Greenvolt Comunidades is looking for a Customer Experience Trainee to join the **Customer Experience Team** and support the management of clients within the scope of the business dedicated to the promotion, implementation, and management of collective self-consumption energy solutions and Energy Communities.
In this role, you will have the opportunity to gain hands-on experience in customer management and customer experience, working closely with different teams to ensure a seamless journey for members of our Energy Communities.
**Responsibilities**
The selected candidate will support the team in the following activities:
– Assist in the onboarding process of new Energy Community members, ensuring all required information and documentation are collected accurately.
– Support the management and monitoring of Energy Communities, helping identify member acquisition needs and opportunities.
– Assist in the prospecting and engagement of residential and business consumer members.
– Support communication with customers through different channels, including phone, email, and digital platforms.
– Collaborate with internal teams, including Operations, Finance, Product Management, and Marketing, to ensure an efficient customer experience.
– Help address customer queries and requests, escalating issues when necessary.
– Support customer retention and engagement initiatives aimed at increasing customer satisfaction and loyalty.
– Maintain and update customer records in CRM systems, ensuring data accuracy and quality.
– Assist in the preparation of reports and analysis related to customer experience and community performance.
Greenvolt Comunidades is looking for a Customer Experience Trainee to join the **Customer Experience Team** and support the management of clients within the scope of the business dedicated to the promotion, implementation, and management of collective self-consumption energy solutions and Energy Communities.
In this role, you will have the opportunity to gain hands-on experience in customer management and customer experience, working closely with different teams to ensure a seamless journey for members of our Energy Communities.
**Responsibilities**
The selected candidate will support the team in the following activities:
– Assist in the onboarding process of new Energy Community members, ensuring all required information and documentation are collected accurately.
– Support the management and monitoring of Energy Communities, helping identify member acquisition needs and opportunities.
– Assist in the prospecting and engagement of residential and business consumer members.
– Support communication with customers through different channels, including phone, email, and digital platforms.
– Collaborate with internal teams, including Operations, Finance, Product Management, and Marketing, to ensure an efficient customer experience.
– Help address customer queries and requests, escalating issues when necessary.
– Support customer retention and engagement initiatives aimed at increasing customer satisfaction and loyalty.
– Maintain and update customer records in CRM systems, ensuring data accuracy and quality.
– Assist in the preparation of reports and analysis related to customer experience and community performance.
– **What do we have to offer?**
– Direct internship contract with us;
– Hybrid work model (2 days of remote work per week);
– Free birthday day;
– Being part of an international environment.
*We want an energy transition for everyone from everyone!*