Service Manager / Consultant

Retail Consult Ver Empresa

Não especificado
Licenciatura

We are currently seeking for a Service Manager/Consultant to join our growing team. Your responsabilities will be:

  • Communicate with clients by providing on-call support as needed, during business and non-business hours
  • Support and troubleshoot production client environments
  • Take ownership of or assist with the logging, reporting, and resolution of application issues
  • Ensure Oracle Retail and RETAIL CONSULT development standards are met in all coding practices
  • Assist in maintaining the RETAIL CONSULT software development environment
  • Build and test application enhancements and modifications
  • Adhere to all RETAIL CONSULT policies, processes and procedures
  • Document or maintain general retail, Oracle Retail, and/or RETAIL CONSULT specific practices and standards
  • Submit Knowledge articles per standards for clients and internal knowledge sharing
  • Additional duties as assigned

The candidate should match following profile:

  • Bachelors degree in a Computer Science or related field or 2+ years of related experience
  • 2+ years development and/or systems integration experience preferred
  • 2+ years in the Retail industry or an associated IT field preferred
  • 2+ years Oracle Retail software experience preferred
  • ITIL V3 Foundation certificate preferred.
  • Retail knowledge (preferred)
  • Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills
  • Demonstrated sense of urgency and willingness to provide exceptional customer service
  • High degree of initiative, accuracy, efficiency, and attention to detail
  • Ability to juggle multiple priorities while maintaining a positive attitude under stressful circumstances
  • Ability to maintain confidentiality when dealing with proprietary information
  • Strong ability to proactively identify and resolve issues
  • Good time management skills
  • Ability to be flexible and adapt to change in a complex global organization
  • Proficient with MS Office applications (Word, Excel, PowerPoint, Visio)
  • Must have experience in one of the following: PL/SQL, C/C++, Oracle ProC, ADF, Oracle Forms, XML or Unix (shell scripting), Java (J2EE and swing).

This job offer is excellent for a skilled professional willing to experiment new challenges and to become part of a daring and ambitious team. If you think your profile matches our requirements and you’d like to take a further step in your career, apply to this job offer submitting your CV.

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