Junior Service Desk (M/F)
Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center? Then this could be the job you need to be happy! We are looking for a new member for our IT Team based in Lisbon.
The candidate will be involved in our product road map and management of all our corporative systems and must have experience as Service Desk Technician.
Highly motivated person;
Diligent and innovative;
Serve as the first point of contact for customers seeking technical assistance and requests.
Categorize and prioritize end user support requests and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information.
Take ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.
Troubleshoots incidents and fulfills requests within established SLA’s and OLA’s.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Install, configure, reconfigure or reinstall software.
Accurately test, identify, repair, resolve, and document end user technical issues for basic support and basic connectivity support.
Bachelor’s degree or equivalent
Minimum of 2 years of experience working as IT Service Desk
Strong Knowledge of Hardware, networks and troubleshooting
Experience in user support (Service Desk, Helpdesk);
Solid knowledge of Windows Operating Systems and Microsoft tools
ITIL Knowledge (certification is a plus)
Microsoft Certifications are a plus
Knowledge with Atlassian software (JIRA, Confluence)
Strong English skills both spoken and written
Salary and benefits accordantly with demonstrated experience
Work in challenging and business critical projects, worldwide!
Opportunity to work in a Product Company
Flexible work hours
Relaxed work environment
Meritocracy based culture
Daily fresh fruit, cookies and coffee 🙂
Are you ready to embrace the challenge?
If this offer sounds attractive to you, please kindly send us your CV to our HR email with the reference Junior Service Desk.
Você tem que entrar na sua conta para poder candidatar-se a esta oferta.