Owner Services Account Manager

Executive Jet Management Europe Ver Empresa

Não especificado
Licenciatura

Owner Services Account Manager – French Speaker

An exciting opportunity is now open for an ambitious and driven Account Manager to join our growing team. Offering the successful candidate the opportunity to excel within a fast paced environment in dynamic, hands-on conditions.

Do you have experience working with high-net worth clients? Would you like the opportunity to work for the worldwide leader in private aviation, and be part of a high-flying team?

NetJets is the worldwide leader in Private Aviation. With over 650 private jets, and 6000 exceptional employees, NetJets delivers the pinnacle in Private Aviation and supports thousands of highly successful Business Leaders and High Net Worth Individuals every day. Fully Owned by Warren Buffett’s Berkshire Hathaway, NetJets combines the scale and sophistication of a major airline with the attention to detail and bespoke service of a luxury concierge service. We have been leading the industry for the last 50 years and continue to set the standard for excellence in Private Aviation.
We have an amazing open plan operations centre based In Paço de Arcos, in the greater Lisbon area. This role is suitable for someone who service-minded, enjoys dynamic team environments and strives for perfection in every customer interaction.

Responsibilities

  • Act as the first point of contact between our customers’ and NetJets; managing their travel needs and flight related queries through a number of different communication channels.
  • Manage the relationship with NetJets’ customers, ensuring the service is unique, and personalised and proactive.
  • Provide expert advice the best travel solution with respect to airports and flight restrictions, aircraft performance and other flight related necessities.
  • Work with multiple departments to help to anticipate and escalate any issues in order to plan for and minimise any issues which might affect the customer.

Experience Required

  • Previous experience in customer-facing or account management environments (b2c)
  • Excellent verbal and written communication, analytical and problem solving skills.
  • Strong team player with a can do attitude.
  • Strong professional ethic and service-minded attitude.
  • Persistent with following-up and resilient in the long-term.
  • Fluent in written and spoken English and French (additional languages including Italian, Dutch, German, Russian and Spanish are an advantage).
  • University degree preferred with an emphasis in aviation or tourism.

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