Customer Service Advisor (Italian)

John Paul Ver Empresa

Não especificado
12º Ano

ASSIGNMENTS

You will be taking care of our customer’s requests, catering to their needs and expectations and respecting internal policy in terms of quality and following set deadlines.

In parallel, you will develop in-depth knowledge of different aspect of the product and liaise with internal services on behalf of our members.

You will be in charge of managing the analysis of customer needs, giving personalized advice, providing recommendations and solutions.

You will centralize issues brought up by our customers, will analyse the processes and procedures and will make proposals aiming to improve them.

You will join a young and dynamic team who provides an exceptional service.

PROFILE

Educated to degree level, the ideal candidate needs to have:

  • 1 year experience minimum as a customer advisor;
  • Excellent relational abilities in order to interact in a professional way with his various interlocutors
  • Passion for delivering exceptional service
  • Excellent communication and interpersonal skills as well as written language proficiency (Polish or Spanish + english mandatory)
  • Problem solving and decision making skills, proactive and a good team player
  • Ability to work with autonomy
  • Organizational skills and respect for deadlines

POSTULER

Le poste est à pourvoir dès que possible à Oeiras – Lisbonne (accessible depuis le centre de Lisbonne en transports en commun)

Horaires de travail : du lundi au samedi de 7h à 21h – contrat de 40h/semaine

Avantages : rémunération sur 14 mois, prise en charge des transports à hauteur de 30€ au prorata du temps de présence, indemnité repas 4.77€/jour

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