Empregos em holandês

A Quion está a recrutar um/a Risk Manager para integrar a sua equipa em Matosinhos, Porto, em modelo híbrido.

A Quion atua no mercado hipotecário neerlandês, apoiando entidades financeiras na oferta e gestão de crédito à habitação. Com cerca de 600 colaboradores, a empresa abriu recentemente uma unidade no Porto, que desempenha um papel importante no suporte a processos administrativos na área dos serviços financeiros.

Esta função irá reforçar a área de Risk Management, atualmente sediada nos Países Baixos, com presença local no escritório do Porto.

Responsabilidades:

• Realizar avaliações de risco em processos operacionais;
• Identificar potenciais vulnerabilidades e áreas de não conformidade;
• Apoiar os responsáveis de processo no desenvolvimento, implementação e manutenção de frameworks de controlo;
• Contribuir para a mitigação dos riscos identificados;
• Monitorizar e testar regularmente a eficácia dos controlos;
• Garantir que são feitos ajustes atempados sempre que necessário;
• Acompanhar KPI e KRI;
• Apoiar o desenvolvimento de relatórios de risco para a gestão e gestão sénior;
• Manter documentação de risco atualizada, incluindo políticas e standards;
• Acompanhar boas práticas do setor, requisitos regulatórios e riscos emergentes;
• Integrar esse conhecimento nas estratégias de gestão de risco.

Requisitos:

• Licenciatura em Finanças, Economia, Tecnologias de Informação ou área relacionada;
• 0 a 3 anos de experiência em gestão de risco no setor financeiro ou noutra indústria altamente regulada;
• Fortes competências analíticas e de resolução de problemas;
• Capacidade para analisar questões complexas e desenvolver soluções eficazes;
• Atenção ao detalhe e forte foco em rigor e qualidade;
• Perfil proativo e automotivado;
• Capacidade para trabalhar de forma autónoma e em equipa;
• Bons conhecimentos de inglês, com nível mínimo B2;
• Experiência em contexto internacional.

Será valorizado:

• Conhecimentos de neerlandês.

Oferta:

• Integração numa empresa com impacto no futuro do mercado hipotecário neerlandês;
• Cultura positiva, colaborativa e orientada para a iniciativa;
• Onboarding e formação ajustados à função;
• Oportunidades de crescimento profissional e pessoal;
• Ambiente dinâmico na área dos serviços financeiros;
• Escritório em Matosinhos, Porto, com bons acessos, estacionamento público próximo e ligações por metro e autocarro.

A specialized virtual operations team is recruiting fluent Dutch speakers to support a prominent global pioneer in digital payment architecture.

This position offers complete work-from-home flexibility, allowing you to work from any residential address within Portugal, including continental Portugal or the islands.

As a Digital Financial Solutions Specialist, you will provide expert consultations and high-touch support within the digital finance ecosystem, acting as a dedicated brand ambassador for a leading financial technology corporation.

Core responsibilities:

• Deliver prompt, high-quality support to users via telephone, email and real-time chat platforms;
• Manage complex and sensitive inquiries related to user profile security, transaction infrastructure and billing histories;
• Guide users through the global payment gateway and mobile applications with clear and authoritative instructions;
• Handle sensitive financial cases, including payment reversals, invoicing discrepancies and fraud mitigation, with discretion and precision;
• Maintain accurate logs of all customer interactions;
• Route critical financial files to the appropriate specialized internal departments;
• Stay informed about system updates and international banking protocols through regular team syncs.

Candidate requirements:

• Native or near-native Dutch, minimum C1 level;
• Professional business English, minimum B2 level, for internal communication;
• Current residency in Portugal or firm commitment to relocate independently;
• Valid legal authorization to work within the European Union;
• Strong organizational skills and accountability in a remote working environment;
• Logical mindset and ability to explain complex financial concepts clearly, verbally and in writing;
• Advanced comfort using financial technology software, account dashboards and digital platforms.

Benefits:

• Permanent, fully remote role from any region of Portugal;
• Corporate equipment provided, including dedicated laptop and professional headset;
• Fixed base salary;
• Performance-linked monthly cash incentives;
• Private health insurance from the initial contract date;
• Life insurance from the initial contract date;
• Ongoing professional coaching;
• Career development opportunities in management, quality assurance or specialized fintech advisory roles.

Relocation assistance:

• Company-funded initial flight itinerary to Portugal for international applicants relocating for the role;
• Company-sponsored temporary accommodation while securing permanent local residence.

Application:

To apply, submit your updated resume in English and start the virtual screening process.

Are you passionate about providing exceptional service and fluent in Dutch, with a good command of English?

Randstad is looking for dedicated Customer Support Agents to join a team supporting a leading insurance company. If you enjoy helping people and ensuring their peace of mind, this opportunity could be a good fit for you.

Responsibilities:

• Handle customer queries via phone and email, providing accurate information about insurance products;
• Assist clients with policy details, coverage inquiries and policy cancellations;
• Support insurance brokers by directing their inquiries to the appropriate channels;
• Maintain a high level of professionalism and customer satisfaction.

Profile required:

• Fluent Dutch, C2 level, native or near-native proficiency;
• English, B2 level, for internal communication;
• Strong communication and interpersonal skills;
• Friendly, professional and solution-oriented approach;
• Ability to remain calm under pressure;
• Previous experience in customer service, valued.

Benefits:

• 6-month renewable contract, with possibility of extension;
• Base salary of €1,100/month;
• Complexity bonus of €100/month;
• Performance bonus of €100/month;
• Meal allowance of €7.63/day;
• Work schedule from Monday to Friday, including bank holidays;
• Rotating shifts between 7:30 AM and 8:00 PM;
• Weekends off.

If you are looking for a challenging and rewarding career in customer support, apply now and become part of a dynamic international team.

Randstad’s mission is to become the most equitable and specialised talent company in the world and welcomes people with a wide range of skills and experience.

We are committed to ensuring that the recruitment and hiring process meets the needs of all people.

If you need any adjustments to make your application or interview more comfortable, please let the recruitment consultants know.