Client Relationship Manager (M/F)

Wyser Ver Empresa

Não especificado
Licenciatura

Wyser is an international company among the top players in Search & Selection, specializing in middle-up management and Executive Search. Integrated in GI Group, a leading developer of global labor market.

Our client is an international company leader in his market that is recruiting a Client Relationship Manager that will be working closely with the Flight Operations team to provide the best support to their clients.

Responsibilities

  • Act as the first point of contact between customers and the company, managing their travel needs and flight related queries through a number of different communication channels.
  • Manage the relationship with the customers, ensuring the service is unique, and personalized and proactive.
  • Provide expert advice the best travel solution with respect to airports and flight restrictions, aircraft performance and other flight related necessities.
  • Work with multiple departments to help to anticipate and escalate any issues in order to plan for and minimize any issues which might affect the customer.

Skills

  • Bachelor’s degree;
  • Fluent in written and spoken German, Spanish or French and English (mandatory);
  • Previous experience in customer-facing or account management environments (B2C);
  • Ability to work under pressure with multiple deadlines;
  • Excellent verbal and written communication, analytical and problem solving skills;
  • Strong team player with a “can do” attitude and professional ethic;
  • Persistent with following-up and resilient in the long-term.

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