Are you an experienced Team Leader with a strong background in Technical Support?
We’re looking for a Portuguese-speaking Technical Support Team Leader to join a growing international project based in Lisbon, Portugal.
If you’re passionate about leading teams, driving performance, and delivering an outstanding customer experience, this is your opportunity!
Your role
As a Technical Support Team Leader, you will be responsible for leading, coaching, and developing a team of Technical Support Advisors while ensuring service excellence and achieving operational KPIs.
Your main responsibilities include:
Leading, motivating, and coaching a team of Technical Support Advisors;
Monitoring team performance and ensuring KPIs and quality targets are achieved;
Conducting regular one-to-one meetings, coaching sessions, and performance reviews;
Supporting the team with technical escalations and complex cases;
Collaborating with Operations, Quality, and Training teams to drive continuous improvement;
Creating a positive, customer-focused, and high-performing team environment.
What we’re looking for
Native or fluent Portuguese (C1/C2);
Good command of English;
Minimum 2 years of experience as a Team Leader in a Technical Support environment;
Strong leadership, coaching, and people management skills;
Excellent communication and problem-solving abilities;
Experience working in a KPI-driven environment.
What we offer
Opportunity to join a growing international project;
Competitive salary and benefits package;
Paid onboarding and continuous training;
Career development opportunities;
Dynamic and multicultural work environment;
