Application Support Analyst

Professional skills:

– Bachelor’s degree in computer science, information technology, related to technical field, or equivalent experience;

– At least 3 or 4 years of experience as second-line (L2 support) IT Production Support for a business within a fast-paced and competitive environment;

– At least 2 years of experience providing Application Support for a high priority application;

– Experience in providing effective communication to the business users and other IT teams;

– Strong technical skills in database concepts and web applicatio;

– Experience working in a multi-cultural environment and remote teams;

– Extensive experience in analytical techniques;

– Experience in Scrum methodology is a plus.

Technical knowledge:

– Database: DB2;

– Protocols: CFT, IBM CDC, MQ, API;

– Javas knowledge (incl. J2EE);

– Other: Javascript, HTML5, Oracle, Unix Scripting.

Soft skills:

– Analytical and Problem-solving skills along with a customer/user-centric mindset;

– Detail oriented, analytical and excellent follow through;

– Excellent work ethic, self-starter, autonomous;

– Extensive experience in daily verbal and written communication with a diverse group of people: business users, IT teams, managers;