Operation & Maintenance Technician – NATO

GLOBAL Technologies Ver Empresa

Não especificado

Technician Comms Operations and Maintenance

LOCATION: Oeiras, Portugal


DURATION: 1 year with possible extensions

CONTRACT: Consultant

SALARY: Negotiable daily rate

WORK HOURS: Monday to Friday, normal working hours


START DATE: 01/01/2019


Under the direction of Head, Technical Management Section, the incumbent will perform duties such as the following:

  • Supports the local installation baseline of computing, storage and networking platforms required for the core and functional IT services and applications
  • Supports the operation and maintenance of wide area network connections, radio systems, and video and presentation infrastructure services
  • Installs, maintains, and operates the full range of networks and network devices required to deliver assigned systems and services
  • Manages backup, restore and archiving as directed by SLs
  • Manages the Storage Area Network (SAN) to include routine backups of the SAN, as required by the SLA and local Standard Operating Procedures (SOPs)
  • Assists in the preparation of all technical and service-oriented documentation pertaining to assigned systems, interconnections, supporting cable plant
  • Basic support and touch labor on the centrally administered VTC equipment when bound for the Operations Center
  • Basic support and touch labor on the local radio transmission systems
  • Liaises with and supports external teams for deployment of new systems and/or reconfigurations
  • Contributes to Incident Management Level 1and 2 support, Problem Management, Change Management, and Configuration Management
  • The incumbent should develop proficiencies on the systematic approach to training process to better support a practical, results-oriented training program
  • Installs, operates and performs maintenance on the existing networks for all ICT related programs, projects and activities of the training facility
  • Provides Technical Management support to the software applications and tools used by the instructors to maintain the used systems supported
  • Supports the operation and maintenance of the NATO Communication Infrastructure (NGCS Evolution) in this AOR
  • Deputize for higher grade staff, if required
  • Performs other duties as may be required


  • Vocational training at a higher level in a relevant discipline, or equivalent, or Diploma of a secondary education
  • At least 5 years extensive and progressive expertise in the duties related to the function of the post
  • Experience in maintaining and configuring network infrastructure including routers and switches
  • Good working knowledge of ITU-T standards and recommendations
  • Formal training in network equipment associated with copper and fibre cables
  • Formal training on CISCO network equipment
  • Experience in configuring Server Clusters; Operating and Maintaining a Storage Area Network; HW troubleshooting
  • Working knowledge of MS Office suite, email Clients/ Web Browsers and Web
  • Content Management
  • A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable


  • Microsoft certifications
  • Experience in maintaining and configuring VTC equipment. Experience in maintaining and configuring cryptographic equipment
  • Experience in ITIL Service Management framework (ITIL Foundation certification)
  • Experience in Configuration Control
  • Experience in IT Collaboration tools
  • Hands-on experience with VM Ware vSphere, VM Ware View
  • VM-Ware certifications
  • Member of a recognized professional body or institution
  • Prior experience of working in an international environment comprising both military and civilian elements
  • Knowledge of NATO responsibilities and organization, including ACO and ACT

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