User support (W/M) French Fluent

Full Time
  • Full Time
  • Porto
  • 2020-05-20 2020-06-19
  • Call Center / Help DeskGestão / Administração / Secretariado
  • Licenciatura
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Job Description

The BOS team is the team responsible for managing the users and groups in the company directories, ensuring their integrity and up-to-dateness as well as enforcing the least priviledge principle – users should have the permissions required to do their jobs and no more than those.

Main tasks and goals

· Managing the users and their access priviledges on the company’s centralized directories (Active Directory, LDAP, etc.)

· Manage user access permissions in the company directories

· Manage user accounts and permissions in specific applications

· Creating and manage MS Exchange objects, such as distribution lists, shared mailboxes, meeting rooms, etc., as well as managing the accesses to these resources.

· Creating and managing shared folders in our file system, as well as managing the access to these resources

· Execute Level 1 controls to ensure the least priviledge access model is respected

· Maintaining and updating the team’s knowledge base and processes

Required skills

· French speaker (B2 minimum)

· English speaker (not mandatory, but could be a plus)

· Previous experience in user support teams (speaking with users, managing user requests and incidents, etc.)

· Familiarity with Active Directory, MS Exchange, Office 365 and ticketing tools (such as Service Now)

· User-level knowledge of MS Office tools
Knowledge of Powershell commandlets and scripting and of LDAP queries is encouraged

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