Empregos em Remoto (Global)

A Pragmatike está a recrutar um/a Senior Site Reliability Engineer / Kubernetes para reforçar a sua equipa em projetos internos na área de Cloud Computing. A função é 100% remota, com alinhamento ao fuso horário europeu CET ±2h e entrada prevista o mais rapidamente possível.

Esta oportunidade destina-se a profissionais com forte experiência em Kubernetes, infraestrutura Linux, redes, automação e fiabilidade de sistemas, num ambiente internacional, técnico e orientado para inovação.

Responsabilidades:

• Operar e manter infraestrutura baseada em Linux, nomeadamente Debian e Ubuntu;
• Implementar, gerir e escalar clusters Kubernetes em ambientes bare-metal, virtualizados e on-premises;
• Gerir o ciclo de vida completo dos clusters, incluindo upgrades, node pools, networking, storage e security hardening;
• Implementar automação para provisioning e operações com Ansible, Bash/Python e workflows GitOps;
• Desenhar e manter arquitetura de rede, incluindo VLANs, routing L2/L3, VPNs e conectividade multi-site;
• Criar workflows automatizados de deployment, incluindo PXE boot, Preseed e cloud-init;
• Implementar e manter stacks de observabilidade, como Prometheus, Grafana, Loki, ELK ou Graylog;
• Liderar atividades de incident response e escalamento na plataforma;
• Melhorar a disponibilidade dos sistemas e reduzir latência em diferentes níveis;
• Definir e implementar SLOs e SLIs em vários níveis de infraestrutura, incluindo rede física, hardware, virtualização, plataforma e serviços de software;
• Otimizar pipelines de alerting e monitoring para gerar insights acionáveis;
• Definir e manter escalas de on-call para assegurar cobertura entre fusos horários;
• Desenvolver Standard Operating Procedures, SOPs, para operações e tarefas de manutenção repetíveis;
• Coordenar manutenção física de Policlouds, incluindo manutenção periódica, issues de hardware e DC-Ops;
• Gerir camadas de virtualização e orquestração, como OpenStack, Proxmox e VMware;
• Ajudar a desenvolver e manter a arquitetura global dos produtos;
• Planear recursos para iniciativas futuras, considerando procura e projeções de crescimento;
• Trabalhar com equipas de desenvolvimento para melhorar a qualidade geral e otimizar a utilização de recursos;
• Colaborar com stakeholders multidisciplinares, incluindo equipas Hivenet, Policloud e Customer Success.

Requisitos:

• Experiência prática de nível avançado na operação de Kubernetes em ambientes de produção;
• Fortes competências de engenharia de redes, incluindo VLANs, routing L2/L3, VPNs e conectividade multi-site;
• Forte proficiência em administração de sistemas Linux, nomeadamente Debian e Ubuntu;
• Compreensão sólida de fundamentos de networking e capacidade para desenhar arquiteturas de rede complexas;
• Experiência na criação e manutenção de workflows de automação com Ansible, Bash/Python e Git;
• Experiência com stacks de observabilidade como Prometheus, Grafana, ELK, Loki ou Graylog;
• Experiência com tecnologias de virtualização, como OpenStack, Proxmox ou VMware;
• Experiência com bare-metal provisioning e MAAS, Metal as a Service;
• Forte compreensão de sistemas distribuídos e orquestração de containers;
• Mindset orientado a processos, com capacidade para desenvolver SOPs e procedimentos operacionais de raiz;
• Experiência em incident response, procedimentos de escalamento e rotações on-call;
• Capacidade para trabalhar de forma autónoma num ambiente rápido e orientado por engenharia;
• Fortes competências técnicas e alinhamento com valores de equipa;
• Inglês fluente obrigatório.

Será valorizado:

• Experiência com service mesh, como Istio ou Linkerd, ou implementações avançadas de CNI;
• Conhecimentos de Cloudflare APIs, automação de DNS ou configurações de tunnels;
• Experiência com infraestrutura GPU, preparação de nodes ou resource scheduling;
• Familiaridade com boas práticas de segurança, incluindo RBAC, firewalls e network policies;
• Contacto com processos de IT asset management ou license tracking;
• Experiência em ambientes multi-timezone e coordenação com equipas distribuídas;
• Experiência na criação de práticas de reliability e frameworks SRE em organizações em crescimento.

Oferta:

• Trabalho 100% remoto com horário flexível;
• Função de elevado impacto, com autonomia e ownership;
• Integração numa equipa internacional e colaborativa de engenharia;
• Contacto com uma stack tecnológica moderna, com forte foco em reliability e automação.

Beyond is looking for a Senior Customer Success Manager, fluent in French and English, to join its growing Customer Success team in EMEA.

Beyond powers the business of short-term rentals with a Revenue Management System used by thousands of property managers and owners around the world. The company is profitable, growing fast and building with modern technologies, including AI, to help customers unlock more revenue with less effort.

Reporting to the Manager of Customer Success, EMEA, you will manage some of Beyond’s largest customers, including those with an outsourced revenue manager as part of the Guidance offering. This role is focused on delivering a white-glove customer experience and helping customers succeed, grow and remain long-lasting Beyond users.

Responsibilities:

• Drive customer adoption, retention and satisfaction for an assigned book of accounts;
• Provide analyses on booking trends and pricing performance for clients;
• Build strong customer relationships through a consultative approach;
• Become a trusted extension of customers’ teams by helping them drive value from Beyond;
• Train clients on revenue management basics and how to use the tool effectively to increase revenue;
• Help customers maximize revenue by reviewing booking data, charts and pricing decisions;
• Secure annual subscription renewals and identify expansion opportunities;
• Run regular meetings with key stakeholders to ensure customer goals are being met;
• Monitor and report on the health and risk of assigned accounts;
• Maintain a deep understanding of Beyond Pricing’s suite of products;
• Review Beyond’s algorithm performance in existing markets and make actionable recommendations based on data-driven insights;
• Partner closely with Revenue Management, Sales and Customer Experience teams;
• Help mentor junior members of the team;
• Act as the voice of the customer with the Product organization, sharing recurring feedback and ideas.

Profile:

• Deep customer empathy and motivation to help customers reach their goals;
• Enjoyment in working with people and delivering an excellent customer experience;
• Data-minded approach and ability to use data to support strategic decisions;
• Willingness to go above and beyond for teammates and customers;
• Highly analytical mindset, with the ability to interpret graphs, charts and performance data.

Qualifications:

• 3+ years of experience in customer success or revenue management;
• Experience managing renewal conversations independently;
• Fluency in English and French, with the ability to work directly with customers in both languages;
• Experience working with software or ability to learn a wide range of tools for data analysis;
• Comfort working with data sets in Excel;
• Exceptional verbal and written communication skills;
• Ability to communicate effectively at all levels;
• Experience supporting customers through presentations, trainings or day-to-day questions;
• Experience in SaaS, technology and/or the short-term rental industry is preferred;
• Fluency in any additional European language is a plus.

Recruitment process:

• Video conversation with someone from the Recruiting team;
• Meeting with the Manager of Customer Success, EMEA;
• Role-related assignment and presentation to key stakeholders;
• Meeting with the Director of Customer Experience;
• Final interview with the Chief Executive Officer.

Company values:

• We Care;
• We Are On the Same Team;
• We Inspire Trust;
• We Go Beyond;
• We Ship It;
• We’re Curious.

Benefits:

• Stock options;
• Unlimited PTO;
• Private health insurance;
• Additional benefits available through the company careers site.

Diversity, equity and inclusion:

Beyond is committed to building a workplace that attracts people of all genders, ethnicities, backgrounds, statuses and lifestyles. The company encourages every employee, partner and applicant to share their whole self and believes that a dynamic and diverse team is essential to helping short-term rental managers succeed.

Additional information:

Beyond asks candidates to review its AI policy at www.beyondpricing.com/about/careers#ai-policy.

Any communication regarding job openings, interviews and/or offers will come from the @beyondpricing.com email domain.

Please review Beyond’s GDPR Statement at app.tettra.co/teams/beyondpricing/pages/gdpr-ccpa-statements.

À propos du poste

Tu as de l’expérience en support client et tu recherches une opportunité en tant qu’indépendant·e, avec plus de liberté, de stabilité et la possibilité de travailler depuis chez toi ? Cette opportunité est peut-être faite pour toi.

Nous recherchons un(e) Chargé(e) de Support Client pour gérer les demandes utilisateurs par email et chat, avec réactivité, rigueur et sens du service.

Tu joueras un rôle clé dans l’expérience client en apportant des réponses claires, fiables et pédagogiques.

Missions principales

Support client écrit

• Assurer le support client via email et chat.
• Traiter les demandes entrantes avec efficacité et professionnalisme.
• Résoudre les problématiques utilisateurs de manière autonome.
• Accompagner les utilisateurs dans la prise en main du service avec pédagogie.

Qualité et performance

• Respecter les KPIs de performance, notamment la satisfaction client, le temps de réponse et la qualité des échanges.
• Maintenir un haut niveau de satisfaction client.
• Garantir des réponses fiables, à jour et cohérentes.

Collaboration interne

• Travailler en étroite collaboration avec les équipes Ops, Product et Tech.
• Remonter les feedbacks utilisateurs, les bugs et les points d’amélioration.

Ce que nous recherchons

Compétences linguistiques

• Français : niveau natif ou courant, avec une excellente qualité rédactionnelle.
• Anglais : niveau C1 minimum, principalement à l’écrit et pour les échanges internes.

Expérience

• Minimum 3 ans d’expérience en relation client.
• Au moins 1 an d’expérience en support écrit, notamment par chat ou email.
• Une expérience avec des outils comme Intercom est appréciée.

Soft skills

• Orientation solution et empathie.
• Excellente communication écrite, claire, professionnelle et chaleureuse.
• Capacité à vulgariser des sujets techniques.
• Adaptabilité dans un environnement en évolution rapide.
• Rigueur, organisation et bonne gestion du multitâche.
• Esprit d’équipe et collaboration transverse.

Nice to Have

• Intérêt pour les outils d’IA et l’automatisation.
• Sensibilité aux sujets liés à la mobilité électrique ou durable.
• Expérience dans un environnement B2C en forte croissance.

Conditions

• 35 heures par semaine.
• Du lundi au samedi.
• Horaires compris entre 9h00 et 19h00.

Ce que nous offrons

• Une collaboration freelance avec des missions continues.
• Un travail 100 % à distance.
• Une flexibilité d’horaires.
• Une formation et un accompagnement sur l’offre et les techniques de prospection.

Qui sommes-nous ?

Chez Sqwad, nous remettons l’humain au cœur de l’expérience client pour des marques fortes, partout dans le monde.

Grâce à nos agents formés et dédiés, nous accompagnons nos clients sur tous les canaux, avec professionnalisme et passion.

Aujourd’hui, plus de 2 000 agents font partie de l’aventure Sqwad. Ils opèrent depuis les États-Unis, le Canada, l’Europe, le Maroc, l’Algérie et la Tunisie, afin de servir des marques iconiques, des start-ups, des scale-ups et de grands groupes.

Mais notre mission ne s’arrête pas aux clients. Nous croyons que chaque agent mérite un revenu décent, un accompagnement pour monter en compétences, et une chance de contribuer à un projet international, peu importe son lieu de vie ou son parcours.

Rejoins-nous

Rejoins Sqwad et participe à une expérience humaine et professionnelle unique, à l’échelle mondiale.

About the Role

Are you fluent in both French and English? Are you looking for a flexible, work-from-home opportunity?

At TalentPop App, we are building a team of top-tier Virtual Customer Support Agents who are passionate about delivering exceptional customer experiences.

If you enjoy helping people, solving problems, and providing friendly and professional support, this could be the right role for you.

Your Role

As a Virtual Customer Support Agent, you will be on the front line of the customer experience. Your main responsibilities will include:

• Customer communication: Responding to inquiries via email, chat, and phone in both French and English.
• Problem solving: Assisting customers with orders, technical issues, and general questions.
• Customer experience: Providing friendly, efficient, and professional support in every interaction.
• System navigation: Using tools such as Zendesk and Salesforce to manage and track customer interactions.

What We Are Looking For

• Bilingual fluency: C1/C2 level in French and English, both written and spoken.
• Experience: At least 1 year of customer service experience, preferably in BPO, call centre, or SaaS environments.
• Tech skills: Confidence using CRM platforms and online tools.
• Soft skills: Strong communication, empathy, and problem-solving abilities.
• Flexibility: Availability to work flexible hours, including weekends if required.

Your Work-From-Home Setup

• Stable internet connection with a minimum of 25 Mbps upload and download speed.
• Reliable computer, with Intel i5 or equivalent as a minimum requirement.
• Quiet, distraction-free workspace.
• Quality headset with microphone.

Why Join TalentPop?

• 100% remote work: Work from anywhere.
• Career growth: Access opportunities for advancement as the company grows.
• Benefits: Paid time off and a monthly health stipend.
• Incentives: Performance bonuses and holiday rewards.

Apply Now

Join a dynamic, global team and make an impact through meaningful customer interactions.

Apply today and grow your career with TalentPop App.