In Customer Service, you’ll be part of a creative family who are the voice of our brand. You won’t read from a script. We’ll trust you to deliver an impeccable service to our luxury brand customers in your own way. And have some fun in the process.
We are looking for a Customer Service Advisor that will be responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel. Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-growing fashion e-commerce environment, which will broaden as the team grows. The role will suit someone who is looking for an exciting growth opportunity in a fast-paced environment and looking to make an immediate impact within a newly created department. Our ideal candidate will be agile, professional and used to adapting your approach to suit different client & brand needs.
What you’ll do:
You will assist customers with order enquiries email and telephone in both English and Italian
You will provide product and service information to customer when necessary
You will work with Partner Services and Operations teams to resolve any order discrepancies
You will be the face of Farfetch Black & White to our customers and partners alike
You will provide an impeccable level of customer service to our brands and clients
You will keep up to date with product & brand knowledge to ensure you’re ahead of the curve at all times
Who you are:
You have expert knowledge of luxury products and brands
You have excellent verbal and written communication skills in English and Italian
You are able to work under pressure in a fast-paced environment
You are confident, articulate and eloquent
You are proficient user of IT systems, both customer service specific and windows packages
You have strong listening skills
You are a problem solver with strong organizational and follow-up skills
You have flexibility in schedule; must be available to work possible evenings, weekends and holidays when needed
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