Professional Relationship Manager

About the job

Professional Relationship Management (PRM) is a newly created role/team within Global Markets to cover certain clients as RM. Dedicated and specialized on these clients, PRM will primarily focus on protecting the Bank by securing the Know-Your-Client (KYC) process, monitoring commercial activities and risk management, ensuring suitability, appropriateness and other Front Office regulatory obligations.

Your Main Activities Are

Ensure a deep & comprehensive client understanding incl. commercial activities with the Bank

Maintain overall oversight of the client, such as strategy, financials, personnel changes, etc
Keep up-to-date with commercial activities between the client and the Bank
Proactively share this information with Sales & relevant internal stakeholders for firm-to-firm connectivity as well as to facilitate business decisions such as: offboarding, RM reallocation, transaction profile, etc.
Ensure CRM is up-to-date and is being contributed by him/herself and/or by relevant Sales

Ensure KYC responsibilities as RM

Bear the primary responsibility for ensuring adequate client AML/CTF due diligence on said client portfolio
Exercise constant vigilance and ensure FS risks such as adverse news, PEPs, sanction screening are properly assessed & mitigated (participate to CAC & B&C from Compliance)
Coordinate with stakeholders & clients to ensure zero KYC recertification overdue

Ensure Client Risk Management & Front Office Regulatory & Conduct Duties

Proactively identify, understand, highlight and mitigate all risks appropriately as per Group and CIB policies and standards
Be accountable for client portfolio risk management (incl. Credit & Counterparty Risk, FS, ABC, PIC, ESG reputational risk etc.)
Contribute to and secure FO regulatory & conduct activities, including but not limited to: TRUST process, suitability & appropriateness framework etc.

Ensure effective client experience

Actively contribute to an effective client experience (timely and high quality) notably when onboarding new relations or recertifying existing clients’ KYCs
Ensure the appropriate and proportionate framework is in place to provide a high quality and optimum level of client service
Manage any client complaints when received effectively in order to ensure rapid resolution

Profile and Skills to Success

Client focused
Advanced level professional in relationship management, sales, research and/or client-facing role. Proven communication / relationship management skills.
Prior experience in KYC/AML/CTF topics and/or ability to demonstrate strong knowledge on these topics.
Influences and supports members of the PRM team by leading in decision making and approach where problems are more complex and require sophisticated analysis or experience. Escalates or point of escalation where necessary.
Demonstrate good technical understanding of Global Markets activities and products and actively promotes the market and area of expertise outside of the bank to key stakeholders
Demonstrate good knowledge of the financial industry incl. brokers
Strong quantitative and data analysis skills
Proven ability to analyze & assess large data/information to make sound judgement/recommendation
Proven ability as team player but to also work independently to deliver on goals/objectives
Impeccable conduct and respect for a strong compliance culture and regulatory framework
True intellectual curiosity and a passion for markets, clients and business
Excellent communication skills (both verbal and written)
Fluent English speaker