IT Support

RESPONSABILITIES

Answer technical support requests via email, chat, and phone;
Help guide customers through setup processes;
Collaborate with our engineering team to solve more complex issues;
Identify, document and follow up with engineers on product bugs and features;
Update knowledge base and troubleshooting documentation for internal and customer use;
Act as a liaison between engineering, customer success and sales on technical issues affecting our customers.

REQUIREMENTS

College degree;
Open-minded, positive and keen to learn;
Previous experience in a client facing technical role for a product business;
Strong problem solving, decision making and critical thinking skills;
Ability to make sense of something complex and explain it in simple words to customers or sales department;
Professional and committed to provide amazing customers support;
Fluent in English (written and spoken);
Attention to details.

BONUS REQUIREMENTS

Degree in a technical subject;
Solid knowledge about SQL language;
Previous experience working with HTML, Javascript, CSS, jQuery and MS SQL Server; ideally application development;
Problem solving mind-set.

WHAT WE OFFER?

An excellent and relaxed work environment;
Honesty and commitment to employees;
A constant concern about the motivation of our teams;
Focus on developing your skills and increase your knowledge;
The opportunity of being part of a successful company with 10+ years of experience in mobile business.