Helpdesk

Full Time
  • Full Time
  • Castro Verde
  • 2019-11-06 2019-12-06
  • Informática
  • Licenciatura
Avatar BOLD by Devoteam
Ver Empresa
500977

We are driving technology. What about you? Are you BOLD enough for this trip? If so, join us!

• Perform 1st level support;

• Diagnose errors / problems on computers provided by company and provide technical support;

• Troubleshoot hardware, software and network;

• Train end users in how to use new technology;

• Install, configure and perform software upgrades and install and configure operating systems on computers provided by Somincor;

• Diagnose and repair computer hardware provided by company, such as keyboards, mice, monitors and printers;

• Provide technical support to end users via phone, internet or via remote control software;

• Support computers of end users, about the diagnosis and solution of complex problems;

• Establish and maintain a knowledge base up-to-date on incidents resolutions.

• Entering tickets into the system, and tracking to completion

• Triage tickets and assigning priorities

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Walk the customer through the problem-solving process

• Assign more complex issues to appropriate staff

• Following up with customers to ensure full resolution of issues.

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