Regulatory Compliance Advisor

Universo is a leading financial institution in Portugal’s consumer finance sector, serving over 1 million customers. Our mission is to transform the way families manage their finances through simple, innovative financial solutions that make a positive impact on their everyday lives.

Our clients are the stars that set our course and make our work shine.

Want to be part of our Universe?

We are looking for a Regulatory Compliance Advisory to support regulatory compliance oversight, reporting, and governance across the organization.

Key Responsibilities

Monitor and Ensure Compliance

Continuously monitor compliance with regulatory requirements and internal policies
Identify and address compliance gaps and deviations before they become critical
Ensure the institution remains aligned with applicable legal and regulatory obligations

Communicate and Promote Alignment

Communicate regulatory requirements to internal stakeholders and business areas
Provide clarification and guidance on compliance-related matters
Promote a strong compliance culture across the organization

Reporting and Documentation

Prepare accurate and timely regulatory reports
Maintain complete, organized, and auditable records
Provide evidence of compliance to auditors and regulatory authorities

Analyse and Improve Processes

Identify gaps and improvement opportunities within compliance processes
Recommend and support continuous improvement initiatives
Contribute to governance and compliance innovation projects

Complaints Management Oversight

Monitor the complaints management process, with particular focus on regulatory complaint handling and response processes
Ensure responses to Regulators meet required quality and compliance standards
Identify patterns and root causes within complaints received and drive corrective actions to address them
Identify training needs among stakeholders involved in the complaints management process

If you have

A bachelor’s degree in Law
Strong organisational and prioritisation skills
Strong written and verbal communication skills in both English and Portuguese
A continuous learning mindset
Attention to detail, rigour, and discipline

If you are

Ethical and guided by high standards of conduct
Committed to protecting and enhancing the institution’s reputation
Driven by continuous improvement and operational excellence

What we offer

2700€ gross salary plus additional relevant benefits
Flextime and a hybrid working model, with three days in the office (Lisbon or Maia) and two from home, enabling a better work-life balance.
A collaborative and cross-functional environment

We aim for greatness and boldness. We want to achieve the extraordinary, bringing your full self to what you do.

If you believe you can be a part of our Universe, please submit your CV.