Technical Account Manager

OutSystems Ver Empresa

Não especificado

You will be a part of the dynamic team that is focused on post-sales processes designed to maximize our customers success and value from the technology investment they have made in our platform. You will constantly focus on getting our customers to the next step in their successful journey into radical IT transformation.

You will successfully balance strong trust relationships with customers with real profile and usage data to determine the best possible course of action for technology adoption. Additionally, you will need to become an OutSystems Platform expert so that you discover and promote opportunities where our customers can benefit additionally from our Platform. You will also interface with multiple teams inside our company – Technical Support, R&D , Sales, and Professional Services – so that you be the advocate for our customers.

Main Responsibilities:

  • Build value oriented relationships with customers ensuring that they remain delighted OutSystems customers;
  • Ensure customers successfully progress through their OutSystems adoption maturity model – Learn, Go-Live, Transform, Optimize – in an adequate timeframe;
  • Be a crucial part of a delightful OutSystems customer experience across all channels and interactions;
  • Provide relevant education and best practices to improve adoption of the OutSystems Platform by each and every customer;
  • Develop, use and improve internal data and metrics to create a clear 360º view of our customers;
  • Proactively interface with Sales teams to ensure relevant revenue opportunities are identified and followed-up on;
  • Bring intelligent and relevant product feedback and recommendations from customers back to our Product Management team.

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