Customer Advisor for Disney+ – Multilingual Speakers

Full Time
  • Full Time
  • Lisboa
  • 2020-01-25 2020-02-24
  • Call Center / Help DeskOutros
  • Licenciatura
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541206

Are you passionate about entertainment?

Are you always on top of the latest series and movies?

Then join the new magical hub of Disney+ at Webhelp.

Our Client

Disney+ is a multinational American company leader in the mass media and entertainment industry.

As a global brand, it brings to customers the world’s most beloved characters and timeless stories through best-in-class direct-to-consumer streaming video services.

Profile

As a Disney+ Customer Support Advisor, you will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity.

Your future project

Assist viewers through phone and/or chat regarding different queries
Provide account and application support to viewers namely with regards to software functionality
Provide technical support and troubleshoot of system configurations and network settings
Provide accurate and real-time responses to the viewer’s inquiries.

We are looking for

Native or Proficient in French, Italian, Spanish or English
Fluency in English (B2)
Passionate about entertainment and media enterprise
Excellent communication skills coupled with empathy, team spirit and customer-oriented
Familiarity with digital streaming services and devices
Have a positive and can-do attitude
Previous experience in Customer Service is highly valued
For non-EU residents, it is mandatory to have a valid work permit.

We offer you

Opportunity to professionally grow in a unique start-up project
Competitive wages (14 monthly payments per year)
Performance bonus
Health insurance with a dental plan (after 6 months contract)
Relocation package – up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket.
Opportunity to participate in numerous activities such as our Disney parade opening, annual awards, get together and much more.

Life at our company

Work with a diverse environment with people from over 15 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world.
New and modern office located in Lisbon, Portugal.

Ready to take up the challenge?

Join our team and show off your talent!

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