Dutch Speaking Customer Advisor – Remote Fintech Support

A specialized virtual operations team is recruiting fluent Dutch speakers to support a prominent global pioneer in digital payment architecture.

This position offers complete work-from-home flexibility, allowing you to work from any residential address within Portugal, including continental Portugal or the islands.

As a Digital Financial Solutions Specialist, you will provide expert consultations and high-touch support within the digital finance ecosystem, acting as a dedicated brand ambassador for a leading financial technology corporation.

Core responsibilities:

• Deliver prompt, high-quality support to users via telephone, email and real-time chat platforms;
• Manage complex and sensitive inquiries related to user profile security, transaction infrastructure and billing histories;
• Guide users through the global payment gateway and mobile applications with clear and authoritative instructions;
• Handle sensitive financial cases, including payment reversals, invoicing discrepancies and fraud mitigation, with discretion and precision;
• Maintain accurate logs of all customer interactions;
• Route critical financial files to the appropriate specialized internal departments;
• Stay informed about system updates and international banking protocols through regular team syncs.

Candidate requirements:

• Native or near-native Dutch, minimum C1 level;
• Professional business English, minimum B2 level, for internal communication;
• Current residency in Portugal or firm commitment to relocate independently;
• Valid legal authorization to work within the European Union;
• Strong organizational skills and accountability in a remote working environment;
• Logical mindset and ability to explain complex financial concepts clearly, verbally and in writing;
• Advanced comfort using financial technology software, account dashboards and digital platforms.

Benefits:

• Permanent, fully remote role from any region of Portugal;
• Corporate equipment provided, including dedicated laptop and professional headset;
• Fixed base salary;
• Performance-linked monthly cash incentives;
• Private health insurance from the initial contract date;
• Life insurance from the initial contract date;
• Ongoing professional coaching;
• Career development opportunities in management, quality assurance or specialized fintech advisory roles.

Relocation assistance:

• Company-funded initial flight itinerary to Portugal for international applicants relocating for the role;
• Company-sponsored temporary accommodation while securing permanent local residence.

Application:

To apply, submit your updated resume in English and start the virtual screening process.