Application Support Analyst

ABOUT THE OFFER

Key Responsibilities:

– Resolving queries from end users with respect to the systems supported, including but not limited to incorrect data issues, ensuring feeds into the system in a timely manner;

– Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence;

– Change management: plan, test and release new versions of the system;

– Write documentation on system features;

– Write documentation on problem solving guides that will enhance FOCUS/Client Clearing Support;

– Maintain and enhance procedures and processes to ensure increased reliability of the systems;

Skills and Experience:

– Master’s degree in IT/Computing/Finance/Mathematics is desirable, but Bachelor’s in these disciplines will also be considered;

– 2-5 years Functional/ Technical Application Support experience in the business;

– Prior exposure and familiarity to vendor (Murex, ICE, Markitwire) and clearing workflows is a huge plus;

– Prior experience working on front office application support role for any of the financial institutions;

– Must have understanding of Fixed Income products;

– Must have excellent documentation skills;

– Must be highly self-motivated;

– Must be organized and diligent;

– Ability to work under pressure;

– Must have strong ability to think outside of the box and have track record of demonstrating this skill.

Competencies:

– SQL (Essential);

– Autosys/ Control M scheduling tools;

– Geneos;

– Python (good to have);

– MS Office;

– ITIL/ServiceNow.

Conduct:

– Be a role model, supporting and fostering a culture of good conduct;

– Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks;

– Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure;

– Ability to work in a fast paced growing environment with speed and accuracy while maintaining attention to detail.