r Support

Do you want to know what it means to be BOLD?

Being BOLD is driving into the technology world, inspired and inspiring. Creating strong teams along the way and building roads for the next journey. Enjoying every ride is part of our DNA.

Are you BOLD enough? If so, join us.

Are you looking for:

Joining a team where development quality is a priority?
Applying the best coding practices?
Working with the latest technologies?
Cool working atmosphere?
Top team spirit and environment?

User Support – Spanish Speaker

Do you have this profile?

This role englobes a first level support, being the first contact with our customers or users for several applications.

Activities:

Responding to calls, e-mails and requests in a prompt and professional, using stablished procedures
Log all questions, problems, incidents and requests in an accurate and complete way.
Perform first level functional troubleshooting and problem solving
Escalate requests and incidents to the next level of tier support based on established procedures.
Report, extract data and requests configuration.

Profile:

At least 1 year of experience in user frontline IT applications support or IT activities as functional analysis, tests or application support.
Spanish full professional speaking is mandatory.

Still not sure if you will send your application to BOLD?

More than creating solutions, we push and inspire our people to go further and deliver innovation anytime, anywhere. So, here’s a little push – BE BOLD!