Business Analyst – Marketplaces Junior

Forall Phones Ver Empresa

Não especificado
Licenciatura

About Forall Phones

At Forall Phones we have changed the rules of the game by making premium technology affordable for everyone. We are focused on finding creative ways to raise the bar and put an end to the one-size-fits-all approach to retail. We work hard, have fun and make history! Why not join us?

Description

We are looking for a proactive, Entrepreneur Thinker and outstanding communicator who is comfortable learning quickly and optimizing processes.

If this sounds like you, PLEASE keep reading.

In this role, you will be responsible for managing marketplaces platforms, sales, and interacting with customers on a daily basis. The ideal candidate will execute on strategic initiatives that will increase marketplaces performance, customer support experience, and brand awareness in the online space.

Responsibilities

  • Manage sales, inventory and business analytics;
  • Manage alerts with urgency to optimize SKU performance potential;
  • Design and manage best practices for optimizing product listings/pages to improve sell-through;
  • Interact with our customers via email, phone call, and website;
  • Solve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
  • Monitor, analyze and improve our response-rate performance.

Minimum Requirements

  • Good knowledge of Spanish, English, and Portuguese;
  • Approachable, proactive and pragmatic personality;
  • Ability to prioritize requests in an ambiguous, fast-paced environment;
  • Able to work autonomously and organized;
  • Problem-solving skills, open-minded and tolerant;
  • International and e-commerce experience is a plus.

How to apply

If you think this sounds like a good match for your next challenge, please send your CV, a brief cover letter with ‘Marketplaces Application’ in the subject line. We look forward to hearing from you.

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