**Your Mission**
Build and lead a high-performing international department that ensures the efficient recovery of customer receivables, reliable payment operations, and continuous process improvement through automation, technology, and operational efficiency.
**🌎 Location:** Headquarters, Parque das Nações
**⏰ Schedule:** Monday – Friday: 08:30 – 17:30 (one-hour break)
**💰 What we offer:**
– Salary up to 3500 euros (fix salary + meal card + performance bonuses) based on proven experience and competencies.
– Company car;
– International working environment;
– Opportunity to grow within a dynamic and fast-paced organization;
– Supportive and collaborative team culture.
**📋 Responsibilities:**
**Department Leadership**
– Lead and develop an international team of 10 specialists across multiple countries;
– Define the department’s strategy, objectives, and KPIs;
– Create a high-performance culture focused on accountability, continuous improvement, and customer experience;
– Manage department planning, workload allocation and resource optimization;
– Own the department budget and identify cost-saving & revenue optimisation opportunities.
**Collections**
Lead all post-rental financial recovery processes across the Group, including:
– Fines;
– Tolls;
– Damages;
– Late charges;
– Administrative fees;
– Customer debt recovery;
– Refunds;
– Bank disputes;
– Post-rental financial claims.
Ensure all cases are handled accurately, efficiently and within agreed service levels while maximizing recovery rates and maintaining a professional customer experience.
**Payments & Financial Infrastructure**
– Own the Group payment ecosystem;
– Manage relationships with banks and payment providers;
– Lead the administration of all POS devices across the Group;
– Coordinate payment providers such as Shift4, Monet and other financial partners;
– Oversee transaction monitoring, payment reconciliation and payment controls;
– Ensure compliance with card scheme and banking requirements.
**Digital Transformation & Automation**
– Lead the department’s digital transformation roadmap;
– Eliminate manual processes through automation;
– Lead migration to new business systems;
– Define business requirements for new software developments;
– Work closely with IT and business stakeholders to improve operational efficiency;
– Continuously identify opportunities to simplify, standardize, and automate processes.
**Operational Efficiency**
– Monitor department performance through KPIs and dashboards;
– Improve recovery rates while reducing operational costs;
– Standardize processes across Romania, Portugal, Austria and Hungary;
– Ensure operational risks are identified and mitigated;
– Continuously improve customer and internal stakeholder experience;
**Stakeholder Management**
Collaborate closely with:
– Operations;
– Finance;
– IT;
– Revenue Management;
– Reservations & Support;
– Legal;
– External banking and payment partners;
Act as the main point of contact for strategic initiatives related to Collections & Payments.
**💼** **What We’re Looking For****:**
**Required Experience**
– Minimum 3 years of management experience leading operational/debt recovery teams;
– Strong background in Operations, Shared Services, Financial Operations, Collections or Payments;
– Proven experience improving operational processes and implementing automation;
– Experience managing external vendors and strategic partners;
– Experience managing departmental budgets and KPIs;
– Experience leading cross-functional projects.
**Skills**
– Strong leadership and people management skills;
– Excellent analytical and problem-solving abilities;
– Strong organizational skills;
– Strong project management capabilities;
– Ability to simplify complex operational processes;
– Data-driven decision-making;
– Excellent stakeholder management and communication skills;
– Fluent English.
**Nice to Have**
– Experience in the mobility, car rental, banking or fintech industries;
– Experience with ERP implementations;
– Power BI, SQL or advanced Excel;
– Knowledge of payment processing, chargebacks or card schemes;
– Lean Six Sigma or other continuous improvement methodologies.
**Success in This Role**
During your first 12 months, you will be expected to:
– Implement accurate, actionable reporting to measure recovery performance, collection effectiveness, team productivity, and operational efficiency.
– Improve customer receivables recovery rates.
– Reduce operational costs through automation and process optimization.
– Successfully lead the department’s migration to new business systems.
– Increase operational efficiency by reducing manual work.
– Build standardized processes across all Group companies.
– Strengthen relationships with banking and payment partners.
– Deliver reliable operational reporting and performance visibility.
**🏢 Why Klass Wagen?**
Join us in shaping the future of Car Rentals!
*A World of Opportunities:* When you join Klass Wagen, you’re not just an employee; you’re a valued contributor to our vision of affordable and reliable transportation for all. We offer an environment where your ideas are heard, your growth is nurtured, and your ambitions are supported.
*Values That Drive Us:* At the core of our success are values that guide every aspect of our business. Integrity is our compass, ensuring that every interaction is marked by transparency and trustworthiness. Ambition fuels our determination to continually innovate and surpass expectations. Professionalism is our commitment to delivering the highest standards of service. Fellowship forms the strong bonds that unite us as a team.
*15 Years of Excellence:* With a rich history spanning over a decade, we’ve fine-tuned our expertise and cultivated a reputation for exceptional service and unbeatable prices in Romania, Hungary, and Portugal.
Are you ready to steer your career toward excellence, integrity, and a brighter future in the car rental industry?
Together, we’ll drive change and create a future where affordability meets quality. Join us today!