Technical Support Engineer

Huawei Technologies Ver Empresa

Não especificado
Licenciatura

Job Description:

  • TMO daily operation, organize DTR solution review, Issues management and ITR to make sure all ticket handled in time, organize competence improvement and ISD execution.
  • Network Maintenance management, routine maintenance operations and ensure customer network security.
  • Technical support, understand technical solutions, and help to communication between local and Region/HQ in case needed, for instance off-shore discussion, IOA management, to make the project delivery more efficient and competitive.
  • U2000 management (Huawei Network management system), including preparation, upgrade, migration and license management.

Job Requirements:

  • Knowledge of network maintenance management systems;
  • Understand technical solutions and help to communication between local and Region/HQ in case needed, for instance off-shore discussion, IOA management, to make the project delivery more efficient and competitive.
    U2000 management (Huawei Network management system), including preparation, upgrade, migration and license management;
  • Structured and precise work attitude;
  • Eager to learn Huawei products, technologies and process;
  • Chinese or English is mandatory (Speak and written), Portuguese is a plus.

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