Corretor de Leads de Telemarketing

Descrição e requisitos

The Team You Will Join

At MetLife, you will join a dynamic, results-driven team responsible for managing and developing customer contact and commercial operations. You will work in a collaborative environment where close teamwork, continuous improvement and operational excellence are core values.

We are evolving towards an increasingly digital, data-driven and efficient operating model, focused on contact quality, regulatory Compliance and maximizing commercial value.

The Opportunity

At MetLife Portugal, we are looking for a Telemarketing Lead / Supervisor with strong operational leadership and a results-oriented mindset. This role will be responsible for coordinating, developing and empowering a high-performing telemarketing team, ensuring outstanding levels of performance, quality and compliance.

This position plays a key role in optimizing commercial processes, monitoring performance metrics and implementing best practices, actively contributing to digital transformation and continuous improvement of the customer experience.

Key Responsibilities:

Coordinate and supervise the daily activity of the telemarketing team (inbound and/or outbound)
Define, monitor and ensure the achievement of commercial and operational KPIs (contacts, qualified leads, conversion, sales, call quality)
Deliver ongoing coaching, call monitoring and structured feedback to support team development
Support onboarding and continuous training of new team members
Manage schedules, shifts and team productivity levels
Ensure compliance with internal policies, regulatory requirements and data protection rules
Handle escalations and ensure effective resolution of customer requests and complaints
Prepare regular performance reports and analysis for management
Collaborate with Commercial, Marketing and Operations teams to improve campaigns, scripts and processes
Contribute to process digitization and automation, promoting efficiency and scalability

What You Need to Succeed:

Previous experience in telemarketing, call center or inside sales, preferably with team coordination or supervisory responsibilities
Strong results orientation and proven ability to manage teams
Experience monitoring performance metrics and producing reports
Solid knowledge of CRM systems and call center platforms
Proficiency in Microsoft Office tools (Excel, Word, PowerPoint)
Fluency in Portuguese and English (minimum B2 level)
Strong communication, leadership and problem-solving skills
Ability to work under pressure and manage multiple priorities
Team spirit, autonomy and a proactive mindset

What Will Be Considered an Advantage:

Previous experience in the insurance, financial services or other regulated sectors
Experience in performance-driven commercial environments with variable compensation
Knowledge of Power BI or other data analysis and visualization tools
Interest in digital transformation, automation and continuous process improvement

Why Join MetLife?

Be part of a leading global brand, recognized for its strength, ethics and positive impact
Experience an open and collaborative culture, where constructive feedback and continuous development are valued
Work in a safe, healthy and inclusive environment, where people feel supported and engaged
Benefit from a competitive pension plan, designed with your future in mind
Access health and dental insurance, supporting your well-being and that of your family
Enjoy a flexible compensation plan, tailored to your individual needs
Take advantage of continuous learning opportunities and real career growth paths
Benefit from flexible working hours, supporting work–life balance
Join a multinational company with an excellent working environment, where collaboration and respect are fundamental