Empregos em Informática

## Company Description

Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions. Generix Group creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix Group provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handle more than 40 million order lines each month, and manage 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

## Job Description

As a Kubernetes Openshift Administrator, you will be responsible for the deployment, configuration, monitoring, management, and capacity planning of OpenShift Kubernetes clusters to ensure optimal performance and reliability. This role involves managing upgrades, patching, and configuration changes to keep systems secure and updated, as well as collaborating with DevOps teams and application developers to facilitate the deployment and scaling of containerized applications.

**MAIN RESPONSIBILITIES**

– Deploy, configure, monitor and manage OpenShift Kubernetes clusters in accordance with established requirements and standards.
– Troubleshoot and Support: Investigate and resolve production issues, perform root cause analysis and implement long-term solutions.
– Continuously optimize the performance of applications and infrastructure to ensure high availability and reliability.
– Work closely with development teams to understand application architecture and provide support throughout the software development lifecycle.
– Document processes, architectures, and configurations to maintain knowledge sharing within the team.
– Participate in on-call rotation and incident response activities to support production systems.

## Qualifications

– Strong knowledge of OpenShift 4.x, Kubernetes, and containerization technologies;
– Proven experience in managing OpenShift infrastructure, optimizing resources, and ensuring cluster health;
– Red Hat Certified Specialist in OpenShift Administration or Certified Kubernetes Administrator (CKA);
– Proved experience with one or more cloud service providers (e.g., AWS, Azure, GCP) and their respective services, would be a plus;
– Experience with CI/CD practices and tools (e.g., Jenkins, GitHub Actions) integrated with Kubernetes, would be a plus;
– Familiarity with monitoring and logging tools (e.g., Prometheus, Grafana), would be a plus.
– Good level of French is mandatory.
– Good level of English would be a plus.
– Strong analytical skills with a proactive approach to identifying and resolving issues.
– Excellent communication skills, capable of working with cross-functional teams.
– Flexibility to work in a dynamic environment, quickly adapting to changing technologies and business needs.
– Ability to work collaboratively in a team-oriented environment.
– Ability to document processes clearly and effectively for team knowledge sharing.

## Additional Information

– Attractive compensation package;
– Excellent work conditions and environment.

Generix is committed to build an inclusive environment, in which diversity and equity are truly part of our culture, so all our positions are open to people with disabilities.

Generix will process your personal data in the context of your application. You have the right to access, correct, delete and object to information about you. For this, please send your request to dpo@generixgroup.com. For more information, please see the Privacy Policy available at https://www.generixgroup.com.

**For more information, please check our website:** https://www.generixgroup.com/pt

**🌐 About Us**

At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.
We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.
So… What does it mean to be a #Nextlaner?
– Be part of a growth-oriented culture.

– Collaborate with colleagues from all over the world.

– Believe in the Power of ideas and the diversity of thought.

– Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.
Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.
**🎯 Your Responsibilities:**
**Zendesk Configuration & Administration**
– Maintain and optimize core Zendesk settings including ticket fields, forms, triggers, automations, views, and macros across all supported regions

– Work with the Senior Zendesk Administrator to standardize the multi-region environment and ensure consistency in configuration and data capture

– Configure and improve ticket routing, queue visibility, escalation workflows, and agent productivity settings

– Manage user profiles, groups, roles, and access permissions

– Document configurations, changes, and best practices to support a well-maintained, auditable environment
– A significant aspect of the role involves supporting a transformation from regional structures with individual workflows to a standardized approach across all regions.
– *Experience with transformation projects would be valuable.*
– ***Additional bonus qualifications include experience with Zendesk AI modules, specifically Ultimate and Zendesk Copilot.***
**Reporting & Analytics (Zendesk Explore)**
– Build and maintain dashboards in Zendesk Explore for key support metrics including ticket volume, backlog, first response time, resolution time, SLA performance, CSAT, and agent activity

– Ensure data is captured consistently across regions and that reports accurately reflect real-world support operations

– Support Support Managers and Operations teams with ad-hoc reporting and data queries
**Process Improvement & Standardization**
– Work closely with Support Operations, Support Managers, IT, and other internal teams to understand operational needs and translate them into practical Zendesk configurations

– Contribute to the improvement of knowledge base processes (Zendesk Guide) and Help Center content

– Support the adoption of standard operational definitions across regions, ensuring Zendesk reflects agreed ways of working
**Troubleshooting & Internal Support**
– Troubleshoot Zendesk configuration issues and resolve agent-facing problems promptly

– Serve as a point of contact for internal Zendesk questions and escalate to the Senior Administrator when needed

– Monitor platform health and proactively flag configuration risks or data quality issues
**🕵️‍♂️ What We’re Looking For:**
– Experience: **3–5 years of Zendesk administration** or support operations experience, with hands-on exposure to Zendesk Support configuration. Background in a multi-team or multi-region environment is a plus.
– **Jira**

– Languages: **Fluent in English (C1).** Knowledge of additional European languages — Dutch, French, Spanish, or Portuguese — is a strong plus.

– Communication: Strong communication skills, both verbal and written.

– T**echnical Skills: Hands-on experience with Zendesk Support: triggers, automations, macros, views, forms, and ticket fields. Experience building dashboards and reports in Zendesk Explore. Familiarity with Zendesk Guide (Help Center) and Jira integrations is helpful. Basic understanding of APIs or integrations is a plus. Zendesk certification is advantageous but not required.**

– Interpersonal Skills: Detail-oriented, curious, and well-organized, with a genuine interest in improving support processes. Comfortable working with both support agents and technical teams. Proactive troubleshooter who is willing to learn and take ownership of platform quality. Strong communicator who can translate technical changes into clear explanations for non-technical stakeholders.
🤝 Our Recruitment Process:1. 15-minute introductory call with our Talent Acquisition Specialist.1. Interview with the VP CS and a member of the Support Operations team
2. Interview with CS Senior Manager

**What We Offer:**

We understand that **flexibility and trust** are essential for our teams. Here are some of the benefits we offer:

– 🏡 **Hybrid Work:** 2 days on site and 3 days remotely.
– 💰 **Annual Payments:** 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November).
– 🍽️ **Meal Voucher:** €10.20 per working day.
– 🌴 **Vacation:** 23 vacation days, plus 24th or 31st December off.
– 🗣️ **Language Training:** Access to group classes in Spanish, English, or French.
– ⚕️ **Private Medical Insurance:** Multicare coverage.
– **Teambuilding:** Join us for memorable afterworks and team activities!

**Diversity, Inclusion & Belonging**

At Nextlane, we are committed to creating a space where **everyone feels valued and respected**. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.

– **Support for people with disabilities**. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.

– **Equal opportunities for all:** We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.

Join **Nextlane** and become part of the technological revolution in the automotive industry.

Discover why we are a great place to develop your talent!

A **Wondercom** está a reforçar a sua equipa para integrar um projeto internacional na área da indústria automóvel, contribuindo para a estabilidade, segurança e disponibilidade de infraestruturas de rede que suportam operações críticas do negócio.

**Vem crescer connosco!**

Procuramos um/a **Técnico de Operações de Rede (m/f)** para integrar a equipa de Operações de Rede, assegurando a monitorização, suporte e gestão de infraestruturas de comunicação num ambiente tecnológico desafiante.

​

## O que vais fazer

– Monitorizar os ambientes de rede e contribuir para a estabilidade operacional;
– Realizar troubleshooting de primeiro nível (L1) em incidentes relacionados com redes;
– Gerir incidentes e service requests de acordo com os procedimentos definidos;
– Prestar suporte a redes Wi-Fi com tecnologia Cisco;
– Apoiar utilizadores em ligações VPN e respetivos acessos;
– Gerir e implementar pedidos de regras de firewall, maioritariamente em ambientes Fortinet;
– Prestar suporte a atividades de routing e switching em infraestruturas Cisco;
– Registar e documentar incidentes, intervenções e procedimentos operacionais.

### Requisitos

– Mínimo de 3 anos de experiência em funções de Operações de Rede ou similares;
– Experiência em monitorização de redes;
– Experiência em troubleshooting e gestão de incidentes;
– Conhecimentos de routing e switching em tecnologia Cisco;
– Experiência com firewalls em ambientes Fortinet;
– Experiência no suporte a ligações VPN;
– Bons conhecimentos de inglês;
– Boa capacidade de comunicação e relacionamento interpessoal.

### Vantagens

**Regime:** Híbrido (2 dias presenciais por semana no Campo Grande, Lisboa) | **Horário:** 9h00 às 18h00, de segunda a sexta-feira.

Integração numa equipa responsável pela operação e suporte de infraestruturas de rede críticas, num contexto tecnológico internacional e desafiante.

## Benefícios

– Acompanhamento personalizado e desenvolvimento de carreira;
– Remuneração ajustada à experiência;
– Wonder4You – Programa de benefícios exclusivos.

We’re fast learners,
hard workers, natural collaborators… and we **Make Modern Happen**!

Our ambition is to
unlock the potential of our digital world so that organisations everywhere can
innovate and thrive securely.

We aim to achieve
this goal by bringing together the world’s most talented people and the most
powerful technologies, combining them to address our customers’ challenges and to
build something stronger together.

**If you share ourvision, join us!**

Right now, we are
looking for a Operations Technician 24×7 to integrate our
internal team, based in **Lisbon.**

**Your responsibilitiesinclude:**

– Experience
working with ITSM tools:
– Creation and management of
Incidents (INC) and Service Requests (RQ);Escalation management,
including experience and the ability to coordinate multiple stakeholders
throughout escalation processes;
– Ensuring first-line resolution
of incidents related to infrastructure, networks, applications, and
security, or escalating to second- and third-line support teams in
accordance with Knowledge Base (KB) procedures.
– Experience
with monitoring across multiple platforms and tools (Infrastructure, Network
& Application Operating Center);
– Knowledge
of Monitoring and Orchestration software;
– Diagnosis
and resolution of connectivity incidents;
– Infrastructure
monitoring and preventive maintenance;
– Configuration
of switches, routers, and telecommunications equipment;
– Technical
support for internal teams and customers;
– Technical
documentation and maintenance of network records.
– 100%
On-site (24×7 Shift Schedule).

**You must have:**

– Degree or
technical qualification in Networking, Telecommunications, Information
Technology, or a related field;
– Previous
experience in similar roles (preferred);
– Knowledge
of networking protocols (TCP/IP, VLANs, Routing, and Switching);
– Knowledge
of network equipment and solutions:
– Cisco (preferred);
– Nokia (preferred);
– Strong
analytical and problem-solving skills;
– Team-oriented
mindset and strong sense of responsibility.
– Provide
your feedback on BizChat;
– Translate
the next section tooAdd bullet points for clarity.

**We value:**

– ITIL
(Information Technology Infrastructure Library) certification – Optional /
Considered an asset;
– Technical
certifications such as CCNA, Nokia NRS, or equivalent;
– Knowledge
of network security principles and technologies;
– Experience
in corporate environments and/or telecommunications operators;
– Strong
communication skills and ability to work independently.

**Weoffer:**

– Regular
professional development;
– Certification
paths resources;
– Regular teambuilding programs;
– Friendly workplace.

**Workplace:** Lisbon (on-site)

**Claranet: Make ModernHappen!**

We’re fast learners, hard workers, natural collaborators… and we **Make Modern Happen****!**

Our ambition is to unlock
the potential of our digital world so that organisations everywhere can
innovate and thrive securely. We aim to achieve this goal by bringing together
the world’s most talented people and the most powerful technologies, combining
them to address our customers’ challenges and to build something stronger
together.

**If you share our vision,join us!******

Right now, we’re looking
for a skilled **Kubernetes Platform Administrator** to support the
installation, administration, evolution, and automation of services within an
existing platform environment. This role requires strong hands-on experience
with Azure, OpenShift Container Platform (OCP), Kubernetes, CI/CD, and platform
observability.

The ideal candidate will
work in a hybrid delivery model, collaborating closely with infrastructure
providers and internal teams to ensure platform reliability, security, and
continuous improvement.

**Your responsibilitiesinclude:**

• Install, administer, and evolve products and services
within an existing platform environment

• Monitor and maintain OpenShift clusters, including:

o Quotas

o Resource limits

o Upgrades

o Lifecycle management

• Automate platform operations using Operators (OLM)

• Manage RBAC and integration with Active Directory / LDAP

• Configure and maintain Security Context Constraints
(SCCs)

• Support and improve CI/CD pipelines using GitOps and
Argo CD

• Work with Service Mesh technologies, such as Istio

• Maintain and evolve the service catalogue using:

o Templates

o Helm Charts

• Implement and support observability solutions with:

o Prometheus

o Grafana

• Analyse logs and troubleshoot issues using Elasticsearch

• Act as a technical interface with the infrastructure
provider

• Contribute to platform stability, operational
excellence, and continuous improvement

**You must have:**

· Strong experience in
Azure administration

· Practical knowledge of
Kubernetes and/or OpenShift

· Experience with GitOps
methodologies and Argo CD

· Hands-on knowledge of
Helm, Operators, and platform automation

· Familiarity with RBAC,
LDAP/AD integration, and security hardening

· Solid understanding of
monitoring and logging tools

· Ability to work in a
structured 2-week sprint delivery model

· Strong troubleshooting,
communication, and collaboration skills

· Fluency in Portuguese and
English

Mandatory
certifications:

· Microsoft Certified:
Azure Data Fundamentals

· Microsoft Certified:
Azure Administrator Associate

· Microsoft Certified:
DevOps Engineer Expert

**We value:**

· Certified Kubernetes
Administrator (CKA)

**We offer:**

· Regular professional
development;

· Health insurance, with
family package;

· Office facilities for
meals and snacks;

· Regular teambuilding
programs;

· Friendly workplace.

**Workplace:** Lisbon – Hybrid – Minimum 5 on-site days
per 2-week sprint

Claranet, Make modern
happen!

We’re fast learners, hard workers, natural collaborators… and we **Make Modern Happen****!**

Our ambition is to unlock
the potential of our digital world so that organisations everywhere can
innovate and thrive securely. We aim to achieve this goal by bringing together
the world’s most talented people and the most powerful technologies, combining
them to address our customers’ challenges and to build something stronger
together.

**If you share our vision,join us!******

Right now, we are looking for an **IAMTeam Leader** to integrate our internal team.

**Your responsibilitiesinclude:**

· Lead and manage the IAM
team: shift planning for 24×7 IAM Engineers, workload allocation, performance
reviews, coaching, and career development

· Design and govern the
end-to-end IAM architecture including AD DS domain structure, FSMO roles,
replication topology, Group Policy, DNS/DHCP integration, and forest trust
relationships

· Architect and oversee AD
FS federation services, SSO configurations, and trust relationships with
external identity providers

· Design and maintain AD
CS/PKI architecture including certificate authority hierarchy, certificate
templates, and auto-enrolment policies

· Govern Entra ID
architecture including identity lifecycle, Conditional Access policies,
MFA/Passwordless strategies, SSO integrations, external identities (B2B/B2C),
and SCIM automation

· Define Identity
Governance frameworks: PIM role lifecycle, Access Reviews cadence, entitlement
policies, and privileged identity hardening standards

· Oversee PAM architecture
and CyberArk/SailPoint integration, ensuring least-privilege enforcement and
privileged session monitoring

· Lead identity security
initiatives: identity protection signals, risk-based access policies, threat
correlation with SOC, and audit evidence preparation

· Conduct architectural
reviews, capacity planning, and lifecycle governance for all IAM infrastructure
components

· Act as the highest
escalation point for complex identity incidents that cannot be resolved by IAM
Engineers or PAM Engineers

· Define and maintain
automation frameworks using PowerShell and Python for identity lifecycle
operations, compliance validation, and drift detection

· Coordinate IAM Workflow
Orchestration via ServiceNow, ensuring Change, Request, Incident, and Lifecycle
operations are automated and auditable

· Produce architectural
documentation, design decisions, compliance summaries, and governance reports
for internal and client stakeholders

· Support recruitment,
onboarding, and training of new IAM team members.

**You must have:**

· Minimum 7 years’ hands-on
experience in identity and access management, with at least 2 years in a team
lead, architect, or supervisory capacity

· Microsoft Certified:
Identity and Access Administrator Associate (or equivalent)

· Expert-level knowledge of
Active Directory (AD DS, AD FS, AD CS), Kerberos, LDAP, and Group Policy

· Deep experience with
Microsoft Entra ID (Azure AD), Conditional Access, PIM, MFA/Passwordless, SSO,
and identity governance

· Strong knowledge of
authentication protocols: SAML, OAuth 2.0, OpenID Connect, RADIUS

· Experience with
Privileged Access Management platforms (CyberArk) and identity governance tools
(SailPoint)

· Proven ability to design
and govern PKI/certificate services architectures

· Strong scripting skills
for automation (PowerShell, Python)

· Familiarity with
ServiceNow (incident, change, request, and CMDB modules)

· Strong analytical and
systematic problem-solving capabilities

· Effective communicator
with strong written and verbal English skills (B2 or higher), comfortable
engaging with client stakeholders and producing governance reports

· Demonstrated ability to
manage shift-based teams and coordinate across multiple time zones

**We value:**

· Microsoft Certified:
Security, Compliance, and Identity Fundamentals or Microsoft Cybersecurity
Architect Expert

· Previous experience
within a managed service provider or financial services environment

· Experience with identity
lifecycle automation via SCIM and API integrations

· Knowledge of DORA, FCA,
or PRA regulatory frameworks

· Experience with zero
trust architecture design and implementation

· Familiarity with
BeyondTrust or other PAM platforms beyond CyberArk

· Understanding of AD DS
decommissioning and cloud identity migration strategies

​

**We offer:**

· Regular professional
development;

· Health insurance, with
family package;

· Office facilities for
meals and snacks;

· Regular teambuilding
programs;

· Friendly workplace.

**Workplace:** Lisbon – Hybrid

Claranet, Make modern
happen!

We’re fast learners, hard
workers, natural collaborators… and we **Make Modern Happen**!

Our ambition is to unlock the
potential of our digital world so that organisations everywhere can innovate
and thrive securely. We aim to achieve this goal by bringing together the
world’s most talented people and the most powerful technologies, combining them
to address our customers’ challenges and to build something stronger together.

**If you shareour vision, join us!**

Right now, we
are looking for a **Cybersecurity Engineer** to integrate our talent team.

### **Yourresponsibilities include:**

– Define and implement security controls across NOS
environments.
– Evaluate and test cybersecurity solutions to
determine the best fit for the company’s needs and context.
– Ensure the security of network infrastructure,
including firewalls, VPNs, IDS/IPS, network segmentation, data center
security solutions, NDR, SASE, and related technologies.
– Validate configurations and perform hardening of
data center systems.
– Assess and implement additional requirements in
existing solutions, including new functionalities, continuous
improvements, and issue resolution.
– Collaborate with different NOS business areas to
identify, assess, and characterize technologies and their associated
cybersecurity risks.
– Manage projects and produce the necessary
documentation to support project tracking and implementation.
– Produce technical documentation for tested and
implemented solutions, including High-Level Design (HLD) and Low-Level
Design (LLD).
– Monitor emerging cybersecurity technologies,
market trends, and threat landscapes.
– Align internal cybersecurity strategy with
industry best practices and technologies that enhance visibility and risk
mitigation capabilities.
– Communicate cybersecurity risks, mitigation
measures, and technology recommendations to stakeholders.
– Contribute, when required, to the cybersecurity
incident management process.

### **Youmust have:**

– Bachelor’s degree in Computer Science,
Engineering, Information Technology, or equivalent professional
experience.
– Minimum 4 years experience in cybersecurity engineering
roles or similar.
– Relevant experience in identifying, assessing,
and managing cybersecurity risks (e.g., conducting cybersecurity
assessments).
– Relevant experience in technology risk
management.
– Strong knowledge of network protocols.
– Hands-on experience with firewall solutions such
as Palo Alto, Check Point, Fortinet, or similar.
– Experience working with Linux and Windows Server
operating systems in a security-focused environment.
– Leadership skills and ability to work effectively
in a team environment.
– Strong conflict management and stakeholder
coordination skills, including experience working with multidisciplinary
teams.
– Strong planning and organizational skills.
– Proactive mindset with a pragmatic and
initiative-driven approach.
– Resilience, adaptability to change, and ability
to manage ambiguity.
– Critical thinking and results-oriented mindset.
– Ability to make decisions independently and solve
complex problems.

### **Wevalue:**

– Knowledge of cybersecurity technologies and
security architectures.
– Experience or knowledge within the
telecommunications industry.
– Exposure to advanced security domains such as
NDR, SASE, data center security, and enterprise network security
solutions.
– Demonstrated interest in cybersecurity market
trends, emerging technologies, and threat intelligence.
– Provide your feedback on BizChat.

### **Weoffer:**

– Regular professional
development;
– Health insurance, with family package;
– Regular teambuilding
programs;
– Friendly workplace.

**Workplace:** Lisbon – Portugal

**Claranet, Make modern happen!**

We’re fast learners, hard workers, natural collaborators… and we **Make Modern Happen****!**

Our ambition is to unlock
the potential of our digital world so that organisations everywhere can
innovate and thrive securely. We aim to achieve this goal by bringing together
the world’s most talented people and the most powerful technologies, combining
them to address our customers’ challenges and to build something stronger
together.

**If you share our vision,join us!******

Right now, we’re looking an **API Management & Identity Integration Engineer**- a hands-on
professional to help manage and evolve a critical API management platform in a
collaborative, fast-paced environment.

This is a great opportunity for someone who enjoys working across
platform administration, API management, identity integration, and database
support, while contributing to the reliability and continuous improvement of an
important technology stack

**Your responsibilitiesinclude:**

· Installing,
administering, and evolving the platform

· Developing custom
extensions

· Configuring gateways,
including traffic management, rate limiting, and security policies

· Working with OAuth2 /
OIDC and integrating with WSO2 Identity Server

· Developing XML / Synapse
mediations

· Managing supporting
databases such as Shared DB and APIM DB in PostgreSQL or SQL Server Support
recruitment, onboarding, and training of new IAM team members.

**You must have:**

· Strong experience in
platform administration and API management

· Good knowledge of WSO2
Identity Server, Azure and PostgreSQL

· Practical understanding
of identity and access management

· Fluency in Portuguese and
English

Mandatory
certifications:

· Microsoft Certified:
Azure Data Fundamentals

· Azure Database
Administrator Associate

· PostgreSQL 13 Associate
Certification

**We value:**

· WSO2 API Manager
Certification

**We offer:**

· Regular professional
development;

· Health insurance, with
family package;

· Office facilities for
meals and snacks;

· Regular teambuilding
programs;

· Friendly workplace.

**Workplace:** Lisbon – Hybrid – Minimum 5 on-site days
per 2-week sprint

Claranet, Make modern
happen!