Our IT Department is looking for an IT Helpdesk who will be in charge of the following:
- Installation and administration of workstations and support for smartphones;
- Provide support to users for main functional problems of Microsoft 365 and other applications used in the company;
- Ensure the screening of basic issues as first-line support;
- Software and Hardware management;
- Telephony fix and mobile management;
- Operate and maintain the services of the Active Directory and File Server;
- Formalize and improve procedures used for daily tasks;
- Coordinate with all IT Helpdesks in various countries.
The ideal candidate will have/ be:
- Degree in Informatics Engineering (preferred);
- Office 365 suite, Active Directory, Windows Server, Windows 7 and Windows 10 knowledge;
- Experience with Network Basics (LAN/ WAN): routing, DNS, DHCP, among others;
- Knowledge of cloud based software solutions;
- Fluent in English.
- Organization, rigor and autonomy;
- Relational and listening skills;
- Interest in new technologies and technical issues;
- Dynamism and strong commitment.