Automotive Electromechanical Technician

ManpowerGroup, world leader in Human Resources, is recruiting a Car Remote Repair Expert | Dutch or Czech Speaker (M/F) for prestigious client.

Job Description

– Respond to all calls, emails, and common requests for technical 1st level support

– Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.

– Follow defined work instructions and escalation processes for all possible types of incidents.

– Track all incidents in our internal incident management system.

– Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.

– Input for FAQ and knowledge database.

– Establish good relationships with colleagues and customers in order to achieve a correct flow of information.

– Willingness to work in the office and/or remote according to business needs.

Qualifications

– Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate

– Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.

– Dutch or Czech oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.

– A team player who is 100% service and solutions focused

– Methodical troubleshooting skills required

– Basic knowledge of IT systems would be an advantage

– Professional experience in a customer facing position would be an advantage

– Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.

If you meet the requirements and would like to be part of a dynamic team, please send your CV.