You will build the bridge between project sales and project implementation and management.
You will successfully manage the implementation of the product together with the customer teams, under the defined timelines, budget and requirements.
You will handle the day-to-day management of the project, ensuring a clear communication with the internal and external stakeholders of each account / project.
You will ensure our customers are successful while using our product, promoting conversion, retention and enabling upsell.
You will ensure the quality of our service, turning our customers into evangelists.
Support the sales team with your technical and product expertise during the last phase of the sales process.
Accurately capture and document customer requirements and obtain necessary internal and external signoffs for implementations – liaising with various internal & external departments to ensure timely delivery of customer requests and projects. This can include hardware, software, data analysis and/or research implementations.
Define projects’ technical requirements and KPI’s with each customer.
Define projects’ timeline, budget and internal resources.
Coordination and attendance of project meetings, including the production of documentation for the project records (e.g,: meeting minutes).
Manage the continuous communication flow with customers during the projects’ lifecycle.
Ensure first level technical support for the managed customers.
Liaise with the Head of Delivery for progress reporting, account strategy and project risk mitigation.
Weekly formal project updates for management team and customers.
Preparing project documentation according to internal procedures.
Brief and coordinate with internal departments on new projects, and associated installation schedules.
Liaise with the finance team and customers for timely billings.
Proven relevant automotive technical background (preferable on heavy duty vehicles).
3-5 year’s experience in a Technical Project Management role.
Proven track record of managing projects with medium to large enterprise customers.
Excellent oral and written communication skills.
Ability to interact with a variety of audiences – from technical teams to senior management.
Proficiency in English (C2). Proficiency in Spanish, French or German will be considered a plus.
Ability to manage priorities in a fast-paced, dynamic and technical environment.
Excellent time management and risk analysis skills.
Ability to work under pressure.
Great level of autonomy.
Team player, working within a global environment.
Proactive approach to problem solving: self-starter, takes initiative, enjoys a challenge.