Virtual Customer Support Agent (French/English) – 100% Remote

About the Role

Are you fluent in both French and English? Are you looking for a flexible, work-from-home opportunity?

At TalentPop App, we are building a team of top-tier Virtual Customer Support Agents who are passionate about delivering exceptional customer experiences.

If you enjoy helping people, solving problems, and providing friendly and professional support, this could be the right role for you.

Your Role

As a Virtual Customer Support Agent, you will be on the front line of the customer experience. Your main responsibilities will include:

• Customer communication: Responding to inquiries via email, chat, and phone in both French and English.
• Problem solving: Assisting customers with orders, technical issues, and general questions.
• Customer experience: Providing friendly, efficient, and professional support in every interaction.
• System navigation: Using tools such as Zendesk and Salesforce to manage and track customer interactions.

What We Are Looking For

• Bilingual fluency: C1/C2 level in French and English, both written and spoken.
• Experience: At least 1 year of customer service experience, preferably in BPO, call centre, or SaaS environments.
• Tech skills: Confidence using CRM platforms and online tools.
• Soft skills: Strong communication, empathy, and problem-solving abilities.
• Flexibility: Availability to work flexible hours, including weekends if required.

Your Work-From-Home Setup

• Stable internet connection with a minimum of 25 Mbps upload and download speed.
• Reliable computer, with Intel i5 or equivalent as a minimum requirement.
• Quiet, distraction-free workspace.
• Quality headset with microphone.

Why Join TalentPop?

• 100% remote work: Work from anywhere.
• Career growth: Access opportunities for advancement as the company grows.
• Benefits: Paid time off and a monthly health stipend.
• Incentives: Performance bonuses and holiday rewards.

Apply Now

Join a dynamic, global team and make an impact through meaningful customer interactions.

Apply today and grow your career with TalentPop App.