Technical Account Manager

Technical Account Manager

Remote: Europe · Full-time · Senior

About the company

My client are rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing.

By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.

About The Position

Technical Customer Success Managers in my client are key in our effort to meet our customer’s expectations and help them utilize their observability and security data in the most efficient way possible.

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.

Their Technical Account Managers are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.

Technical Customer Success Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.

Responsibilities

Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs
Establishing relationships and engaging with technical counterparts to drive product adoption
Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs
Advocate internally for customer needs within my client and influence a product development roadmap
Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities

Requirements

Background knowledge of DevOps / Cloud / Observability is a must
Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM
Hands-on experience in technical integrations and complex troubleshooting
Experience in customer facing positions and excellent customer-facing skills
Excellent communication skills in English, both written and verbal.
Strong presentation skills with the ability to establish credibility with executives
Hands-on Engineering/DevOps background – advantage
Comfortable coding in any high-level programming language (Java, Go, Python) – advantage
BSc degree in Computer Science / Engineering – advantage
Experience in SAAS B2B software companies – advantage

This role is located across Europe but is fully remote as you are located in Europe and have a valid right to work. My client are not offering sponsorship for this role.

If you think this role sounds like what you are looking for then please click ‘Apply Now’ and get in touch with Aaron today. If this role is not right for you, but you know someone who might be interested, please get in touch.

Thank you for your applications!!