Information Technology Support Technician

Job Opening: IT Support Technician

Job Functions

· Responding to technical support requests from end users of computers and software applications

· Setting up and installing new computers, networks and software

· Setting up user accounts and profiles on the network

· Installing updates, known as patches, to software applications

· Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office

· Diagnosing and fixing network problems and hardware or software faults

· Maintaining inventories of hardware and software

· Managing backups of servers, in case of data loss

· Keeping a record of issues and faults along with solutions, for future reference.

· Keeping updated the network diagram of the Organizations IT system

· Configure users and access privileges in Active Service Directory within Windows Server

· Configure users, groups and assets in Exchange Server

· Support Linux maintenance

· Support for server uptime and reliability. Assure hardware resources are available for physical and virtual machines.

Required Skills/Experience

· IT Engineer degree or similar (preference)

· Microsoft Technology Certifications or CK A/AD/S

· Knowledge of Microsoft Cloud

· Knowledge of Open Shift, or Redhat technologies

· Knowledge of Windows Operating System and Virtualization concepts

· Knowledge of networking concepts including VIPs, NAT, DNS

· Knowledge of container specific networking concepts such as CNI

· Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)

· Knowledge of VPN, IPSEC TUNNELING and other Remote desktop technologies.

· Knowledge of cyber security policies and hability to train

· Knowledge of Firewall configuration (Profiles, Rules, Logs.)

· Knowledge of SQL Server

· Basic programming skills for user interface (HTML, Javascript, CSS) is a plus;

· Knowloge of IT/OT(Industrial Automation) is a plus.

Please apply by sending your resumé.