Night Concierge with a fluent level of English

Talent Search People Ver Empresa

Não especificado
12º Ano

As a Customer Advisor with High Level of English, you will provide customer support to the clients of the company.

Depending on the project you would have different responsibilities:

TOURISM SECTOR:

– Booking management (altering, cancelling or creating new reservations)
– Advising customers on the services we provide on the phone or by email
– Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
– Post-sales service (litigation and compensation management)
– Handling and manage the administrative process (invoicing, written communication, travel documents)

CONSUMER GOODS:

– Offering information, solutions and counselling to customers regarding the company’s services
– Registering contacts and client information according to the work procedures
– Compliance with company regulations for Data Protection and Information Security
– Maintaining positive customer relationships through a responsible treatment of each contact
– Achievement of the performance targets defined by the project

Requirements:

We are looking for a professional with the following qualifications, experience and skills:

Qualifications

– Fluent in English
– Advanced IT skills (MS Office Package, Email Social Media)
– Motivational Letter required

Experience

– Some experience in customer care preferred

Soft skills

– Excellent listening and communication skills
– Positive attitude and team spirit
– Multitasking
– Attention to detail and high energy
– Excited about building a friendly yet professional relationship with the customer

Other:

– For non-EU applicants it is mandatory to hold a valid work permit
– Availability to work in the night shift

Benefits:

– Contract with the company
– Attractive Salary Package: Base Salary + Bonus
– Food allowance provided
– 3 months of accommodation for candidates coming from abroad and for candidates already in Lisbon
– Health insurance after 6 months in the company
– Great location of the office, easy to commute
– Possibility to evolve in the company or to do an international mobility
– Multicultural environment
– Initial and continue training to help you learn, grow and succeed

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