Customer Service Representative – Swedish Market | Lisbon

Do you have experience in customer service? Are you a Swedish speaker who enjoys helping and supporting customers in a clear and empathetic way?

If you thrive in environments where communication, problem-solving and human interaction are key, this opportunity could be for you.

As a Customer Service Representative – Swedish Market, you will be a key point of contact for users, helping them access the information or services they need while delivering clear, professional and solution-oriented communication.

Key responsibilities:

• Provide first-contact resolution to customer queries and ensure structured follow-up;
• Offer specialized customer support through written and phone communication;
• Build meaningful relationships with customers, responding in a courteous, friendly and professional manner;
• Meet and exceed customer service quality standards, compliance regulations and productivity targets;
• Deliver a high-quality customer experience that reflects company values;
• Follow management guidelines and actively contribute with feedback;
• Identify and understand customer needs to provide appropriate solutions;
• Verify and update necessary information to ensure smooth service delivery;
• Act as a liaison between users and internal teams.

Profile:

• Fluent Swedish, native or C2 level, mandatory;
• Advanced level of English, minimum C1, written and spoken;
• Excellent communication skills, including active listening and effective phone interaction;
• Strong analytical and problem-solving skills, with attention to detail;
• Customer-oriented, empathetic and proactive attitude;
• Willingness to learn and grow in a dynamic environment;
• EU citizenship or valid work permit for Portugal, mandatory;
• Based in Lisbon or willing to relocate, for an on-site role.

What we offer:

• Permanent contract directly with the company;
• Competitive salary based on experience;
• Relocation package for international candidates;
• Paid professional training;
• Employee discounts;
• Private healthcare and dental insurance after 6 months;
• Career development and growth opportunities;
• Engaging company culture and wellness initiatives, including the EverBetter program;
• Job stability and long-term career prospects.