
– Previous
experience in similar roles (preferred);
– Knowledge
of networking protocols (TCP/IP, VLANs, Routing, and Switching);
– Knowledge
of network equipment and solutions:
– Cisco (preferred);
– Nokia (preferred);
– Strong
analytical and problem-solving skills;
– Team-oriented
mindset and strong sense of responsibility.
– Provide
your feedback on BizChat;
– Translate
the next section tooAdd bullet points for clarity.
**We value:**
– ITIL
(Information Technology Infrastructure Library) certification – Optional /
Considered an asset;
– Technical
certifications such as CCNA, Nokia NRS, or equivalent;
– Knowledge
of network security principles and technologies;
– Experience
in corporate environments and/or telecommunications operators;
– Strong
communication skills and ability to work independently.
**Weoffer:**
– Regular
professional development;
– Certification
paths resources;
– Regular teambuilding programs;
– Friendly workplace.
**Workplace:** Lisbon (on-site)
**Claranet: Make ModernHappen!**
