Team Leader Customer Service (m/f)

Full Time
  • Full Time
  • Vila Real
  • 2020-02-03 2020-03-04
  • Call Center / Help Desk
  • 12º Ano
Avatar Randstad Professionals Portugal
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546304

Randstad Professionals is specialized in the recruitment of middle and senior management profiles.

Our client is a multinational company in the energy sector that is looking for a Team Leader Customer Service (m/f) for Vila Real.

Responsibilities:
– Coordinate the Internal Sales activities;
– Achieve the assigned targets;
– Set Sales Targets and motivate the Internal Sales Team;
– Lead the Internal Sales team;
– Recruit, Train, and Coach the Internal Sales Team;
– Answer questions from staff and provide guidance and feedback;
– Ensure and maintain technical and commercial knowledge by providing educational workshops; briefings and coaching provided to the team members.

Requirements:
– High School Degree;
– 2+ years leading teams as a Customer Service Manager, Team Leader or as specialist Internal Sales;
– Experience in contact center (mandatory);
– Demonstrated strong interpersonal and team building abilities, coaching skills, and people management experience;
– Self-motivated and able to work to targets in a busy environment; prioritising busy workload and managing time;
– Excellent communication skills with a track record of creative problem-solving and relationship building;
– Committed, reliable and enthusiastic to learn and develop further;
– Availability to travel all over the country.

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