Unit Manager (M/F)

The Pestana Hotel Group is the largest Portuguese Hotel Group with more than 100 hotels in 16 countries across three continents.

We are currently seeking a passionate Unit Manager to join our team in Madeira Island.

JOB DESCRIPTION – Unit Manager

Responsibilities

Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
Plan activities and allocate responsibilities to achieve the most efficient operating model
Support in the management of budgets/expenses, analyze and interpret financial information and monitor sales and profits
Develop and implement an intuitive and efficient strategy to promote the hotel’s services
Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
Deal with maintenance issues, shortages in staff or equipment etc.
Collaborate with external parties such as suppliers, event/conference planners etc.
Inspect facilities regularly and enforce strict compliance with health and safety standards

Requirements

Proven experience as Operational Manager preferably in 4/5 stars environment
Fluency in Portuguese and English;
Understanding of all hotel management best practices
Working knowledge of MS Office; knowledge of hotel management software is an advantage
Excellent customer service skills as well as a business mindset
Demonstrable aptitude in decision-making and problem-solving
Reliable with an ability to multi-task and work well under pressure
Outstanding leadership skills and a great attention to detail
Degree in Business Administration, Hotel/Hospitality Management or relevant field

If your profile matches this description and you are eager for a new challenge please send us your CV .