IT Support Technician

blue-infinity Ver Empresa

Não especificado
Licenciatura

blue-infinity linked by Isobar is looking to hire an IT Support Technician for our offices in Lisbon.

Responsibilities

  • Provide support services to users within Microsoft environment (Windows 8 and Office 2013 mostly)
  • Coordinate and follow the incident management processes
  • Optimize the service quality following the best practices defined by our clients
  • Be a point of contact for the users and solve their problems when needed
  • Software environment: Microsoft Windows XP, 7, 8 ; Microsoft Office, Microsoft Exchange, Microsoft SharePoint, SAP …
  • Hardware environment: DELL laptops, Cisco(networks & IP telephony), Mobile platforms (Apple, HTC, … )

Tasks

  • Significant experience in IT, ideally in technical / helpdesk support.
  • An ITIL Foundation Certification and Microsoft MCTS (Windows 7).
  • Excellent interpersonal skills, good presentation and ease in relations with other members of the IT team.
  • Rigorous and organized mind, able to follow procedures and ensure quality service.
  • Very good knowledge of: Microsoft environments, specifically Windows 7 and MS Office 2011, 2013 and O365.

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