Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward-we’re proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE The Product Owner (PO) is responsible for maximizing the business value in software products delivered by Agile Scrum Teams. The PO has a strong technical and operational understanding of the product, and as this is primarily an internal-facing role, they work closely with the Product Manager to gain a clear understanding of the business problems customers need the product to solve, as well as the vision and strategic direction of the overall portfolio. In addition, the Product Owner works directly with selected partner customers to gather feedback on existing, in-flight, and proposed product features. The Product Owner uses this input, along with their own experience, to define what capabilities (i.e., value) the product should deliver and the relative priority of delivering these capabilities. To enable this, the Product Owner works closely with their Scrum Team (or Scrum Teams in some cases) on a daily basis to refine the Product Backlog, create Features and User Stories, define Acceptance Criteria, set priorities, attend team stand-ups, accept completed stories from the team, and demonstrate the work delivered to the wider community. The Product Owner is also readily available to answer team questions and clarify requirements related to the features being developed. Furthermore, the Product Owner typically drives the Design Partner process, whereby a selected group of SITA customers receives incremental software updates throughout the development of a new release. All requests for work to be performed by the Scrum Team are channeled through and prioritized by the Product Owner. WHAT WILL YOU DO Demonstrates a deep understanding of customer business needs and the outcomes expected from delivered solutions. Collaborates closely with the Product Manager to shape and refine the overall portfolio and product vision. Shares ownership of the product vision and ensures alignment with strategic objectives. Holds end-to-end accountability for product delivery, ensuring that all activities required for the operability, scalability, and sustainability of the final solution are fully integrated into scope. Owns and actively manages the Product Backlog, ensuring it is well-defined, prioritized, and aligned with the product roadmap. Develops and maintains backlog artifacts that provide sufficient detail to support delivery execution, including: Functional requirements Non-functional requirements Acceptance criteria Leads functional analysis of backlog items, facilitates feature discussions, and highlights roadmap priorities to ensure clarity and alignment across stakeholders. Maintains a detailed, real-time understanding of delivery costs at both project and release levels, supporting informed decision-making. Defines Program Increment (PI) or release timeboxes and establishes clear Minimum Viable Product (MVP) scope for each release. Works closely with the Scrum Team to: Define Sprint goals Support Sprint Planning Participate in Daily Stand-ups Clarify requirements as needed Reviews team deliverables through Sprint Demos and actively evaluates outcomes, accepting or rejecting work during the Sprint and at the End-of-Sprint Review. Presents accepted deliverables to the wider organization and customers, ensuring transparency and stakeholder engagement. Leads Design Partner Programs, showcasing early product versions to customers and incorporating feedback into product evolution. Reviews and approves Statements of Work (SOWs) in collaboration with GEO teams prior to customer presentation. Ensures close collaboration with Scrum Team(s), ideally through co-location, to drive efficient delivery and communication. Qualifications WHO YOU ARE Minimum of 5 years’ experience in a significant Product Owner role. Proven experience working with and across multiple Agile Scrum teams. Experience engaging directly with customers and stakeholders. Practical experience in running customer design partnership programs. Experience operating in complex Agile environments with cross-team collaboration. Experience within the Air Transport Industry is highly desirable. MUST HAVE Analytical Approach Collaborating Globally Communicating Complex Concepts Contracts Management & Administration Cross-team integration Customer/Market Focus Managing Change Planning: Tactical Strategic Products and Services Release Management Requirements Analysis Understanding Customer Need EDUCATION & QUALIFICATIONS Business / Engineering / Science related qualification to at least Bachelor’s Degree level typically. Other Degree level backgrounds considered. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it’s like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft’s Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. WHO YOU ARE Minimum of 5 years’ experience in a significant Product Owner role. Proven experience working with and across multiple Agile Scrum teams. Experience engaging directly with customers and stakeholders. Practical experience in running customer design partnership programs. Experience operating in complex Agile environments with cross-team collaboration. Experience within the Air Transport Industry is highly desirable. MUST HAVE Analytical Approach Collaborating Globally Communicating Complex Concepts Contracts Management & Administration Cross-team integration Customer/Market Focus Managing Change Planning: Tactical Strategic Products and Services Release Management Requirements Analysis Understanding Customer Need EDUCATION & QUALIFICATIONS Business / Engineering / Science related qualification to at least Bachelor’s Degree level typically. Other Degree level backgrounds considered. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it’s like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft’s Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.