Global Training & Quality Lead

ManpowerGroup Ver Empresa

Não especificado

We’re looking for an individual to join our team to take us to the next level in training and quality, who can help drive our T&Q strategy for 2018 and beyond, and use their knowledge and expertise to make sure we are applying best practise to our global operation. The Global Training & Quality Lead reports to our Global Delivery Project Executive and leads our team of quality leads, analysts and trainers across our locations.

Roles and Responsibilities:

  • Senior interface with client stakeholders (LOB Quality and Training Leads, Vendor Management and Brand Managers) for strategic training and quality across the lines of businesses and locations
  • Builds our T&TQ team to be fit for purpose and regularly reviews T&TQ organisation, ensuring success planning and apprenticeships are in place
  • Builds our overall account level Training & Quality strategy and manages this successfully with our T&TQ teams in each location and line of business/brand
  • Ensures that we have the right people in place across our T&TQ organisation within the team
  • Creates governance and cadence to ensure execution of both our strategy and our commitments to our client
  • Project manages any significant T&TQ projects and initiatives to successful completion keeping all stakeholders updated regularly
  • Develops and mentors our T&TQ team, observing client certification process but ensuring that Concentrix and industry development is in place
  • Reports to Global Delivery Project Executive

The successful candidate, based in one of our locations as outlined above, should have the following previous experience and skills:

  • 5 years previous experience in a related discipline (may include owning a relevant qualification but must have work related experience)
  • Travel related experience (either personal or work-related) is desirable
  • Has worked with teams across multiple locations (including remote teams)
  • In possession of Six Sigma or similar certification and a track record in implementing projects
  • Has previously interacted with a client team at Director level and above
  • Self motivated, self driven, can work independently and can make recommendations to improve the business
  • Communicates effectively with own team, account team and client
  • Can travel as required to any of our locations (potentially once per quarter)

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