Share Dutch Customer Support Agent

Truphone Ver Empresa

Não especificado
Licenciatura

Role: Customer Support Agent – Dutch Speaking

Location: Taguspark, Porto Salvo, Lisbon

Role Brief

The Customer Support Agent is part of a multilingual team that provide 24/7 telephone and online support to all Truphone customers.

The Customer Support Agent is responsible for managing communication, handling enquiries and answering inbound calls, providing a quality service and ensuring that customers are happy with the service provided.

Key Accountabilities

Acting as first line support to our corporate customers – aiming to solve their technical queries by phone and email;
Tracking, collating and responding to customer issues within agreed timescales.
Escalating and liaising with our second line of support for more complicated cases.
Working closely with Service Account Managers to help develop, grow and retain customer accounts.

Required skills

Must be fluent in English and Dutch;
Experience in Helpdesk, Customer Support or Call Centre roles:
Good working knowledge of MS Office, ticketing systems and customer service procedures;
A professional telephone manner and call management skills;
Able to take technical information and translate into easily understandable language for customers;
Exceptional customer relationship management skills – including handling complaints effectively;
Good teamwork, organizational and time management skills;
Excellent analytical and problem-solving skills;
Good attention to detail and the ability to understand and follow technical processes accurately;
10. Experience with Mobile Handset support or Telecoms sector: both GSM and VoIP are a PLUS.

Personal qualities

Team player, able to work in the multi-cultural environment.
Detail conscious, highly organised and methodical with a strong work ethic.
Comfortable in a fast-paced, intense and demanding environment.
Innovative and inspiring.
Awesome to be around with.

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