Nutanix Engineer / Networking IT Support Engineer – Break & Fix Support | Lisbon

A company is looking for an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support across enterprise infrastructure environments.

This freelance, on-call role requires a highly skilled professional able to diagnose, troubleshoot and resolve hardware, network and infrastructure-related incidents efficiently, while maintaining a high level of customer service and professionalism.

Role overview:

The ideal candidate will have strong technical expertise in Nutanix and networking technologies, a valid CCNA certification and fluent English communication skills.

Key responsibilities:

• Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents;
• Deploy, configure and manage Nutanix HCI environments, including AOS, AHV and Prism;
• Perform system upgrades, patching and lifecycle management activities;
• Troubleshoot and resolve hardware, software, virtualization and network issues;
• Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP and related technologies;
• Implement and support backup and disaster recovery solutions;
• Respond to critical incidents and service requests within agreed response times;
• Collaborate with global and regional teams on infrastructure and cloud-related projects;
• Maintain accurate technical documentation, incident reports and service records;
• Ensure professional interaction with end users, stakeholders and customers at all times.

Required skills and experience:

• Minimum of 5 years of experience in infrastructure, virtualization, networking or IT support engineering;
• Strong hands-on experience with the Nutanix ecosystem, including AOS, AHV and Prism;
• Experience supporting VMware and/or Hyper-V environments;
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing and switching;
• Proven experience providing Break & Fix support in enterprise environments;
• Ability to diagnose and resolve complex infrastructure and networking issues;
• Experience with backup and disaster recovery solutions;
• Scripting experience with PowerShell and/or Python is advantageous.

Mandatory requirements:

• Valid CCNA certification, Cisco Certified Network Associate;
• Minimum 90% pass score on the induction assessment;
• Fluent spoken and written English communication skills;
• Ability to work independently in customer-facing environments;
• Professional demeanor and strong customer service orientation.

Preferred qualifications:

• Nutanix certification, NCP or higher;
• Experience with cloud platforms such as AWS, Azure or GCP;
• Knowledge of automation tools such as Ansible and Terraform;
• Experience supporting enterprise networking infrastructure.

Soft skills:

• Excellent verbal and written communication skills in English;
• Strong professionalism and customer-facing skills;
• Ability to remain calm and effective during critical incidents;
• Proactive problem-solving mindset;
• Strong organizational and time-management skills;
• Ability to work collaboratively within distributed teams;
• Commitment to delivering high-quality technical support and customer satisfaction.