Client Service Analyst

IQVIA Ver Empresa

Não especificado
Licenciatura

We are looking for Client Service Analyst for the Client Services Representative Department.

Opportunity to join a growing project in our company.

RESPONSIBILITIES:

Support and Advanced Management of Service to CRM platforms for the Pharmaceutical Industry in the EMEA, NCSA and APAC regions in coordination with several international teams with connection to the various client projects.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Mandatory Competences:

  • Communication and presentation;
  • Organization / Ability analytical and synthesis;
  • Knowledge of Oracle and SQL databases;
  • Microsoft Office productivity and collaboration tools;
  • Knowledge of IT’s;
  • Proficiency in English – Oral and Written.

Optional Skills:

  • ITIL Framework;
  • Knowledge of the Pharmaceutical Industry.

Personal Skills and Competences:

  • Team spirit, dynamic, autonomous and proactive.

Education & experience:

  • College certificate or equivalent experience (12 years of studies), Preferential Degree in Information Technology
  • If possible, previous experience in Client Service Analyst;
  • Knowledge of Pharma industry is a plus.

Knowledge of Languages:

  • English Spoken and Written (Mandatory);
  • French (Notions);
  • Spanish (Notions).

Availability:

  • Immediate.

The selected candidates will be contacted within a maximum of 15 working days.

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