Helpdesk Technician 2nd level

Bechtle direct Portugal Ver Empresa

Não especificado

We are looking for a new Helpdesk Technician to onboard our team in Lisbon.

Applications please in the English language


  • Good IT working experience for at least 1,5-3 years, as Junior
  • Well-structured way of working and troubleshooting/problem solving ability
  • Accredited education in Information Technologies, qualified IT Specialist or equal
  • Basic experience of Logistic and Repair (e.g. Hardware Replacement)
  • Working experiences in IT support for current Microsoft, Apple and Android hardware and operating systems
  • Good knowledge in ticket systems and Support processes
  • Local language on native level and very good English in writing and speech are mandatory

IT Technical skills

  • Device operations and maintenance of Desktop PCs, Notebooks (specifically Lenovo, HP), Smartphones (iPhone, Windows, Android), Tablets, Monitors IT Support,
  • 2nd Level Office/Mobile Support
  • Server Hands on, Server Backup, Demo/Meeting/Training Rooms, Video Conferring, VIP, Beamer, Printer Services
  • PC Imaging & Installation procedures, Provisioning and Retirement including Reuse, Rent and Event IT Support
  • Good Working Experience with current Microsoft Technology and current Standard Office Applications (actually Win 8 and Win 10 environment) and Apple Technologies (current MAC OS/ IOS)
  • Imaging & Installation procedures
  • Network Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN

Soft Skills

  • High customer and service orientation
  • Ability to interact and consult with others in particular for de-escalation management
  • Strong team player
  • Strong motivation and willingness to learn and perform
  • Autonomous & proactive working behaviour
  • friendly and confident manner

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