Technical Operations Engineer

Não especificado

Fuze is seeking well qualified applicants to join the of a fast growing, enterprise business-focused Unified Communications as a Service (UCaaS) provider in the Boston, MA area. Our cloud-based ThinkingSuite platform provides hosted enterprise communications, including voice, video, mobility, presence, collaboration, and messaging.

The primary responsibility of this position is to provide operational support in order to ensure the proper operation of the Fuze cloud platform in terms of availability, performance and security. You will have the opportunity to apply your systems administration, network management, and software operations skills in a hands-on fashion while providing Tier-1 and Tier-2 support of the platform. In addition to the use of provided monitoring, provisioning and support tools, you will have the opportunity to contribute to the continual development and improvement of tools, processes and procedures associated with platform operations.

As an integral part of the infrastructure support team, you will learn what it is necessary to successfully operate a cloud service platform that supports 1000’s of enterprise customers, while at the same time honing your technical skills across a wide variety of disciplines.

This is your opportunity to join an exciting business that is poised for significant growth. You will work closely with technical and management teams, who have a proven track record of building successful companies in the IaaS, SaaS and enterprise software spaces.


  • Platform monitoring and responding to monitoring alerts and escalations
  • Document day-to-day activities in our ticketing system.
  • Document designs and procedures in our wiki in a clear and concise manner.
  • Troubleshooting issues on Linux-based architectures

Essential skills and qualifications:

  • Candidate must be 100% professional, and be able to patiently and effectively communicate complex concepts to audiences with varying skill levels, in person, on the phone, and via email.
  • 2-3 years of relevant professional experience.
  • Must have advanced English written and verbal communication skills
  • Strong written and communications skills with a demonstrated comfort level authoring non-trivial documents with both text and graphical elements and using these documents to keep different types of constituents informed about what is going on.
  • Excellent analytic and troubleshooting skills for problems that span multiple domains (applications, network, system, hardware).
  • The position requires an organized, highly motivated individual that has excellent project and task management skills.
  • The candidate must be a self-starter and thought-leader for the Infrastructure department and is expected to bring ideas to the table for consideration.
  • Experience with Linux OS (Redhat variants preferred)
  • Scripting experience required (e.g. bash, perl, python, ruby)

Preferred skills and experience:

  • Hands on experience with VMware ESX and vCenter tools preferred
  • Operational experience with SIP, RTP, and XMPP protocols a big plus.
  • Operational experience with Apache, Tomcat, Mysql a plus.
  • Experience with monitoring tools (e.g. Nagios, Munin, Smokeping, MRTG)
  • Network engineering and troubleshooting skills beyond the Linux platform

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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